7445_04-17_NEWS&ANALYSIS 15/9/08 18:05 Page 15
NEWS & ANALYSIS ■
noting that in most companies, most
‘If 80pc of the cost of
on with business. “Whether off-
peoples’ desks have some combination boarding or on-boarding an employee,
of a mobile phone, BlackBerry or
running an IT department
as it relates to business, IT is so
notebook PC. “There’s an astonish-
ingly large gap in terms of the control
today is people-related,
expensive these days not because a
server is expensive but because indi-
of those kinds of devices, which are
how can we reshape the
viduals are running around enhanc-
not uniformly managed or uniformly ing processes with a lot of footwork,”
secure.
investment portfolio
he says. “If 80pc of the cost of run-
“I have my own personal cell phone.
from the business and
ning an IT department today is
Even though I’ve got a company people-related, and people are very
BlackBerry, my activities on my cell
technology perspective to
skilled and therefore expensive, how
are out of the scope of the IT team’s
efforts. CIOs are wrestling with the
balance that a bit more?’
can we reshape the investment
portfolio from the business and
notion that there an enormous col- technology perspective to balance
lection of things that are either that a bit more? Maybe 50-50, or if
permanently or periodically attached by two orders of magnitude. What we’re very generous, 60pc on the
to different kinds of networks.” are these things? There isn’t a single strategic side and 40pc on the oper-
Nugent says this kind of connectiv- company today that isn’t building a ational or day-to-day ‘keeping the
ity complexity is going to have to piece of equipment – refrigeration, lights on’ behaviour.”
become an accepted danger that busi- Xboxes, cars, the list goes on – every- Nugent says integration and
nesses of all shapes and sizes will face. thing is going to be network address- automation are key. “We need to put
“If I buy an iPod and decide at the able. If that happens, think about the technology in place to manage the
same time I’m going to put a small potential of billions of devices out technology, based on a rigorous set of
wireless network in my home and there, in some cases addressable in a processes and policies within an
attach my company laptop to the more controlled fashion and in others organisation. We have to be willing
wireless network and then access my a proprietary fashion.” to take those people who were doing
company VPN [virtual private net- Nugent says he relishes the chal- the day-to-day maintenance and
work] client – I’ve now got an open lenge. He believes it increases CA’s operations work and move them to
wireless network in home that my relevance not just from a security the strategic side of IT so that
company laptop is connected to. I’ve point of view but also from an organ- they’re doing the things they were
basically created an open tunnel into isational control perspective. At the hired to do.
my company that someone can access heart of the company’s product plans “If you are a fly on the wall at a
from the street outside if I haven’t over the next 10 years is the Unified CIO staff meeting, and there’s a crisis
put the right security in place – it Services model, which allows ordi- in the organisation, you’ll have any
happens all the time.” nary executives and CIOs to map out number of different technology and
Interestingly, Nugent says this rate what’s happening across the organi- business departments around the
of change is actually a good thing. sation in terms of devices and access table. All these folks are going to be
“There’s a benevolent side to it and a rights. “We have the technologies in sitting there and the first question is
dangerous side to it. The benevolent the market today and we’ve expanded ‘What happened?’ Everyone looks at
side of it is – I’m an IT person and I our portfolio in a variety of ways: each other: ‘The database went down
want to do everything I can to sup- integration of automation into exist- – that was because the network failed
port my business and, in the process ing infrastructure, identity manage- – that was because the server went
of doing that, things don’t happen in ment and governance.” down.’ There’ll be a lot of finger
as structured a form as I’d like and He clearly thinks about this a lot pointing because there isn’t an inter-
accidental things occur and reveal and the economics involved in man- related view as to how the business
gaps. We know this world is complex, aging this complex future are fright- relates to the technology footprint in
we know it’s bordering on chaos right ening. For businesses focused on an organisation.
now. Let’s make it even scarier cost reduction, it is unjust that the “This is one of the driving forces in
because in the next 10 years the num- increasing complexity of technology our company these days,” Nugent
ber of generic devices connecting to and individuals’ use of a variety of concludes in a voice that rings ‘bring
public and private networks will go up devices should hinder simply getting it on!’
September 2008 Knowledge Ireland 15
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