Please note for 2012 World Voyages you will be required to settle your account at the end of each sector. These dates will be advised when you are on board. We would recommend that you ensure your card provider is aware that you are travelling.


What about beauty treatments and hairdressing? To make sure you feel tip-top at all times, our ships have salons where you can have your hair done for that special occasion. You can also enjoy a wide range of beauty treatments, including manicures and pedicures, at the Canyon Ranch SpaClub®


on Queen Mary 2 and at


the Cunard Royal Spa and Fitness Centres on Queen Elizabeth and Queen Victoria. Tariffs for all these services can be found on board. It is advisable to book any treatments you would like in advance. To book, please call Reservations call collect/reverse charges at least 7 days in advance on 001 702 414 6279, or email qmhspa2@cunard.co.uk. For further details please visit www.cunard.com.


What facilities for children are there on board? On all ships, we offer a children’s programme exclusively for young guests aged 1-17. Parents may drop off their children in our fun and exciting centres to be cared for by qualified nannies and youth counsellors. Parents may also accompany their children and participate in the activities.


The Programme is operated on a complimentary basis and is available for guests’ convenience from 9:00am – midnight on all ships. Parents may drop off their children at any time during the hours of operation. We do not offer private, in-stateroom baby-sitting.


We have certified nannies to change nappies, bottle feed, and entertain our youngest guests. We have cots on board to ensure the comfort and safety of babies and infants (minimum age 1 to participate).


We offer exciting age-appropriate activities, including arts and crafts, board games, sports, movies, video games, discos and parties. The Zone and Playzone are open daily from 09:00 till midnight closing for lunch between 12:00 and 14:00. There are no feeding facilities in The Zone or Playzone so subsequently parents will have to make their own arrangements to cater for their children.


Is there enough to do during days at sea? Yes, plenty! You’ll be amazed by just how much there is to do. From deck sports, friendly quizzes and dance classes to fascinating talks and terrific movies, there’s so much to choose from. So why not try your hand at a game of shuffleboard on deck? Your ship’s Daily Programme (delivered to your stateroom each evening) has full details of all the activities, events and entertainment happening each day. For more details see:


Queen Elizabeth Queen Victoria Queen Mary 2


pages 29-33 pages 68-69


pages 100-101


What if I feel seasick? Don’t worry – your ship’s doctor is always on hand with a remedy. Seasickness is best countered nowadays with an injection or tablets, which should soon have you feeling shipshape again and settle you for the duration of your stay on board.


How will I know which shore excursions are available? Around 50 days before you sail, you will receive your pre voyage documents detailing how to find the shore excursions available to you and how to book. These can be requested in advance through our Reservations Department or through your Voyage Personaliser online at www.cunard.com, and will be charged to your shipboard account. Whilst on board, our port-of-call talks will help you get the most out of our shore excursions.


BEFOREYOUSAIL


Do I need a passport, visa or vaccinations? All travellers must have a valid passport, and some itineraries require you to obtain a visa before departure. As far as vaccinations are concerned, this depends on where you are travelling to. Full details of these requirements are on pages 212-214.


Do I need insurance? Yes. Cunard requires all guests to be covered by Travel Insurance. If you would like to take advantage of the policy detailed on page 215, please call the Travel Insurance Booking Line on 0845 230 7136. If you already have travel insurance, please advise your Cruise Consultant at the time of booking.


If I am sailing from Southampton, how long before sailing do I


have to check in? To ensure a relaxed and organised start to your voyage we operate a staggered check in schedule. The exact time of your embarkation will be advised approximately 50 days prior to departure in your pre voyage documentation.


Cunard Grills guests and Cunard Diamond and Platinum World Club members will also receive priority check-in and embarkation.


What happens to my luggage in Southampton? When you arrive at the terminal, your luggage will be collected by a porter, screened by security and delivered directly to your stateroom for your convenience.


What happens to my luggage at international airports? When you arrive at the international airport on the day of embarkation, you will be met by a Cunard representative who will arrange for your luggage to be taken to the ship and placed in your stateroom.


Can I send my luggage in advance?* Yes you can. No more lifting suitcases, luggage check-ins, or the hassle of baggage claims and customs clearance. With just one call, Cunard’s exclusive White Star Luggage Service can handle the rest. We’ll pick your luggage up at home and have it waiting for you in your stateroom. And we’ll ship it right to your front door at the end of your voyage.


You can even add it to your pre- or post-voyage extension for hands free travel! For more information; Call 0800 051 6414 (between 2-9pm). Alternatively e-mail: whitestarluggage@cunard.com.


*not available in all ports of call


What about flight details? We may not know exact details of your flights at the time of going to press or at the time of booking. However, your flights will be on scheduled flights or recognised charter airlines (operated under Cunard’s CAA ATOL Licence number 6294). Please see pages 218-219 for details. About 60 days before departure, we will send you an information pack including your flight details.


When will I receive my tickets and itinerary information? Approximately 35 days prior to your departure date tickets for your voyage will be available. Further details will be enclosed in the pre voyage documents.


However, about 50 days before you sail, we’ll send your pre voyage documents telling you all you need to know about your holiday.


To book and for current fares, visit www.cunard.com, call 0845 071 0300or contact your travel agent 209


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