94-97 CC3110 Booking Con: 19/6/09 10:10 Page 3
BOOKING CONDITIONS
treatment and/or maintenance and support and/or COMPLAINTS damagetoluggageanddelay.InsofarasCunardmay
repatriation,thenCunardand/ortheMastershallhave
36.Any problem which arises during a holiday must be
haveanyliabilitytotheGuestinrespectofcarriageby
therightaccordingtotheparticularcircumstancesto
raisedbytheGuestatthetimewitharepresentativeof
air,itshallbedeterminedaccordingly. Copiesofthese
take any one or more of the following measures as
Cunard. If the problem is not resolved to the full
conventionsareavailablefromCunardonrequest.
mayappeartobereasonableandappropriate:
satisfaction of the Guest during the holiday, it is 41. Carriage of Guests and their luggage by sea is
• removetheGuestfromthehotel; essential that to enable the complaint to be governedbytheAthensConvention1974(whetheras
• repatriatetheGuesttotheUK;
investigatedproperly,itmustbenotifiedinwritingto subsequently amended or otherwise “the Athens
Cunard at the earliest opportunity thereafter and in Convention”). A copy is available on request. The
• refuse to embark or to disembark the Guest at any
any event no later than 28 days after the Guest’s Athens Convention is expressly incorporated into
particularportorotherplaceofcall;
returnfromtheholiday.Failuretoreportthecomplaint theseConditionsandanyliabilityofCunardfordeath
• disembarktheGuest; withinthistimemayadverselyaffectCunard’sability orpersonalinjuryorforlossofordamagetoluggage
• transfertheGuesttoanotherstateroom;
toinvestigateanddealwithitandmayprejudiceany arising out of carriage by sea shall be determined
futureclaim.
•
accordingly. In most cases, the Athens Convention
confinetheGuesttoaparticularstateroomortothe
limitsthecarrier’sliabilityfordeathorpersonalinjury
ship’smedicalcentre;
LIABILITY
or loss of or damage to luggage and makes special
• throughtheship’sdoctorand/orhisstaff,administer
37. Cunard accepts responsibility for death, injury or
provisionforvaluables.Itpresumesthatluggagehas
any drug, medicine or other substance of a similar
illnesscausedbythenegligentactsand/oromissions
beendeliveredundamagedtotheGuestunlesswritten
nature,oradmitand/orconfinetheGuesttoahospital
ofitanditsSuppliers.Cunardlimitsitsliability,where
noticeisgiventoCunard(ascarrier):
or any similar institution at any port as the ship’s
applicablebytheconventionsreferredtoinclauses40
(a) inthecaseofapparentdamage,beforeoratthetime
doctormayconsidernecessary.
to44inclusive. Inanyevent,Cunardisnotresponsible
ofdisembarkationorredelivery;
31. In the event of Cunard and/or the Master acting in foranyimproperornon-performancewhichiswholly
(b) inthecaseofdamagewhichisnotapparentorofloss,
accordancewith clause30above,neithertheGuest attributable to the fault of the Guest; the
within 15 days from the date of disembarkation or
nor(atthesolediscretionofCunard)anyotherperson unforeseeable or unavoidable act or omission of a
redelivery or from the time when such redelivery
travelling with the Guest (whether or not under the third party unconnected with the provision of any
shouldhavetakenplace.
same booking) shall be entitled to make a claim services to be provided under the Contract; unusual
againstCunardforanylossorexpenseincurredasa andunforeseeablecircumstancesbeyondthecontrol
Any damages payable by Cunard up to the Athens
resultofsuchaction,whetherforafullorpartialrefund of Cunard and/or the relevant Supplier the
Conventionlimitsshallbereducedinproportiontoany
ofthefareorforanyotherformofcompensationor consequencesofwhichcouldnothavebeenavoided
contributory negligence by the Guest and by the
forthecostofreturningtotheUnitedKingdomorto evenifallduecarehadbeenexercisedincluding(but
maximumdeductiblespecifiedinArticle8(4)ofthe
any other place or for any other form of loss or notlimitedto)aneventofforcemajeure;oranyevent
AthensConvention.
expensewhatsoever.WheretheGuestisrepatriated whichCunardand/ortherelevantSuppliercouldnot 42.InsofarasCunardmaybeliabletoaGuestinrespectof
pursuant to this clause at Cunard’s expense, Cunard evenwithallduecarehaveforeseenorforestalled. claimsarisingoutofcarriagebyairorcarriagebysea,
shallhavetherighttorecoverthecostofthis.
