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■CIO
‘The IT team is a
the role of IT in business and from the beginning, taking the
whether it can really contribute lead from the business or giving
competitive
to an organisation’s strategic the lead to the business where
goals. Henry is in no doubt that it appropriate. And I think it is true
enabler for the
can and believes his own place on to say most of the folks on our IT
the company’s board of directors team at this stage are as much
company and as
signals just how important tech- business-oriented as IT-oriented,”
nology is to SerCom. “I think says Henry.
such is hugely
there can be no greater state- “In the global economy today,
ment of intent than that, in customers are looking for shorter
strategic
terms of the strategic nature of supply chains, greater visibility of
IT within the company. We see inventory at the supplier and sub-
it here as an obvious senior tier supplier level. They’re looking
management role,” he says. for people who have the systems
For the past three years that can absorb that kind of infor-
SerCom has been using the lean mation and present it in a mean-
model of continuous improve- ingful way. They’re looking for
ment to drive efficiencies and people who can automate supply
reduce cost. Technology is seen chains and integrate easily
not as an impediment but as an between organisations for the
enabler. “We see our role as sharing of information and trans-
ensuring that everyone is aware actional information as well.
of the enormous capabilities of They’re looking for all of that, and
what we have in place to deliver in today’s world, they’re looking to
what they want, and to sit with do it in a lean way. They want to
the guys and work out what the do it in the most automated way.
best operational processes or We’re able to say ‘Yes, we can do
supply chain processes might be. these things’. We’re in a good place
Then it’s our role to go and from a systems perspective. We’re
realise those things and make lucky to have the technology and
them happen, but we are there the team that allow us to say yes.”
26 Knowledge Ireland
’
September 2008
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