7445_04-17_NEWS&ANALYSIS 24/9/08 12:08 Page 17
NEWS AND ANALYSIS ■
Zetes delivers benefits for NPX
By Gordon Smith
company in the delivery sector to show by Zetes. Subsequently, every time a
customers that the job has been done parcel is handled it is scanned and its
properly. “Some companies are happy current location tracked automatically.
to do this using paper, sorting out “The process works very well for us.
NPX, a business parcel delivery firm paperwork each night and then post- If a customer sent a parcel yesterday
specialising in high-value items such as ing it back to the originator. But we and wanted to perform an online
computer hardware and medical sup- wanted a technology solution that enquiry today, they can trace every
plies, has implemented a wireless proof made it easier to manage and identify transaction en route to the final desti-
of delivery (ePOD) system in a con- exactly who had signed for a parcel and nation. After the delivery, they can see
tract valued at ¤150,000. physically see their signature.” an additional transaction indicating
NPX can now provide its customers NPX contracted Zetes to implement delivery was completed,” said Murphy.
with real-time delivery information via the ePOD system, including supply of NPX still uses some paper within
a web-based customer service centre. all hardware and software, along with the delivery process, but using 2D bar-
The system uses 2D barcodes which after-sales support and system main- codes has helped reduce paper usage in
capture a wide range of valuable data tenance. When a driver arrives at the other levels of the business. Also, the
and can also automatically generate customer site, they either scan the detailed level of data collected has
custom-printed delivery labels. customer-supplied barcode or apply a given NPX an insight into customer
NPX now employs more than 50 pre-printed barcode label and then behaviour. “Even our biggest competi-
drivers, delivering over 4,000 parcels scan this. Back at the depot, this infor- tor carrying far more cargo than NPX
every night across the 32 counties. mation is automatically extracted from only has around a third of the data we
Managing director Brian Murphy said the handheld via radio frequency have available for customer relation-
a POD system is a requirement for any across a wireless network implemented ship management,” claimed Murphy.
Cut out travel costs, use video conferencing
for those meetings instead
>> SAVE MONEY
>> SAVE TIME
>> INCREASE EFFICIENCY
>> APPRECIATE MORE HOURS IN THE DAY
SERVICE SOLUTIONS, IN PARTNERSHIP WITH POLYCOM
AND CODIAN, DELIVERING SAVINGS COUNTRYWIDE.
For more information and examples of our work, please contact us at:
T: 01 4603166
E:
sales@servicesolutions.ie
W:
www.servicesolutions.ie
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