94-97 CC3110 Booking Con: 19/6/09 13:04 Page 1
BOOKING CONDITIONS
These are the terms and conditions which will apply to your by the due date shall entitle Cunard to cancel the 11. Forflyvoyages(andifnotalreadyconfirmedatthe
holiday. Please read them carefully as you will be bound booking and to retain an amount by way of a time of booking), Cunard will issue an ATOL
by them. cancellationchargeassetoutinclause25. confirmation invoice giving the details of the flight
arrangements(includingUKanddestinationairports)
DEFINITIONS
5. Abookingmayonlybemadebyapersonaged18or
over.AllGuestswho,atthetimeofdeparture,willbe
within a reasonable time after such arrangements
1. IntheseConditionsandunlessthecontextrequires
under 18 years of age must be accompanied by a
areknown.
otherwise: “the Contract” means the contract made
Guestaged21oroverwhowillatalltimesduringthe 12.Shoreexcursionsareavailableforseparatepurchase
betweenCunardandtheGuestrelatingtotheholiday;
holiday be responsible for their welfare, conduct on board and are arranged by Cunard with local
“Cunard” meansCarnivalplctradingasCunardLine;
andbehaviour. operators. They do not form part of the Contract.
“fare”meansthefarefortheholiday(excludingshore
OtherexcursionsnotarrangedbyCunardmayalsobe
excursionsandanyadditionalchargesshownassuch
6. Childrenaged6monthsorlessatthecommencement
availableforpurchaseatthehotel,butsuchexcursions
in the relevant Cunard brochure or otherwise
oftheholidaywillberefusedpermissiontoboardthe
similarlydonotformpartoftheContractandCunard
advertised) applicable at the time of booking and
shipandCunardshallhavenoliabilitywhatsoeverfor
hasnoresponsibilityfortheirproperperformance.
payable by the Guest under the Contract;
anyconsequencesofsuchrefusal. Certainholidays
“force
alsohaveprohibitionsonchildrenaged12monthsor
majeure” means unusual and unforeseeable AMENDMENTS TO THE CONTRACT
circumstances beyond the control of Cunard that
less,GuestsshouldcheckwithCunardbeforebooking.
13.Inclauses13and14,“anotherperson”meansanother
Cunardcannot,evenwiththeexerciseofreasonable
7. Cunard does not have on board its ships adequate
personwhosatisfiesallconditionsapplicabletothe
skill and care, provide the holiday, or part thereof,
medical facilities for childbirth. Accordingly Cunard
holiday. A booking may be transferred to another
including any part of the itinerary, and includes
regrets that it cannot carry Guests who will have
personprovidedthattheGuestconsultswithCunard
(without limitation) war or threat of war, terrorist
enteredtheir24thweekofpregnancyorbeyondat
priortopurportingtotransfertheholiday(sothat,for
activity or the threat of terrorist activity, riots, civil
any point in their voyage. All pregnant women are
example,Cunardmayrequiretheholidayistransferred
commotion,disaster,ActofGod,naturalandnuclear
required to produce a doctor’s or midwife’s letter
tosomeoneonitswaitlist)andCunardreceivesthe
disaster, fire, closure of ports, strikes or other
statingthatmotherandbabyareingoodhealth,fitto
transfer request more than 56 days before the
industrialaction,medicalproblemsonboardtheship
travel and that the pregnancy is not high-risk. The
scheduleddeparturedate.Between56and14days
oratintendedports,includingineachcaseincidentsof
lettermustalsoincludetheestimateddateofdelivery
(inclusive)beforethescheduleddeparturedateand
infectious or other diseases or illnesses, lawful
(EDD)calculatedfromboththelastmenstrualperiod
subjecttotheconditionsabove,Cunardwillnormally
deviationatseainresponsetoadistresscallorother
(LMP)andultrasound(ifperformed). Cunardcannot
agreetosuchatransferonlywheretheoriginalGuest
emergencyandadverseweatherconditions; “Guest”
acceptabookingorsubsequentlycarryaGuestunless
will be prevented from travelling by reason of an
meanseachandeverypersonnamedinthebooking
theycomplywiththerequirementsofthisclause.In
unavoidableevent(suchasillness,deathofaclose
and/oraCunardticket; “holiday” meansthevoyage
thecaseofabookingbyoronbehalfofapregnant
relative or jury service) and Cunard may require
holidayasdescribedintherelevantCunardbrochure
Guest made before it could reasonably have been
satisfactoryevidencebeforeagreeingtothetransfer.
orotherdocumentationpublishedbyoronbehalfof
knownthattheGuestwouldnotbeabletotakethe
Alltransfersofabookingtoanotherpersonatany
CunardincludinganyflightstoandfromtheUKand
holiday by reason of the Guest entering their 24th
time up to 14 days or more before the scheduled
anypre-voyageand/orpost-voyagepackage,butnot
week of pregnancy or beyond at any point in their
departure date will be subject to an administration
including shore excursions or shuttle services;
voyage,Cunardwillrefundinfullthefarepaidbyoron
chargeof£20.
