88-91 CC3110 FAQ: 19/6/09 12:50 Page 3
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guestsmuststatetheirdisabilityandspecialrequirementsatthetime
EFORE YOU SAIL
ofbooking,afterwhichyouwillbeaskedtocompleteamobilityform.
However,wedoreservetherighttorefusepassagetoanyguestif,in
DoIneedapassport,visaorvaccinations?
ourjudgement,theirphysicalormentalconditionorbehaviourrenders
Alltravellersmusthaveavalidpassport,andsomeitinerariesrequire
themunfitfortravelorariskordangertothemselvesortoanyoneelse
youtoobtainavisabeforedeparture.Asfarasvaccinationsare
onboardtheship,orwherecertaindisclosuresarenotmade.
concerned,thisdependsonwhereyouaretravellingto.
Fulldetailsoftheserequirementsareonpages82-83.
Guestswhouseawheelchairwillbeabletoaccessthemajorityofthe
facilitiesonboard,butshouldbeawarethattheymayfindthattheyare
DoIneedinsurance?
unabletoaccesscertainpartsoftheship.Pleasefeelfreetocontactus
Yes.CunardrequiresallgueststobecoveredbyTravelInsurance.
ifyouhaveanyqueriesinthisregard.Guestswhouseawheelchairand
Ifyouwouldliketotakeadvantageofthepolicydetailedon
thosewhoarenotfullymobilemayalsoberestrictedfromgoing
page98,pleasecalltheTravelInsuranceBookingLineon
ashoreatportswherelaunchesarenecessary.Theseportsareshown
08452307136.Ifyoualreadyhavetravelinsurance,please
withan
A
symboloneachitinerary.
adviseyourCruiseConsultantatthetimeofbooking.
CanIchangemyholidayafterbooking?
IfIamsailingfromSouthampton,howlongbeforesailingdoIhave
PleaseseeBookingConditionsclauses13-18andclause25on
tocheckin?
pages94-95.
Toensurearelaxedandorganisedstarttoyourvoyage,weoperate
astaggeredcheck-inschedule.Theexacttimeofembarkationwill
beadvisedapproximately90dayspriortodepartureinyour
ON BOARD
pre-voyagedocumentation.
CunardGrillsguestsandCunardDiamondandPlatinumWorldClub
HowlongwillIbeinPort?
memberswillalsoreceiveprioritycheck-inandembarkation.
Thetimetheshipwillbeinportwillvaryaccordingtothevoyageandport.
Foreachvoyageinthisbrochurewehaveindicatednexttoeachport
WhathappenstomyluggageinSouthampton? whetherourportcallwillbeamorning,anafternoon,afulldayorlonger.
Whenyouarriveattheterminal,yourluggagewillbecollected Belowyouwillfindaguidetohowlongtheshipwillusuallybeinport:
byaporter,screenedbysecurityanddelivereddirectlytoyour
stateroomforyourconvenience.
Morning:Theshipwillusuallyarrivebetween7amand9am
andnormallydepartbetween12noonand2pm
Whathappenstomyluggageatinternationalairports?
Afternoon:Theshipwillusuallyarrivebetween12noonand
Whenyouarriveattheinternationalairportonthedayofembarkation, 2pmandnormallydepartbetween5pmand7pm
youwillbemetbyaCunardrepresentativewhowillarrangeforyour
Full Day:Theshipwillusuallyarrivebetween7amand10am
luggagetobetakentotheshipandplacedinyourstateroom.
andnormallydepartbetween4pmand8pm
CanIsendmyluggageinadvance?* Full Day & Evening:Theshipwillusuallyarrivebetween7am
Yesyoucan.Nomoreliftingsuitcases,luggagecheck-ins,orthehassle and10amandnormallydepartbetween9pmand11:59pm
ofbaggageclaimsandcustomsclearance.Withjustonecall,Cunard’s
Afternoon & Evening:Theshipwillusuallyarrivebetween
exclusiveWhiteStarLuggageServicecanhandletherest.We’llpick
12noonand2pmandnormallydepartbetween9pmand11:59pm
yourluggageupathomeandhaveitwaitingforyouinyourstateroom.
Andwe’llshipitrighttoyourfrontdoorattheendofyourvoyage.
Afternoon, Overnight & Full Day:Theshipwillusuallyarrivebetween
12noonand2pmanddepartthefollowingdaybetween4pmand8pm
Youcanevenaddittoyourpre-orpost-voyageextensionforhands
freetravel!Formoreinformation;Call08000516414(between
Two Full Days:Theshipwillusuallyarrivebetween7amand10am
2-9pm).Alternativelye-mail:
whitestarluggage@cunard.com.
onthefirstdayanddepartbetween4pmand8pmthefollowingday
*notavailableinallportsofcall
Canfriendscomeonboard?
Whataboutflightdetails?
Yourfriendsarealwayswelcomeattheporttowaveyouoff.However,
Wemaynotknowexactdetailsofyourflightsatthetimeofgoingto duetoourstringentsecuritymeasuresandtoensurethesafetyofour
pressoratthetimeofbooking.However,yourflightswillbeon
guestsandcrew,wedonotallowvisitorsonboard.
scheduledflightsorrecognisedcharterairlines(operatedunder
Cunard’sCAAATOLLicencenumber6294).Pleaseseepages86-87 WhatifIneedaspecialdiet?
fordetails.About60daysbeforedeparture,wewillsendyouan
Wewilldoourbesttoaccommodateyourrequirements.Pleaseadvise
informationpackincludingyourflightdetails.
usofyourneedssixmonthspriortodepartureoratthetimeof
booking,whicheverisclosertoyourdeparturedate.
WhenwillIreceivemyticketsanditineraryinformation?
Yourticketsandtraveldocumentationwillbewithyouapproximately CanIhaveroomservice?
twoweekspriortodeparture.However,about90daysbeforeyousail,
Ofcourse.RoomServiceisavailableroundtheclock.You’llfinda
we’llsendyouaShoreExcursionsbrochuretogetherwithaninformation
RoomServicemenuinyourstateroom.
packtellingyouallyouneedtoknowaboutyourholiday,including
flightdetailswhereapplicable. Doyouhavehairdryersonboard?
Yes,everystateroomhasahairdryer.
CanItravelwhenpregnant?
Guestswhowillhaveenteredtheir24thweekofpregnancybythelast CanIusemyelectricalappliances?
dayofthevoyageunfortunatelywillnotbepermittedtotravelwithus
Yesyoucan.Onboardourshipsyou’llfindBritish220volt,
inlinewithourpregnancypolicy.Seepage94,clause7.
3-pinsocketsand110volt,2-pinsockets.
Canlessmobileanddisabledgueststravel?
CanIgetmylaundrydone?
Guestswhoarenotfullymobile,e.g.whouseawheelchairorascooter
Fulllaundryanddry-cleaningservicesareavailableonboardourships
(forthepurposesofthissection“awheelchair”)onafull-timeor
andwillbebilledtoyouron-boardaccount.Ourshipsalsohave
part-timebasis,orwhohaveotherdisabilities,arewelcomeonboard
complimentaryself-servicewashers,dryersandironsatyourdisposal.
ourshipsandwecanofferspeciallyadaptedstaterooms.Disabled
90 T h e m o s t f a m o u s o c e a n l i n e r s i n t h e w o r l d
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