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What is the currency on board and how How will I know which shore excursions
do I pay for items I buy? are available?
Currency on board all ships is the US dollar, and you’ll find About 90 days before you sail, you’ll receive full details
the Purser’s Office acts as a handy financial centre. You don’t of your itinerary and the shore excursions available on your
need to take cash, as all shipboard purchases are charged to voyage. These can be requested in advance through our
your on-board account. You can settle your account by credit Reservations Department and will be charged to your
card or using traveller’s cheques. To make life easier, we shipboard account. Whilst on board, our port-of-call talks
recommend you register your credit card at embarkation. You will help you get the most out of our shore excursions.
can exchange cash and traveller’s cheques at the Purser’s
Office for most currencies in use at ports of call. Please note
that personal cheques cannot be cashed on board our ships.
Before you sail
What about beauty treatments
Do I need a passport, visa or vaccinations?
and hairdressing?
All travellers must have a valid passport, and some
To make sure you feel tip-top at all times, our ships have salons
itineraries require you to obtain a visa before departure.
where you can have your hair done for that special occasion.
As far as vaccinations are concerned, this depends on where
You can also enjoy a wide range of beauty treatments, including
you are travelling to. Full details of these requirements are
manicures and pedicures, at the Queen Mary 2 Spa & Fitness
on page 162-163.
Centre on Queen Mary 2 and the Cunard Royal Spa and
Fitness Centre on Queen Victoria. Tariffs for all these services Do I need insurance?
can be found on board. It is advisable to book any treatments Yes. Cunard requires all guests to be covered by Travel
you would like in advance. To book, please call Reservations Insurance. If you would like to take advantage of the policy
call collect/reverse charges at least 7 days in advance on detailed on page 173, please call the Travel Insurance
001 702 414 6279, or email qmhspa2@cunard.com. Booking Line on 0845 230 7136. If you already have travel
For further details please visit www.cunard.co.uk. insurance, please advise your Cruise Consultant at the time
of booking.
What facilities for children are there on board?
On both ships, we offer a children’s programme exclusively If I am sailing from Southampton, how long
for young guests aged 1-17. Parents may drop off their
before sailing do I have to check in?
children in our fun and exciting centres to be cared for by
To ensure a relaxed and organised start to your voyage, we
qualified nannies and youth counsellors. Parents may also
operate a staggered check-in schedule. The exact time of
accompany their children and participate in the activities.
embarkation will be advised approximately 90 days prior to
The Programme is operated on a complimentary basis and is
departure in your pre-voyage documentation.
available for guests’ convenience from 9:00am – midnight on
Cunard Grills guests and Cunard Diamond and Platinum
both ships. Parents may drop off their children at any time
World Club members will also receive priority check-in
during the hours of operation. We do not offer private, in-
and embarkation.
stateroom baby-sitting.
We have certified British nannies to change nappies, bottle
What happens to my luggage in Southampton?
feed, and entertain our youngest guests. We have cots on
When you arrive at the terminal, your luggage will be
board to ensure the comfort and safety of babies and infants
collected by a porter, screened by security and delivered
(minimum age 1 to participate).
directly to your stateroom for your convenience.
We offer exciting age-appropriate activities, including arts and
What happens to my luggage at
crafts, board games, sports, movies, video games, discos
international airports?
and parties. The Zone and Playzone are open daily from
When you arrive at the international airport on the day of
09:00 till 00:00 closing for lunch between 12:00 and 14:00.
embarkation, you will be met by a Cunard representative who
There are no feeding facilities in The Zone or Playzone so
will arrange for your luggage to be taken to the ship and
subsequently parents will have to make their own
placed in your stateroom.
arrangements to cater for their children.
Can I send my luggage in advance?*
Is there enough to do during days at sea?
Yes you can. No more lifting suitcases, luggage check-ins, or
Yes, plenty! You’ll be amazed by just how much there is to do.
the hassle of baggage claims and customs clearance. With just
From deck sports, friendly quizzes and dance classes to
one call, Cunard’s exclusive White Star Luggage Service can
fascinating talks and terrific movies, there’s so much to choose
handle the rest. We’ll pick your luggage up at home and have
from. So why not try your hand at a game of shuffleboard on
it waiting for you in your stateroom. And we’ll ship it right to
deck? Your ship’s Daily Programme (delivered to your stateroom
your front door at the end of your voyage. You can even add it
each evening) has full details of all the activities, events and
to your pre- or post-voyage extension for hands free travel!
entertainment happening each day. For more details see:
For more information;
Queen Victoria pages 15-17
Call 0800 051 6414 (between 2-9pm).
Queen Mary 2 pages 63-65
Alternatively e-mail: whitestarluggage@cunard.com.
*not available in all ports of call
What if I feel seasick?
Don’t worry – your ship’s doctor is always on hand with
a remedy. Seasickness is best countered nowadays with an
injection or tablets, which should soon have you feeling
shipshape again and settle you for the duration of your stay
on board.
156 For booking conditions, information and insurance see pages 164-173
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