94-97 CC3110 Booking Con: 19/6/09 13:05 Page 2
18. After a holiday has been booked, Cunard will try to compensation as set out in Clause 27 below. Please 27. If the Guest cancels the holiday in the circumstances
accommodate any request for a change (such as a note that travel arrangements are not always set out in clause 26 or if Cunard cancels the holiday,
changeofstateroom),butsuchchangesarealwaysat purchased in local currency and some apparent the Guest shall also be entitled to compensation as
Cunard’s discretion and are subject to an changes have no impact on the fare of your holiday follows(exceptif thechangeorcancellationisdue to
administrationchargeof£20. duetocontractualandotherprotectioninplace. forcemajeure,non-paymentbytheGuestorwherethe
24. All accounts for on-board services and goods and for
minimum number of Guests required for a holiday to
INSURANCE
shore excursions must be settled in full before the
proceedisnotreached).
19. ItisaconditionoftheContractthateveryGuestmust
Guestleavestheship.IntheeventthataGuestfailsto
Period of notification given Compensation
have travel insurance in force for the entire duration
settle his on-board account at or before the
by Cunard per full fare
of the holiday. Details of the insurance policy (which
paying Guest
completion of the holiday, Cunard shall be entitled to
must as a minimum include medical and repatriation
make a reasonable administration charge for the
56to43days 5%holidaycredit
coverage for not less than £2 million) must be
subsequent collection of such sum due in addition to
42to29days 10%holidaycredit
provided at the time of booking or as soon as
anycostsoflegalprocess.
28to15days 15%holidaycredit
practicablethereafter. 14to0days 20%holidaycredit
20.Wherever possible, Cunard will offer general
CANCELLATION BY THE GUEST
The value of any holiday credit will be calculated by
assistance to any Guest who suffers illness, personal 25.The Guest may cancel the Contract at any time prior reference to the fare actually paid for the cancelled
injury or death during the period of the holiday, tothecommencementofthevoyageviatheirtravelagent holidayandmayonlybeusedforotherbookingswith
whetherornotarisingfromanactivityformingpartof or, for Guests who have booked direct, by calling our Cunard. Any such new booking must be made by no
the holiday and whether or not the result of fault by Reservations Department but in that event Cunard shall later than 31 December of the year after the date of
anyparty. beentitledtolevyacancellationchargeasapercentageof theoriginalholiday.Creditvouchersmayberedeemed
21. Any cost or expense which is reasonably incurred by
theapplicablefareinaccordancewiththefollowingscales: againstthefareofthenewholidaynetofanydiscount
CunardfororonbehalfoftheGuestinrespectofany Period before departure within Cancellation
available to the Guest at the time of booking. The
form of medical, dental or similar treatment, hotel, which notice of cancellation charges
compensation set out above does not exclude the
transportation,repatriationoranyotherexpenseshall is received by Cunard (percentageoffare)
Guestfromclaimingmoreifhe/sheisentitledtodoso
be repayable by the Guest to Cunard, whether or not
orfromrequestingthatcompensationbeprovidedin
Fromthedateofbookinguntil91days
such sum is covered by the Guest’s travel insurance.
adifferentform.
beforedeparture Deposit
Cunard may incur a fine if the Guest fails to comply
with all relevant visa or documentation requirements
90to42days 45% ALTERATION AND CANCELLATION BY CUNARD AFTER
fortheirholiday.Cunardreservestherighttore-charge 41to16days 75%
DEPARTURE
anysuchfinestotheGuest.
15to6days 90%
28.After departure, Cunard does not guarantee that the
ship will call at every port on the itinerary or follow
FARES AND EXTRAS
Lessthan6daysbeforedeparture
everypartoftheadvertisedrouteorscheduleorthat
orfailuretoembark. 100%
22.All fares are based on costs and exchange rates as at
every part of the holiday will be provided, although
June 2009, and Cunard reserves the right to
For fly-voyages, departure day is the date of the flight departure. Cunard will exercise reasonable skill and care to
vary particulars and fares shown in this brochure
providetheholiday.Cunardreservestheabsoluteright
after the date of publication. Fares, prices, savings,
It may be possible for the Guest to re-claim these
to decide whether or not to omit any such port(s)
supplements and special offers advertised in this
cancellationcharges(lessanyapplicableexcess)underthe
and/ortocallatadditionalportsand/ortochangethe
brochureorelsewheremaybewithdrawnorchanged.
terms of the Guest's insurance policy. Claims should be
advertised route or schedule. If Cunard is unable to
Faresmaygoupordown. Guestsshouldcontacttheir
submitted to the appropriate insurer. After departure if
provide a significant proportion of the holiday, it will
travel agent for up to date fares and charges before
the Guest disembarks whether by reason of sickness or
make suitable alternative arrangements, at no extra
booking, or call us on 0845 071 0302, or visit our
anyotherreasontheGuestwillnotbeentitledtoarefund
cost to the Guest, for the continuation of the holiday.
websitewww.cunard.co.uk.
ofaproportionoftheholidaynotused.
