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Will I be able to attend religious services?
On Shore
A minister, priest and rabbi will be on board to conduct
services. Non-denominational services are conducted at sea.
Can I choose to explore independently at the
During voyages coinciding with a major religious holiday, ports of call?
ecumenical clergy will be aboard to conduct services. Our professional tour staff will be pleased to assist you with
local arrangements in various ports of call, whether for an
How can I keep in touch with family, friends
exclusive optional shore excursion, a private car and guide,
or business associates? tee-times for golf, or restaurant reservations for a memorable
All staterooms have direct-dial telephones. You can send meal ashore. But if you prefer to explore independently that is
emails from the computer rooms and, where available, fine. Taxis are available at most ports, but be sure to negotiate
through wireless communications. Fax facilities are rates before you set off.
also available.
Is the port always the main destination?
Can I send mail from the ship? Usually, although there are some exceptions where the main
Yes, you can buy local stamps at the Purser’s Office and they places of interest are not on the coast but accessible by coach
will be happy to post your mail for you. or train from the port. An example of this is Rome. In these
cases the main place of interest is shown with the port in
What is the smoking policy on board
brackets, eg Rome (from Civitavecchia). At these ports of call,
Cunard ships?
and others where the ship berths some distance from the city
For the comfort of all our guests, restaurants, lifts and certain
centre, Cunard will arrange a shuttle bus service or a city
other public areas have been designated non-smoking areas.
transfer service, tickets for which will be available for sale to
However, Cunard Line recognises that some of our guests may
guests on board. Guests who wish to go ashore independently
wish to smoke whilst on board and has therefore designated
of the Cunard tour programme will usually find local public
smoking areas on its ships. Outside, on the open decks,
transport connections and private taxis close to the port.
smoking is only permitted on the starboard side of the decks as
well as the forward and aft areas of deck 10 (Queen Victoria
What is an anchor port?
only). Inside, smoking is only permitted within the Churchill's
Usually the ship will dock in the port and you will leave by
Cigar Lounge and Empire Casino aboard both ships. Guests
the gangway. In some ports, however, you will anchor a little
who enjoy pipes or cigars are accommodated each evening in
way out from the shore and be taken ashore by tender. These
the Churchill’s Cigar Lounge aboard both ships, and we do ask
ports will be indicated on the itinerary by an A next to the
you to refrain from smoking pipes and cigars in other public
port name. Sometimes, these may be subject to change
areas. On board both ships, smoking is permitted in staterooms.
depending on the weather or port conditions.
As you will probably be aware, a ban on smoking in public
What happens to my luggage at the end
places came into force in the UK on 1 July 2007. However, at
of the voyage?
the time of going to press, detailed regulations in relation to
The night before disembarkation, you will be asked to leave
ships had not been published and no date had been set for the
your cases outside your stateroom. We recommend that you
extension of this ban to ships. It does however seem likely that
do not pack valuables, breakable items and medicines. On the
the ban will extend to our ships and therefore have some
morning of disembarkation, after you have come through
impact on the ability of our guests to smoke whilst on board.
customs, your luggage will be waiting in the cruise terminal
We will of course make sure that guests are clearly informed of
for you to identify and reclaim.
the position as it then stands whilst they are travelling with us.
How much tax-free shopping can I bring home?
What happens if I fall ill?
Purchases made in EC countries are subject to the usual EC
The ship’s medical facilities are staffed by fully qualified
customs allowances. Outside the EC allowances vary. To check
doctors and nurses (Queen Mary 2 has the largest medical
allowances, visit the HM Revenue & Customs website at
facility at sea). These facilities are not intended or designed to
www.hmrc.gov.uk. Purchases made on the ship are subject to
provide ongoing treatment of pre-existing conditions. If you
non-EC regulations – check on board for what you are
anticipate a need for medical services aboard ship, your
allowed to bring home.
special requirement must be cleared in writing with Cunard
before your booking can be finalised. We regret that we
cannot carry guests who will have entered their 24th week of
pregnancy by the end of their voyage.
Where can I keep my valuables?
All staterooms are equipped with a safe into which you can
programme your own personal code.
How do I settle my final bill on board?
If you wish, you can register your credit card details at check-
in. If you do and are happy with your final statement, your
account will be settled automatically. However, if you wish to
settle your on-board account at the end of the voyage by
traveller’s cheques or cash, please do so at the Purser’s Office.
158 For booking conditions, information and insurance see pages 164-173
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