but actually my career became a succession service, logistics, business processes are
of change projects; I’d become a change examples). So many of these elements are
professional, by accident, at a time when the common across industries and businesses:
role didn’t really exist. Good change is often about simple lift and
I have to say that change is the most drop
interesting career you can have. • Know the people who will be delivering
change and the people who will be affected
by change. This is where you will succeed or
CJ: Who or what has been the big driv- fail
ing force behind your career? • Grow a thick skin: unlike many other
jobs, change is not something you can take
JH: The main driving force in my career, and I personally. Business priorities can change in
think this is true of anybody who makes a a moment, and change managers need to
success of change, has been me! It’s the be able to react and adapt quickly: you can’t
ability to keep getting up in the morning, worry about what everyone else is think-
believing you are doing the right thing. Change ing.
is an exhausting job, dealing with the issues
and obstacles, the unexpected and the
unwanted. One shouldn’t underestimate the CJ: What does it take to be a top
effort involved in chipping away at other business change director?
people’s empires within an organisation.
JH: Patience, drive, and desire are the words
The reason why we don’t all give up after a that spring to mind, not that it is ever easy
short while is that it is also immensely to keep all three to the fore at the same
rewarding. time. A change director’s job is similar to
the Chief Whip: cajoling, persuading and
convincing one’s peers to do the right
CJ: What advice would you give to thing.
someone wanting to start a career in
change? I would also highlight the need to take a
helicopter view of all the change under one’s
JH: There are three things I would say: control and home in on those areas that
• Educate yourself about the elements need some detailed attention.
that make up an industry sector (customer
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