If the Guest does not accept them, for good reasons,
or, if it is impossible to make suitable alternative
23.The fare can be varied due to changes in
ALTERATION AND CANCELLATION BY CUNARD PRIOR arrangementsCunardwillwhereappropriate,provide
transportation costs such as fuel, scheduled air fares
TO DEPARTURE the Guest with transport back to the place of
and other airline cost changes which are part of the
contract between the airline (and their agents) and
26 WhilstCunardwilldoitsbestnottocancelortomake
departureortoanotherplacetowhichCunardandthe
Cunard,governmentactionsuchaschangesinVATor
any significant alteration after a booking has been
Guest have agreed. In both cases Cunard will, where
anyothergovernmentimposedchangesandcurrency
made,itshallneverthelessbeentitledatanytimeprior
appropriate,compensatetheGuest. Pleasenotethat
changes in relation to an exchange rate variation. In
to departure to cancel the Contract or to change the
compensation will not be payable if an alteration is
thecaseofanysmallvariation,anamountequivalent
hotel or to change and/or curtail the itinerary where
minor or if Cunard is not able to provide a significant
to 2 per cent of the fare of your travel arrangements,
this reasonably becomes necessary on operational,
proportionoftheholidayduetoforcemajeure.
which excludes insurance premiums and any
commercial or other grounds. Cunard will inform the 29.Transit or part transit of straits, other sea areas
amendment charges, will be absorbed for increases
Guest of any such cancellation or change of itinerary controlledbyvesseltrafficschemes,canals,riversand
but not retained from refunds. For larger variations
asquicklyaspossible(with,whereappropriate,written allothernavigablewaterwaysmaybesubjecttodelay
this 2 per cent will still be absorbed for increases but
confirmation as soon as reasonably possible due to operational circumstances and/or the
notretainedfromrefunds. Ineithercasetherewillbe
thereafter).IfCunardmakesasignificantalterationto requirementsofthelocalauthoritiesandCunardshall
an administration charge of £1 per Guest, together
theholidayitwillinformtheGuestorhistravelagent have no liability whatsoever in respect of any
with an amount to cover agents' commission. If this
as soon as reasonably possible. The Guest will have suchdelay.
meanstheGuesthastopayanincreaseofmorethan
thechoiceofeitheracceptingthealteration,accepting
10 per cent of the fare, the Guest may cancel the
an offer of an alternative holiday of comparable SECURITY, SAFETY AND SUPPORT
holiday and receive a full refund of all monies paid
standardifavailable(Cunardwillrefundanydifference
30.Guestsareexpectedatalltimestoconductthemselves
except for any amendment charges. Cunard will
in fare if the alternative is of a lower value) or
inapropermannerandwithdueregardtothehealth,
consideranappropriaterefundofinsurancepremiums
cancellingtheholidayandreceivingafullrefundofall
safety, comfort, enjoyment and general well-being of
paid if the Guest can show that he/she was unable to
monies paid. The Guest recognises and agrees that it
allpersonsbothonboardtheshipandinvolvedinthe
transferorre-usethepolicy. ShouldtheGuestdecide
will not normally be possible for Cunard to offer an
provisionofanyserviceorfacilityformingpartofthe
to cancel for this reason, the Guest must exercise his
appropriate substitute holiday which is available at
holiday(atthehotel,onboardshipandelsewhere)or
right to do so within 14 days from the issue date
aboutthesametimeasand/orwithasimilaritinerary
any shore excursion, and the Guest expressly agrees
printed on the final invoice. Alternatively, the Guest
to that originally booked, but Cunard will do its best
tothis.IfitappearsthataGuest’sconduct,behaviour
canacceptanofferofanalternativeholidayifCunard
to provide a suitable alternative holiday of similar
orhealthissuchastobeabreachofthisrequirement
isabletoprovideanalternativeandtransferpayment
duration and value. The Guest must notify Cunard of
ortheGuest'sbehaviour,healthorconductislikelyto
made in respect of the original holiday to the
his/herdecisionassoonasreasonablypossibleandin
endanger the Guest’s own health or safety or that of
alternative holiday. If the cost of the alternative
anyeventnotlaterthan14daysofbeinginformedof
anyotherGuestorcrewormaymaketheGuestlikely
holidayislessthantheoriginalholidaythedifference
thesignificantalteration.
to be refused permission to go ashore at any port or
in fare will be refundable. Cunard will also pay
may make Cunard liable for the costs of any medical
For more information visit www.cunard.co.uk/worldvoyages2011 • To book call 0845 071 0302 or contact your travel agent 95
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