7. Insurance


All guests are required to have valid travel insurance in place for their holiday. You can either take out the exclusive travel insurance available to Cunard (see page 215 for details) or make your own arrangements. Whichever insurance you take out you will need to provide us with the following details: the name of your insurance provider and the policy number, the name of the Emergency Assistance Company nominated in the policy and its emergency telephone number.


You can provide this to us at the time of booking if known, or later by any of the following methods – by a telephone call to our Reservations Centre, online with our handy Voyage-Personaliser or on the Guest Registration Form that we will send you approximately 90 days before departure.


8. Mobility


If you are planning to bring a wheelchair or any other specialist equipment onboard with you, or if you have any personal requirements, it is essential that you let us know at the time of booking. Please see page 210 for more information.


9. Special Occasions


For Wedding Anniversary, Honeymoon and Renewal of Vows benefits, see page 22.


10. Land programmes, flight upgrades and hotel options For details of hotel options and land programmes please refer to: Queen Victoria and the Mediterranean


Queen Victoria and North America Queen Mary 2 Transatlantic Crossings World Voyages


pages 182-183 page 184-185 pages 142-161 pages 186-189


For flight upgrade fares and information, see page 191, and for Southampton pre- and post-voyage hotels, see page 180. Please make sure you know your arrival date at the hotel, the number of nights you want to stay, and your chosen class of service.


About your deposit Once you’re happy with your accommodation and fare, we’ll give you a booking reference number. We then ask you to pay a deposit of 10% per person. For bookings made within 56 days of departure or 90 days of departure for 2012 World Voyages we will ask you to pay the full fare amount.


After you book Cunard Line must receive the balance of your fare no later than 90 days before departure for 2012 World Voyages and 56 days before departure for other voyages. If it is not received by Cunard Line by the due date we reserve the right to end the contract between us and re-sell the accommodation held for you, which will also result in the forfeiture of your deposit. Your final balance can be taken from the credit or debit card used to pay your deposit. If you would prefer to pay by cheque please send it to: Accounts Receivables, Cunard Line, Carnival House, 100 Harbour Parade, Southampton, SO15 1ST.


Here’s what happens after you’ve made your reservation:


• We’ll send you a confirmation detailing the amount received, the balance outstanding and the due date for payment in full.


• About 50 days before you sail, we’ll send your pre voyage documents telling you all you need to know about your holiday.


• All guests are required to supply Cunard with mandatory information required by immigration authorities and final documents cannot be released until this information has been received. Please complete these details, at your earliest convenience, online by visiting www.cunard.com and select voyage personaliser, enter your booking preference and your full name. If you are unable to access the internet please either contact your travel agent or Cunard for assistance.


• Around 35 days prior to your departure date tickets for your voyage will be available. Further details will be enclosed in the pre voyage documents.


ABTA


Cunard Line is a member of ABTA with membership number V8764. As such we are fully bonded according to ABTA’s rules and abide by ABTA’s Code of Conduct. In order to ensure that the monies you pay for your holidays are protected, we will issue a confirmation invoice showing the details of the services that you have booked including the price and the amount of money paid by you. You should check these details carefully and contact your travel agent or us immediately if there are any discrepancies. Please go to www.abta.com for a copy of the Guide to ABTA’s Scheme of Financial Protection.


Your Financial Protection The fly-voyages in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 6294. ATOL protection does not apply to all voyages shown in this brochure. All non-fly voyages sold in the UK are protected by ABTA. Please see our Booking Conditions for more information, and if in doubt ask us to confirm what protection may apply to your booking.


Data Protection Cunard Line is a trading name of Carnival plc. Personal information you provide to us in connection with your booking will be processed by Carnival plc in accordance with our Data Protection Policy set out in the Booking Conditions and for marketing purposes as set out below.


Carnival plc and other Carnival group companies (including those in the US) may wish to contact you with information and offers from Cunard Line and other Carnival group cruise brands or for market research purposes.


If you prefer not to be contacted please contact us at: Customer Data Department, Cunard Line, Carnival House, 100 Harbour Parade, Southampton, SO15 1ST


To book and for current fares, visit www.cunard.com, call 0845 071 0300or contact your travel agent


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