“itinerary”meanstheproposeditineraryasdescribed
behalf of that Guest and the fare paid by any
in the relevant Cunard brochure or other
accompanying Guest, provided that the pregnant
14.Any request for a transfer of a booking to another
documentationpublishedbyoronbehalfofCunard;
Guest notified Cunard as soon as reasonably
personwhichisreceivedbyCunard13daysorless
“shore excursion”meansanyexcursionofferedforsale
practicableuponbecomingawarethattheywouldnot
beforethescheduleddeparturedateshallbetreated
by Cunard in the “Voyage Information” guide
beabletojointhevoyage,butshallotherwisehaveno
asacancellationbytheGuestoftheoriginalbooking
applicabletoaholidayforwhichaseparatechargeis
liability whatsoever. Cunard expressly reserves the
and a cancellation charge under clause 25 shall
payable at the time outside the all-inclusive fare
righttorefusepassageonboardtoanyGuestwho
becomepayable.
whether booked in the UK prior to the
appearstobeinanadvancedstateofpregnancyand
15.Anytransferofaflyvoyagewillalsobesubjecttoany
commencementoftheholidayoronboardthe ship;
Cunardshallhavenoliabilitywhatsoeverinrespect
chargesimposedbytheairline.Guestsshouldnote
“shuttle service” means any transportation service
of either such refusal and/or the carriage of any
that airlines may not allow transfers on scheduled
(ferry,bus,coachorminibus)providedbyathirdparty
suchGuest.
flights and that a flight booking may have to be
whichmay(withoutguarantee)beavailabletoGuests
8. Cunard reserves the right to require any Guest to
cancelled and rebooked, in which event the
incertainports;“a significant alteration”meansmajor
producemedicalevidenceoffitnesstotravelonthe
re-bookingwillalwaysbesubjecttoflightavailability
changes to your holiday; "Supplier(s)" means any
holiday.
andtopaymentofanychargesimposedbytheairline
company or individual which provides any service
9. Guests with physical or mental disabilities or other
whichmay,insomecases,bethefullcostoftheticket.
formingpartoftheholiday.
conditions which may require special treatment or
16.IfaGuestwishestotransfertoanotherholiday,this
THE CONTRACT
assistance(includingGuestswhousewheelchairs)must
willgenerallybetreatedasacancellationunderclause
advise Cunard in writing before a booking is made.
25. Cunard,atitsdiscretion,mayallowthetransfer
2. TheContractshallbebetweenCunardandtheGuest
Guests who use wheelchairs must furnish their own
without treating it as a cancellation if the Cunard
onthebasisoftheseConditionsandtheinformation
standardsizewheelchairsandmustbeaccompaniedby
holidaytowhichthetransferistobemadedeparts
containedinthebrochure,andshallbegovernedby
atravellingcompanionfitandabletoassistthem.Ships
within 12 months (within 6 months in the case of
Englishlawandthenon-exclusivejurisdictionofthe
wheelchairs are available for emergency use only.
transferfromaworldvoyage)oftheoriginalandisfor
Englishcourts. ByenteringthecontractCunardagrees
Further information is contained in the brochure.
ahigherfare. Agreementtotransferavoyagewould
to exercise reasonable skill and care to provide
Cunard reserves the right to refuse passage to any
alsobeconditionaluponsucharequestbeingmade
theholiday.
GuestwhohasfailedtonotifyCunardofsuchdisabilities
more than 56 days before the original scheduled
3. By making a booking, the Guest confirms that all orneedforassistanceorwhointheopinionofCunard
departure date; there being availability; and the
persons named in the booking (and their personal isunfitfortravelorwhoseconditionmayconstitutea
paymentofbothanadministrationchargeof£100
representatives)haveagreedtobeboundbythese dangertothemselvesortoothersonboard.
andanyexpenses(suchasairlineand/orhotelcharges)
ConditionsandallothertermsoftheContract,andthat
10.AGuestshallnothavetherighttoexclusiveoccupancy
incurredbyCunardasaresult.Suchatransferwould
he/shehastheirauthoritytodosoontheirbehalf.
ofastateroomwithtwoormoreberthsoratwin/double
only be allowed on one occasion. The criteria for
4. Allholidaysaresubjecttoavailabilityatthetimeof hotelroomunlessthesinglepersonsurchargeispaid.If
allowingtransfersmaybechangedbyCunardatany
booking.NoContractshallbemadeuntilthedeposit a cancellation results in a Guest becoming the sole
timewithoutnotice.
(or, where appropriate, the full fare) has been paid, occupantofastateroomwithtwoormoreberthsora
17. Allsuchtransferstoanotherholidaywillbetreatedas
whether or not a booking confirmation has been twin/doublehotelroom,he/sheshallbeliabletopaythe
anewbooking.Anysavingorpromotionapplicableto
issuedbutallmoneypaidtoatravelagentshallbe singlepersonsurcharge.Ifacancellationreducesthe
the original booking may not apply to the new
treatedashavingbeenpaidtoCunard. Failuretopay numberofGuestsoriginallybookedinastateroomor
booking,inwhichcasetheGuestshallberequiredto
the balance by the due date shall entitle Cunard to hotelroomtogether,theremainingGuestsshalleachbe
payanydifferenceinfare.
cancelthebookingandretainthedepositbywayofa liabletopayanyincreaseinthefarearisingastheresult
cancellationcharge. Failuretopayanyotheramount ofsuchreduction.
94 T h e m o s t f a m o u s o c e a n l i n e r s i n t h e w o r l d
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