Terms & Ordering Information
www.chemetrics.com | 1-800-356-3072
To Place
Write: CHEMetrics, Inc.
an Order
4295 Catlett Road
Calverton, VA 20138
Call: 1-800-356-3072
1-540-788-9026
Fax: 1-540-788-4856
E-Mail: orders
@
chemetrics.com
Web:
www.chemetrics.com
E-Mail
TECHNICAL SUPPORT:
technical@chemetrics.com
MARKETING & SALES:
marketing@chemetrics.com
ORDERING:
orders@chemetrics.com Prompt Order Processing
CUSTOM PRODUCTS:
tneale@chemetrics.com
orders@chemetrics.com
Hours 8:00 AM to 4:30 PM Eastern Time, Monday through Friday, except holidays.
Terms
Net 30 days from date of shipment, with approved credit. Ex Works Calverton, VA.
VISA, MasterCard, and American Express accepted.
Quantity Quantity discounts off list price are as follows for identical items: On Time Shipping
Discounts
Test Kits, Refills, and Components Instruments
Quantity Discount Quantity Discount
50-99 10% 5-9 5%
100-199 15% 10-19 10%
200 or more 20% 20 or more 15%
Substantially higher discounts are available for large quantity orders.
Contact the Marketing Department for details.
Shipping In the absence of instructions from the customer, merchandise will be shipped via
UPS whenever possible. Freight cost plus $4.00 handling will be added to the invoice.
Claims for transportation damage must be submitted to the common carrier.
Technical Services
technical@chemetrics.com
Returns of CHEMetrics generally accepts returns of resellable merchandise for credit, when such
Merchandise
merchandise is returned within 60 days.
Customers who wish to return merchandise should call CHEMetrics in advance to
obtain authorization. Restocking fees of 20% may be imposed except on instruments
returned within 30 days of purchase. Additional fees may be imposed for special han-
dling.
Warranty CHEMetrics generally warrants its products to be free from defects in materials and
workmanship for two years from manufacture, except as follows. Those reagent
products that we identify as having shelf-lives shorter than two years are warranted
through the expiration dates printed on the merchandise. Instrument products, other
than their expendable components, are warranted for one year from receipt by the
customer. This warranty does not apply to merchandise improperly stored or handled
by a party other than CHEMetrics. Our V-2000 Photometer offers a two year warranty.
THIS WARRANTY SHALL BE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
CHEMetrics, Inc. will repair, replace or refund the purchase price for products it manufactures
which are defective. This is the exclusive remedy for damages of any nature, including incidental
Custom Products
and consequential, resulting from such products.
tneale@chemetrics.com
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