38.For claims not involving personal injury, death or
Cunard shall be entitled to all the rights, defences,
32.If any Guest is denied the right to board an aircraft illness or which are not subject to the conventions
immunitiesandlimitationsavailable,respectively,to
because,inthereasonableopinionoftheCaptain,the referred to in clauses 40 to 44 inclusive, Cunard's
the actual air carrier (including its own terms and
Guest is unfit to travel or represents a threat to the liabilityforimproperperformanceoftheContractshall
conditions of carriage) and under the Athens
safetyoftheaircraftoritsguestsorcreworisabusive belimitedtoamaximumoftwicethepricetheGuest
Convention,andnothingintheseConditionsshallbe
ordisruptive,Cunardwillnotbeliabletocompletethe affectedpaidfortheholiday(notincludinginsurance
deemed a surrender thereof. To the extent that any
Guest'sholidayarrangementsandwillnotbeliableto premiumsandamendmentcharges)andCunardshall
provisionintheseConditionsismadenullandvoidby
pay any refunds or compensation. If an aircraft is havenoliabilityforanylossofbusinessorprofits.
theWarsawConvention,theMontrealConventionor
forcedtomakeanunscheduledlandingasaresultof
theAthensConventionoranylegislationcompulsorily
39.Allcarriage(byland,airandsea)issubjecttotheterms
theconductofanyGuest,Cunardshallhavetheright
applicable or is otherwise unenforceable, it shall be
andconditionsofcarriageoftheactualcarrier. These
torecoverthefullcostthereoffromtheGuest.
voidtothatextentbutnofurther.
may limit or exclude liability. They are expressly
33.Forsecurityreasons,itmaybenecessaryatanytime incorporatedintotheContractandtheyalsoformthe
43.Insofarastheholidaymaybeperformedonashipnot
tosearchGuestsand/ortheirluggageandgoodsand termsandconditionsofseparatecontractsbetween
ownedbyCunard,itisagreedthatCunardshallatall
the Guest agrees to allow such search upon being the Guest and the particular carrier as contained in
times nevertheless be deemed a ship owner for the
so requested by the Master or any other that carrier’s ticket which is provided to the Guest
purposesoftheConventiononLimitationofLiability
authorisedperson. beforethescheduleddeparturedate. Copiesofthese
forMaritimeClaims1976,whetherasamendedbythe
34.TheGuestmustnotbringonboardtheshipanygoods
terms and conditions are available on request from
Protocolof1996orotherwiseandasinforceinany
orarticlesofaninflammableordangerousnature,nor
Cunard. CunardwillensurethattheGuestisinformed
relevantjurisdictionfromtimetotime,andsoentitled
anycontrolledorprohibitedsubstance. Todososhall
of the identity of the air carrier once it has been
tolimitliabilitythereunder.
beabreachoftheseConditionsandshallrenderthe
finalisedanddetailsoflikelycarriersarecontainedin 44.Except for claims arising out of carriage by air (as
Guest strictly liable to Cunard for any injury, loss,
thebrochure. Cunarddoesnotuseanycarrieronthe providedbyclause40),anyliabilityinrespectofdeath
damageorexpenseandtheGuestshallcompensate
EUbannedcarrierlist,availableviaourwebsite. andpersonalinjuryandlossofanddamagetoluggage
Cunardinfullforanyloss,damageorexpensesuffered 40.CarriageofGuestsandtheirluggagebyairisgoverned
whichCunardmayincurtotheGuest,whetherunder
byCunardasaresultofsuchbreach.TheGuestmay byvariousinternationalconventions(hereinafter“the
theContractinaccordancewiththeseConditionsor
also be personally liable to statutory penalties. The internationalairconventions”),includingtheWarsaw
otherwise, shall always be subject to the limits of
Master(oranyotherofficerdelegatedforthepurpose) Convention1929(whetherasamendedbytheHague
liabilitycontainedintheAthensConvention.
shall be entitled at all times to enter and search the Protocol 1955 or the Montreal Protocol 1999 or 45.Hotels, shore excursions and shuttle services are
stateroomandpersonalluggage(whetherornotinthe otherwise)ortheMontrealConvention1999.Flights arranged by Cunard with local operators who may
stateroom)ofanyGuestwhomtheMasterreasonably between the UK and any member state of the themselves engage the services of local suppliers.
believes may be in breach of this clause. Where the European Union are currently governed by EC Standardsofhygiene,accommodationandtransport
Guestisfoundtobeinbreachofthisclause,Cunard Regulation889/2002whichgiveslegaleffecttothe in many countries where excursions take place are
and/or the Master of the ship shall be entitled to MontrealConvention1999.TotheextentthatCunard often lower than comparable standards in the UK.
exerciseanyofthepowersconferredbyclause30and maybeliableasanon-performingaircarriertoGuests Cunardwillatalltimesendeavourtoappointreputable
clause31shallapply. in respect of carriage by air, the terms of the and competent local operators who comply with all
35.Any crew member or other person authorised by
international air conventions (including any prevailing local rules regulations and standards.
CunardshallbeentitledtoenteraGuest’sstateroom
subsequent amendments and any new convention Cunardwillapplythelocallawsandregulationsofthe
to carry out necessary inspection, maintenance or
whichmaybeapplicabletoaContractforaflyvoyage relevant country to assess performance of the
repairworkorforanypurposeassociatedtherewith.
between Cunard and a Guest) are expressly ContractintheeventofacomplaintbyaGuest.The
incorporatedintotheseConditions.Theinternational Contractwillberegardedashavingbeenperformedif
air conventions may permit the carrier to limit its locallawsandregulationshavebeensatisfiedevenif
liability for death and personal injury, loss of and the laws of England and Wales have not been met
96 T h e m o s t f a m o u s o c e a n l i n e r s i n t h e w o r l d
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