There is one other element, though, that is I really like.
probably more important than any of these
traits: communication is the biggest cause I would say that the biggest issues are
of failure in change, so you must want to practically always technical, and there’s no
work with, and talk to, people. sign of that changing.
The most fascinating changes to manage are
CJ: Do you think that the business cultural: never underestimate the difficulty
environment is becoming more of implementing something as simple as a
complex and how is that affecting the change of dress code in a business!
role of the change professional?
JH: There’s no doubt that business, and CJ: What are your thoughts on the
businesses, are becoming more complex. business change market and how do
Globalisation is one of the biggest you see it developing?
challenges that those of us in the change
field have to grapple with. The biggest JH: The change market is very strong at the
organisations are trying to implement moment, with lots of vacancies around. One
common operating models across the world. change that is on the horizon is the old
The problem is that if you believe that change favourite of how to organise the change
is about people, are these companies resources in a company. For some years now,
assuming that they will find a homogenous the top 250 companies have been putting
workforce across all of these countries? in place centralised change functions. There
There’s more work to be done, I think. appears to be a move back to having
operational areas take responsibility for
CJ: What has been your biggest delivering their own change, but without the
programme to date? centralised functions being disbanded. It will
be interesting to see how this model
JH: I don’t know about the biggest individual develops.
programme, but the stiffest challenges and
most enjoyable projects have been in
business development. Setting up a joint Talking of organisational change, I’ve
venture is a pretty major undertaking, but often wondered why it is that company
it has lots of the people-related facets that restructures aren’t run by change
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