PMersuasianaging Don & Iifficulnfluet Snitce Skiuationlsls, People &
Assertiveness Skills
£ 395
suitable for
Individuals – Learn to deal with difficult people who are affecting your life

Employees – Avoid stress, prevent problems & improve relationships

SSal Sales Executives – Handle problems & customer relationships effectively

Managers & Business Owners – Avoid team disruption & take control


benefits
This course will provide attendees with the skills, techniques and knowledge to
effectively manage difficult people and situations. They will also learn to take control
and avoid conflict or disruption.

All attendees will benefit from our tele-conference support service and message board
to gain continued support through the sharing of best practice and ideas with the
course trainer and other attendees from our Communication & Influence courses.

key learnings
 Understand the impact difficult people have on you
 Learn how to communicate & work well with authority
 Dealing with and creating change & the reasons why people resist
 Learn to get your point over effectively so your thoughts are considered
 Develop techniques to prevent problems
 Understand how to deal with problems & problem people
 Gain skills to be assertive without being aggressive
 Learn how to say no nicely & still maintain rapport
 Develop the 5 step process to dealing with difficult people & situations
 Understand the different behavioural styles & how to deal with them
 Manage conflict & handle objections
 Learn to effectively manage pressure & stress


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