170-173 CC2961 Extros 30/10/08 15:44 Page 1
Booking Conditions
These are the terms and conditions which will apply 7. Cunard does not have on board its ships adequate 14. Any request for a transfer of a booking to another person
to your holiday. Please read them carefully as you will medical facilities for childbirth. Accordingly pregnant which is received by Cunard 13 days or less before the
be bound by them. women are only allowed to travel if pregnant for 24 scheduled departure date shall be treated as a
weeks or less at the time of the voyage disembarkation. cancellation by the Guest of the original booking and a
All pregnant women are required to produce a doctor’s cancellation charge under clause 25 shall become payable.
DEFINITIONS or midwife’s letter stating that mother and baby are in
1. In these Conditions and unless the context requires
good health, fit to travel and that the pregnancy is not 15. Any transfer of a fly cruise will also be subject to any
otherwise: “the Contract” means the contract made
high-risk. The letter must also include the estimated charges imposed by the airline. Guests should note that
between Cunard and the Guest relating to the holiday;
date of delivery (EDD) calculated from both the last airlines may not allow transfers on scheduled flights and
“Cunard” means Carnival plc trading as Cunard Line;
menstrual period (LMP) and ultrasound (if performed). that a flight booking may have to be cancelled and
“fare” means the fare for the holiday (excluding shore
Cunard cannot accept a booking or subsequently carry a rebooked, in which event the re-booking will always be
excursions and any additional charges shown as such in
Guest unless they comply with the requirements of this subject to flight availability and to payment of any charges
the relevant Cunard brochure or otherwise advertised)
clause.. In the case of a booking by or on behalf of a imposed by the airline which may, in some cases, be the
applicable at the time of booking and payable by the Guest
pregnant Guest made before it could reasonably have full cost of the ticket.
under the Contract; “force majeure” means unusual and
been known that the Guest would not be able to take
unforeseeable circumstances beyond the control of
the holiday by reason of this clause, Cunard will refund 16. If a Guest wishes to transfer to another holiday, this will
Cunard that Cunard cannot, even with the exercise of
in full the fare paid by or on behalf of that Guest and the generally be treated as a cancellation under clause 25.
reasonable skill and care, provide the holiday, or part
fare paid by any accompanying Guest but shall Cunard, at its discretion, may allow the transfer without
thereof, including any part of the itinerary, and includes
otherwise have no liability whatsoever. Cunard expressly treating it as a cancellation if the Cunard holiday to which
(without limitation) war or threat of war, terrorist activity or
reserves the right to refuse passage on board to any the transfer is to be made departs within 6 months of the
the threat of terrorist activity, riots, civil commotion,
Guest who appears to be in an advanced state of original and is for a higher price. Agreement to transfer a
disaster, Act of God, natural and nuclear disaster, fire,
pregnancy and Cunard shall have no liability whatsoever cruise would also be conditional upon such a request being
closure of ports, strikes or other industrial action, medical
in respect of either such refusal and/or the carriage of made more than 56 days before the original scheduled
problems on board the ship or at intended ports, including
any such Guest. departure date; there being availability; and the payment
in each case incidents of infectious or other diseases or
of both an administration charge of £100 and any
8. Cunard reserves the right to require any Guest to produce
illnesses, lawful deviation at sea in response to a distress
expenses (such as airline and/or hotel charges) incurred by
medical evidence of fitness to travel on the holiday.
call or other emergency and adverse weather conditions;
Cunard as a result. Such a transfer would only be allowed
“Guest” means each and every person named in the
9. Guests with physical or mental disabilities or other on one occasion. The criteria for allowing transfers may be
booking and/or a Cunard ticket; “holiday” means the
conditions which may require special treatment or changed by Cunard at any time without notice.
cruise holiday as described in the relevant Cunard brochure
assistance (including Guests who use wheelchairs) must
or other documentation published by or on behalf of
advise Cunard in writing before a booking is made. Guests 17. All such transfers to another holiday will be treated as a
Cunard including any flights to and from the UK and any who use wheelchairs must furnish their own standard size
new booking. Any discount or promotion applicable to
pre-cruise and/or post-cruise package, but not including wheelchairs and must be accompanied by a travelling
the original booking may not apply to the new booking,
shore excursions or shuttle services; “itinerary” means companion fit and able to assist them. Ships wheelchairs
in which case the Guest shall be required to pay any
the proposed itinerary as described in the relevant Cunard are available for emergency use only. Further information
difference in fare.
brochure or other documentation published by or on behalf is contained in the brochure. Cunard reserves the right to
of Cunard; “shore excursion” means any excursion refuse passage to any Guest who has failed to notify
18. After a holiday has been booked, Cunard will try to
offered for sale by Cunard in the “Voyage Information” Cunard of such disabilities or need for assistance or who
accommodate any request for a change (such as a
guide applicable to a holiday for which a separate charge in the opinion of Cunard is unfit for travel or whose
change of stateroom), but such changes are always at
is payable at the time outside the all-inclusive fare whether condition may constitute a danger to themselves or to
Cunard’s discretion and are subject to an administration
booked in the UK prior to the commencement of the others on board.
charge of £20.
