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■SPONSORED REPORT
CASE STUDY
Dalkia plans
for growth
Over the past eight years, the growth of Dalkia in Ireland
has been supported by IT managed services from Fujitsu. Mark Coyne, Dalkia
DALKIA may not yet be a household name, but in recent helped secure the buy-in of senior people within the busi-
years the subsidiary of French multinational Veolia SA ness – such as the group IT director – to our vision.”
has become a leader in the provision of energy and facil- As a managed services provider itself, it was logical for
ities management services, with a client list that reads Dalkia to employ the same thinking when it came to
like a who’s who of the Irish manufacturing, production, managing its own IT, Coyne observes.
professional services and pharma sectors. “We’re an outsourcing company ourselves and just as
Today Dalkia has 520 employees, most of whom are our clients outsource non-core parts of their business for
based at customer locations all across the country, but us to manage, we see value in outsourcing our IT man-
back in 2000 the company was still a small operation agement. Like everyone else, we look for value, but we
with just 30 staff on its payroll. This was when it first also recognise competence and expertise in a service
began working with Fujitsu Ireland. Since then, the host- provider.
ing and management of all of Dalkia’s back-end IT sys- “One of the key benefits of the relationship with
tems has been done by Fujitsu. This includes telephones, Fujitsu has been its ability to scale its services in line
connectivity (internet and cabling), managing applica- with the growth of Dalkia’s business. This is particularly
tions and servers and providing the customer service desk. true when you consider the benefits that have been
Having had this service in place and working very brought to us by Fujitsu’s service during our significant
effectively for a number of years, Dalkia was nevertheless growth over the past number of years,” notes Coyne.
concerned that its own approach to IT management was “The security of service, coupled with the flexibility
too tactical and short term. Last year, it decided to put offered by the redundancy capability of Fujitsu’s data
together a five-year strategic investment plan for IT in centre, has meant that we have been able to focus on our
its business and turned to Fujitsu’s consulting team to core business and enable its rapid growth, safe in the
help it develop this. knowledge that our IT service provision was equipped to
Between January and June of this year, Fujitsu con- deal with the stresses and strains brought about by such
ducted a ‘benefits realisation’ exercise. “This involved rapid growth.”
interviewing all our senior management and finding out Summing up, Coyne says the key benefit of working
where the pinch points were in the business,” explains with Fujitsu, in particular on the benefits realisation
Mark Coyne, technical director of Dalkia. “From this, we project, has been the fact that Dalkia can now view IT
came up with an initial list of projects. Fujitsu then in more strategic terms than in the past. “Moving away
helped us do a cost-benefit analysis of each of these proj- from a reactive approach to a more long-term
ects to decide which ones we should give priority to.” approach was a biggie for us. We’re at a size now where
He adds: “The methodology applied was really superb we need a strategic approach and a more holistic view
and the rigorous process we went through certainly of the whole thing.”
58 Knowledge Ireland September 2008
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