170-173 CC2961 Extros 30/10/08 15:44 Page 2
amount equivalent to 2 per cent of the fare of your travel possible thereafter). If Cunard makes a significant alteration safety or that of any other Guest or crew or may make the
arrangements, which excludes insurance premiums and to the holiday it will inform the Guest or his travel agent as Guest likely to be refused permission to go ashore at any
any amendment charges, will be absorbed for increases soon as reasonably possible. The Guest will have the choice port or may make Cunard liable for the costs of any
but not retained from refunds. For larger variations this 2 of either accepting the alteration, accepting an offer of an medical treatment and/or maintenance and support and/or
per cent will still be absorbed for increases but not alternative holiday of comparable standard if available repatriation, then Cunard and/or the Master shall have the
retained from refunds. In either case there will be an (Cunard will refund any difference in fare if the alternative is right according to the particular circumstances to take any
administration charge of £1 per Guest, together with an of a lower value) or cancelling the holiday and receiving a one or more of the following measures as may appear to
amount to cover agents' commission. If this means the full refund of all monies paid. The Guest recognises and be reasonable and appropriate:
Guest has to pay an increase of more than 10 per cent of agrees that it will not normally be possible for Cunard to
the fare, the Guest may cancel the holiday and receive a
remove the Guest from the hotel;
offer an appropriate substitute holiday which is available at
full refund of all monies paid except for any amendment
repatriate the Guest to the UK;
about the same time as and/or with a similar itinerary to
charges. Cunard will consider an appropriate refund of
refuse to embark or to disembark the Guest at any
that originally booked, but Cunard will do its best to provide
insurance premiums paid if the Guest can show that
particular port or other place of call;
a suitable alternative holiday of similar duration and value.
he/she was unable to transfer or re-use the policy. Should
disembark the Guest;
The Guest must notify Cunard of his/her decision as soon as
the Guest decide to cancel for this reason, the Guest must
transfer the Guest to another stateroom;
reasonably possible and in any event not later than 14 days
exercise his right to do so within 14 days from the issue
confine the Guest to a particular stateroom or to the ship’s
of being informed of the significant alteration.
date printed on the final invoice. Alternatively, the Guest
medical centre;
can accept an offer of an alternative holiday if Cunard is
27. If the Guest cancels the holiday in the circumstances set through the ship’s doctor and/or his staff, administer any
able to provide an alternative and transfer payment made
out in clause 26 or if Cunard cancels the holiday, the Guest drug, medicine or other substance of a similar nature, or
in respect of the original holiday to the alternative holiday.
shall also be entitled to compensation as follows (except if admit and/or confine the Guest to a hospital or any
If the cost of the alternative holiday is less than the
the change or cancellation is due to force majeure, non- similar institution at any port as the ship’s doctor may
original holiday the difference in price will be refundable.
payment by the Guest or where the minimum number of consider necessary.
Cunard will also pay compensation as set out in Clause 27
Guests required for a holiday to proceed is not reached).
below. Please note that travel arrangements are not
31. In the event of Cunard and/or the Master acting in
Period of notification given Compensation per full fare
always purchased in local currency and some apparent
accordance with clause 30 above, neither the Guest nor
by Cunard paying Guest
changes have no impact on the fare of your holiday due to
(at the sole discretion of Cunard) any other person
contractual and other protection in place.
56 to 43 days 5% holiday credit travelling with the Guest (whether or not under the same
booking) shall be entitled to make a claim against Cunard
42 to 29 days 10% holiday credit
24. All accounts for on-board services and goods and for shore
for any loss or expense incurred as a result of such action,
excursions must be settled in full before the Guest leaves
28 to 15 days 15% holiday credit
whether for a full or partial refund of the fare or for any
the ship. In the event that a Guest fails to settle his on-
other form of compensation or for the cost of returning to
14 to 0 days 20% holiday credit
the United Kingdom or to any other place or for any other
board account at or before the completion of the holiday,
form of loss or expense whatsoever. Where the Guest is
Cunard shall be entitled to make a reasonable
The value of any holiday credit will be calculated by
repatriated pursuant to this clause at Cunard’s expense,
administration charge for the subsequent collection of
reference to the fare actually paid for the cancelled holiday
Cunard shall have the right to recover the cost of this.
such sum due in addition to any costs of legal process.
and may only be used for other bookings with Cunard. Any
such new booking must be made by no later than 31
32. If any Guest is denied the right to board an aircraft
CANCELLATION BY THE GUEST
December of the year after the date of the original holiday.