holiday or on board the ship; “shuttle service” means
10. A Guest shall not have the right to exclusive occupancy of
any transportation service (ferry, bus, coach or minibus)
INSURANCE
a stateroom with two or more berths or a twin/double
provided by a third party which may (without guarantee)
hotel room unless the single person surcharge is paid. If a
be available to Guests in certain ports; “a significant
19. It is a condition of the Contract that every Guest must
cancellation results in a Guest becoming the sole occupant
alteration” means major changes to your holiday;
have travel insurance in force for the entire duration of
of a stateroom with two or more berths or a twin/double
“Supplier(s)” means any company or individual which
the holiday. Details of the insurance policy (which must
hotel room, he/she shall be liable to pay the single person
provides any service forming part of the holiday.
as a minimum include medical and repatriation coverage
surcharge. If a cancellation reduces the number of Guests for not less than £2 million) must be provided at the time
originally booked in a stateroom or hotel room together,
THE CONTRACT
of booking or as soon as practicable thereafter.
the remaining Guests shall each be liable to pay any
2. The Contract shall be between Cunard and the Guest on
increase in the fare arising as the result of such reduction. 20. Wherever possible, Cunard will offer general assistance
the basis of these Conditions and the information
contained in the brochure, and shall be governed by
11. For fly voyages (and if not already confirmed at the time of
to any Guest who suffers illness, personal injury or death
English law and the non-exclusive jurisdiction of the
booking), Cunard will issue an ATOL confirmation invoice
during the period of the holiday, whether or not arising
English courts. By entering the contract Cunard agrees to
giving the details of the flight arrangements (including UK
from an activity forming part of the holiday and whether
exercise reasonable skill and care to provide the holiday.
and destination airports) within a reasonable time after
or not the result of fault by any party.
such arrangements are known.
3. By making a booking, the Guest confirms that all persons
21. Any cost or expense which is reasonably incurred by
named in the booking (and their personal representatives)
12. Shore excursions are available for separate purchase on Cunard for or on behalf of the Guest in respect of any form
have agreed to be bound by these Conditions and all other
board and are arranged by Cunard with local operators. of medical, dental or similar treatment, hotel,
terms of the Contract, and that he/she has their authority
They do not form part of the Contract. Other excursions not transportation, repatriation or any other expense shall be
to do so on their behalf.
arranged by Cunard may also be available for purchase at repayable by the Guest to Cunard, whether or not such sum
the hotel, but such excursions similarly do not form part of is covered by the Guest’s travel insurance. Cunard may
4. All holidays are subject to availability at the time of
the Contract and Cunard has no responsibility for their incur a fine if the Guest fails to comply with all relevant visa
booking. No Contract shall be made until the deposit (or,
proper performance. or documentation requirements for their holiday. Cunard
where appropriate, the full fare) has been paid, whether or
reserves the right to re-charge any such fines to the Guest.
not a booking confirmation has been issued but all money
AMENDMENTS TO THE CONTRACT
paid to a travel agent shall be treated as having been paid
FARES AND EXTRAS
to Cunard. Failure to pay the balance by the due date shall 13. In clauses 13 and 14, “another person” means another
entitle Cunard to cancel the booking and retain the deposit person who satisfies all conditions applicable to the 22. All prices are based on costs and exchange rates as at
by way of a cancellation charge. Failure to pay any other holiday. A booking may be transferred to another person October 2008, and Cunard reserves the right to vary
amount by the due date shall entitle Cunard to cancel the provided that the Guest consults with Cunard prior to particulars and prices shown in this brochure after the date
booking and to retain an amount by way of a cancellation purporting to transfer the holiday (so that, for example, of publication. Fares, prices, discounts, supplements and
charge as set out in clause 25. Cunard may require the holiday is transferred to someone special offers advertised in this brochure or elsewhere may
5. A booking may only be made by a person aged 18 or over.
on its wait list) and Cunard receives the transfer request be withdrawn or changed. Prices may go up or down.
All Guests who, at the time of departure, will be under 18
more than 56 days before the scheduled departure date. Guests should contact their travel agent for up to date
years of age must be accompanied by a Guest aged 21 or
Between 56 and 14 days (inclusive) before the scheduled prices and charges before booking, or call us on 0845
over who will at all times during the holiday be responsible
departure date and subject to the conditions above, 0710300, or visit our website www.cunard.co.uk.
for their welfare, conduct and behaviour.
Cunard will normally agree to such a transfer only where
the original Guest will be prevented from travelling by 23. The fare can be varied due to changes in transportation
6. Children aged 6 months or less at the commencement of reason of an unavoidable event (such as illness, death of a costs such as fuel, scheduled air fares and other airline
the holiday will be refused permission to board the ship close relative or jury service) and Cunard may require cost changes which are part of the contract between the
and Cunard shall have no liability whatsoever for any satisfactory evidence before agreeing to the transfer. All airline (and their agents) and Cunard, government action
consequences of such refusal. Certain holidays also have transfers of a booking to another person at any time up to such as changes in VAT or any other government imposed
prohibitions on children aged 12 months or less, Guests 14 days or more before the scheduled departure date will changes and currency changes in relation to an exchange
should check with Cunard before booking. be subject to an administration charge of £20. rate variation. In the case of any small variation, an
170 For booking conditions, information and insurance see pages 164-173
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