Front Lines
personnel
TRUE COLOURS
LOSS PREVENTION MANAGERS SHOULD NOT
FEEL ‘BLUE’ ABOUT SEEING ‘RED’ FROM TIME
TO TIME – IT’S ALL PART OF THEIR MULTI-
COLOURED AND TALENTED TEAM, ARGUES
EXECUTIVE COACH, BRAD GENTRY
LOSS prevention is full of to the fore in the way that song every morning before be determined by the
colourful characters. There they deal with it and other work – were a ‘team’ blended complexion of
are the former police and people within the team. package that horrified most team and the dominant
security personnel; the risk We will look at the of our clients at the time, colours of individual
and audit specialists; the HR colours and what they mean despite their wish for participants.
professionals; the financial and then apply it to a improved quality and better Communication is key
analysts and the legal context and how teams teams. because those who have
experts, as well as the could or should be put The word ‘team’ itself loss prevention in their
myriad of practitioners together to maximise conveys a broad concept remit spend their time
whose journey to LP has output. Firstly though let us that allows most of us to educating, persuading,
been more circuitous and try and define what we guess what is meant. For coaching and debating the
almost Zen-like in its mean by ‘team’. example: different issues at all levels
serendipitous twists and Whether you’re part of a • A shared purpose of the organisation. This
turns. team or whether you lead • Several processes of may be with people junior
Each has their own it, everybody wants a better interaction or senior to them, from
distinct approaches and one. There are few of our • A set of rules of sales assistant to main
personalities and brings to clients who haven’t asked at engagement board, and in virtually all
the team dynamic their own some point if we could help • Prescribed channels of departments including
‘shade’ of the four primary build or improve ‘the team’. communication operations, HR, IT,
colours that determines To use another colour • A ‘culture’ – a way of marketing and legal.
their place in the reference – the grass is interacting among its Therefore, understanding
organisation, according to always ‘greener’ on the members people and where they sit
loss prevention training other side, the response to • Specified outputs and in the colour scope enables
experts. which should always be performance criteria for much better
Not dissimilar to a ‘mood ‘well yes, but your its members communication.
board’ on a paint pallet, the neighbour still has to mow • A way of differentiating So what are the colours
colours broadly show and look after it!’ its members from ‘non- and what do they mean?
personality type and A key problem here is team’ people (badges, Cool Blue people are largely
approach, and although that all of us have a slightly uniforms, location, titles) introverted and have a
each of us demonstrates different concept of what is desire to know and
aspects of the whole meant by ‘better team’. We You can equally apply the understand the world
spectrum in our day-to-day usually have an word ‘team’ to twelve around them. They prefer
work, the key to the unarticulated, purely people crewing a schooner written communication in
analysis is that put are subjective image or feeling in a force eight gale as to order to maintain clarity.
under pressure, we all of what a ‘better team’ will one hundred and twelve Fiery Red personalities are
revert or default to our be like, and particularly people manning a call- high energy and are action-
dominant personality what it will do for each of centre that sells double orientated and always in
colour. The phrase ‘showing us. In the quality drive of glazing. The two ‘teams’ motion. There style is
his or her true colours’ is a the 1980s, the Japanese will be significantly always to approach people
case in point. It is often team culture (the role different and require in a direct and authoritative
used to describe instances model for quality initiatives) dramatically different manner. Earth Greens focus
of change in a person’s was studied by many of the qualities. upon the values and depths
behaviour when put in a era’s quality gurus. A life of Communication is the one of a relationship and want
stressful situation. In day-to- service dedicated to the common “binding force” to others to be able to rely on
day dealings, everything is company, fierce loyalty, a all teams and it must be the them. They prefer
fine, but then there is a subsidised company flat, “right” communication democratic relations that
deadline or a crisis that compulsory company social delivered in the “right” way value the individual
requires priority attention events – and exuberant at the “right” time. What is whereas Sunshine Yellows
and the true colour comes singing of the company ‘right’ communication will are strong, extroverts who
12 • RETAIL FRAUD
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