Hotel and Dining Charges During your voyage, you will experience excellent service from members of our crew in a variety of locations. In addition, many more crew behind the scenes support those who serve you directly. For your convenience, a Hotel and Dining charge will be automatically added to your shipboard account on a daily basis. For details of Hotel and Dining charges see page 208.


Bar, Wine and Salon Services A 15% charge is automatically added to your on-board account. This is shared amongst the beverage staff. Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.


Spanish Tax


Following changes in European VAT Regulations, Spanish IVA (VAT) at a rate of 8% is payable on all bar charges, select dining cover charges and room service charges whilst our ships are located in Spanish territorial waters, (i.e. during the times when we are entering and exiting Spanish ports as well as the time we are alongside in Spanish ports). Prices displayed in our bars, restaurants and room service menus are exclusive of this tax and therefore an additional 8% will be added to all bar charges, select dining cover charges and room service charges whilst our ships are in Spanish territorial waters. The Spanish IVA (VAT) element will be itemised separately on your receipt.


Pre-voyage Hotel For air/sea holidays Cunard will fly you to join your ship on the day of embarkation. However, where the included flight timings necessitate a pre-voyage overnight stay, Cunard has included in your voyage fare a deluxe hotel room at the international port of embarkation for the night prior to your voyage. This programme does not apply to any Queen Mary 2 Transatlantic Crossings.


Hotels Hotel space may be limited during certain major events or holidays and therefore it is recommended that you book early. Rates are subject to change and do not include early check-in. To guarantee this, it is advisable to purchase an additional night prior to arrival. Cunard reserves the right to substitute or add hotels of similar quality when necessary. Hotel options carry the same cancellation terms as a voyage, details of which can be found on page 223.


Voyage-only Allowance Guests who wish to book their air and land arrangements independently should contact our Reservations Department on 0845 071 0300 to request a voyage-only allowance.


International Flight Arrangements Where embarkation/disembarkation is at an overseas port, Cunard has in most cases included flights to and from London in your fare. Where the sailing time permits and subject to availability, your flights will be arranged for the day of embarkation/disembarkation. Please note that flights back to the UK from the Americas are normally overnight. Flights are not necessarily direct or non-stop. Should you wish to extend your stay, our Air Department will endeavour to accommodate your personal flight preferences (subject to availability, an extra charge may apply). Transfers and overnight stays at the overseas port of embarkation/ disembarkation will not be included in this case. Please note that if amendments (including upgrades) are


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made after airline tickets have been issued, the airline will levy a minimum charge of £100 per person for any changes. Please call either your travel agent with whom you made your booking, or for guests who have booked direct, call our Air Department on 0845 356 0005 to confirm the changes. In addition an administration charge of up to £50 per booking will apply.


Transatlantic Flight Information One way Transatlantic Crossings are inclusive of an economy class transatlantic flight between New York and London Heathrow or selected regional airports. Please note if you choose to deviate from New York to another U.S. gateway a deviation fee will apply – please call our Air Department on 0845 356 0005 for details. We offer flight upgrades to World Traveller Plus and Club World (or equivalent) with British Airways and other airlines. Please note Cunard savings do not apply to our upgrade supplements. All flights are subject to availability and all travel must be completed by 31 January 2012 for guests sailing on a Transatlantic Crossing in 2011.


All Flights – Please note: a) Airlines reserve the right to refuse travel on medical grounds. You must notify us of any medical conditions or other requirements for airport assistance (only available after check-in) or special arrangements on your flight. You may be required to provide additional information to the airline in order that they can assess your fitness to fly. Please note that several airlines are unable to carry guests who require oxygen during part or all of the flight. Advance arrangements can be made at an additional cost.


b) If you have any dietary requirements including meal requests, please advise us at the time of booking or at least seven days prior to travel. We are unable to guarantee that all requests can be met.


FOR BOOKING CONDITIONS, INFORMATION AND INSURANCE SEE PAGES 215-227


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