How Executive Coaching
to occur in any organisation, each people resist; it’s the losses and endings
individual must think, feel or do that they experience. It does little good
Can Help Resistance to Change
something different. Even in large to talk about how healthy the outcome
organisations, which depend on of the change will be. Firstly you have to
thousands of employees understanding deal directly with the losses and endings.
company strategies well enough to
translate them into appropriate actions, But how is the
leaders must win their followers one by question
one. answered?
• Identify who
Managing change means creating is losing what and
conversations between the people why.
leading the change effort and those who • Accept the
are expected to implement the new reality and importance of the subjective
strategies. It means managing the losses - don’t be surprised at
organisational context in which change overreaction.
can occur, as well as managing the • Expect and accept the signs of
emotional and intellectual connections “grieving” - acknowledge the losses
that are essential for transformation. openly and sympathetically.
• Give people information again and
It is important to recognise that all again - define what’s over and what isn’t.
change involves letting go of something. • Mark the endings - treat the past
Even good changes such as promotions with respect.
and expansions involve losses and • Provide plenty of forums for
endings. Before you can begin something discussion about both positive and
new, you have to end what used to be. In negative changes.
order to learn a new way of doing things, • Provide coaching services, preferably
you have to unlearn the old way. All from outside sources.
beginnings depend on endings. Change
and endings go together; you can’t have Change is fundamentally about feelings
one without the other. and perspectives, and companies that
want their employees to contribute with
The problem is – nobody likes endings. their heads and hearts have to accept
It isn’t necessarily the change that that emotions are essential to the new
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