Credit vouchers may be redeemed against the fare of the
because, in the reasonable opinion of the Captain, the
25. The Guest may cancel the Contract at any time prior to
new holiday net of any discount available to the Guest at
Guest is unfit to travel or represents a threat to the safety
the commencement of the holiday via their travel agent or,
the time of booking. The compensation set out above does
of the aircraft or its guests or crew or is abusive or
for Guests who have booked direct, by calling our
not exclude the Guest from claiming more if he/she is
disruptive, Cunard will not be liable to complete the
Reservations Department, but in that event Cunard shall
Guest's holiday arrangements and will not be liable to pay
be entitled to levy a cancellation charge as a percentage of
entitled to do so or from requesting that compensation be
any refunds or compensation. If an aircraft is forced to
the fare paid in accordance with the following scales.
provided in a different form.
make an unscheduled landing as a result of the conduct of
Period before departure within Cancellation ALTERATION AND CANCELLATION BY CUNARD
any Guest, Cunard shall have the right to recover the full
which written notice of cancellation charges AFTER DEPARTURE
cost thereof from the Guest.
is received by Cunard (percentage of fare paid)
28. After departure, Cunard does not guarantee that the ship
33. For security reasons, it may be necessary at any time to
From the date of booking until 57 days
will call at every port on the itinerary or follow every part of
search Guests and/or their luggage and goods and the
before departure Deposit
the advertised route or schedule or that every part of the Guest agrees to allow such search upon being so
56 to 42 days 45%
holiday will be provided, although Cunard will exercise requested by the Master or any other authorised person.
reasonable skill and care to provide the holiday. Cunard
41 to 16 days 75%
reserves the absolute right to decide whether or not to omit
34. The Guest must not bring on board the ship any goods or
15 to 6 days 90%
any such port(s) and/or to call at additional ports and/or to
articles of an inflammable or dangerous nature, nor any
change the advertised route or schedule. If Cunard is
controlled or prohibited substance. To do so shall be a
Less than 6 days before departure or
unable to provide a significant proportion of the holiday, it
breach of these Conditions and shall render the Guest
failure to embark 100%
will make suitable alternative arrangements, at no extra strictly liable to Cunard for any injury, loss, damage or
For voyages with flights, departure day is the date of the
cost to the Guest, for the continuation of the holiday. If the expense and the Guest shall compensate Cunard in full for
flight departure.
Guest does not accept them, for good reasons, or, if it is any loss, damage or expense suffered by Cunard as a
impossible to make suitable alternative arrangements result of such breach. The Guest may also be personally
World Cruise Voyages
Cunard will where appropriate, provide the Guest with liable to statutory penalties. The Master (or any other
transport back to the place of departure or to another place officer delegated for the purpose) shall be entitled at all
As above, except for
to which Cunard and the Guest have agreed. In both cases times to enter and search the stateroom and personal
From the date of booking until 91 days Cunard will, where appropriate, compensate the Guest. luggage (whether or not in the stateroom) of any Guest
before departure Deposit Please note that compensation will not be payable if an whom the Master reasonably believes may be in breach of
alteration is minor or if Cunard is not able to provide a
90 to 42 days 45%
this clause. Where the Guest is found to be in breach of
significant proportion of the holiday due to force majeure. this clause, Cunard and/or the Master of the ship shall be
It may be possible for the Guest to re-claim these entitled to exercise any of the powers conferred by clause
cancellation charges (less any applicable excess) under 29. Transit or part transit of straits, other sea areas controlled 30 and clause 31 shall apply.
the terms of the Guest's insurance policy. Claims should be by vessel traffic schemes, canals, rivers and all other
submitted to the appropriate insurer. After departure if the navigable waterways may be subject to delay due to 35. Any crew member or other person authorised by Cunard
Guest disembarks whether by reason of sickness or any operational circumstances and/or the requirements of the shall be entitled to enter a Guest’s stateroom to carry out
other reason the Guest will not be entitled to a refund of a local authorities and Cunard shall have no liability necessary inspection, maintenance or repair work or for
proportion of the holiday not used. whatsoever in respect of any such delay. any purpose associated therewith.
ALTERATION AND CANCELLATION BY CUNARD PRIOR SECURITY, SAFETY AND SUPPORT COMPLAINTS
TO DEPARTURE
30. Guests are expected at all times to conduct themselves in 36. Any problem which arises during a holiday must be raised
26 Whilst Cunard will do its best not to cancel or to make any a proper manner and with due regard to the health, safety, by the Guest at the time with a representative of Cunard.
significant alteration after a booking has been made, it shall comfort, enjoyment and general well-being of all persons If the problem is not resolved to the full satisfaction of the
nevertheless be entitled at any time prior to departure to both on board the ship and involved in the provision of any Guest during the holiday, it is essential that to enable the
cancel the Contract or to change the hotel or to change service or facility forming part of the holiday (at the hotel, complaint to be investigated properly, it must be notified in
and/or curtail the itinerary where this reasonably becomes on board ship and elsewhere) or any shore excursion, and writing to Cunard at the earliest opportunity thereafter and
necessary on operational, commercial or other grounds. the Guest expressly agrees to this. If it appears that a in any event no later than 28 days after the Guest’s return
Cunard will inform the Guest of any such cancellation or Guest’s conduct, behaviour or health is such as to be a from the holiday. Failure to report the complaint within this
change of itinerary as quickly as possible (with, where breach of this requirement or the Guest's behaviour, health time may adversely affect Cunard’s ability to investigate
appropriate, written confirmation as soon as reasonably or conduct is likely to endanger the Guest’s own health or and deal with it and may prejudice any future claim.
To book and for current fares, visit
www.cunard.co.uk, call 0845 071 0300 or contact your travel agent
171
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