Booking Conditions
These are the terms and conditions which will apply to your holiday. Please read them carefully as you will be bound by them.
DEFINITIONS 1. In these Conditions and unless the context requires otherwise: “the Contract” means the contract made between P&O Cruises and the Passenger relating to the Package; “Cruise” means the cruise on board the ship as described in the relevant P&O Cruises brochure or other documentation published by or on behalf of P&O Cruises,; “force majeure” means unusual and unforeseeable circumstances beyond the control of P&O Cruises that P&O Cruises cannot, even with the exercise of reasonable skill and care, provide the Package, or part thereof, including any part of the itinerary, and includes (without limitation) technical problems, war or threat of war, terrorist activity or the threat of terrorist activity, riots, civil commotion, disaster, Act of God, natural and nuclear disaster, fire, closure of ports, strikes or other industrial action, medical problems on board the ship or at intended ports, including, in each case, incidents of infectious or other diseases or illnesses, lawful deviation at sea in response to a distress call or other emergency and adverse weather conditions; “itinerary” means the proposed itinerary as described in the relevant P&O Cruises brochure or other documentation published by or on behalf of P&O Cruises; “Package” means the Cruise and any flights to and from the UK and any pre-cruise and/or post-cruise package which is sold at the same time as the Cruise, but not shore excursions or shuttle services; “the Passenger” means each and every person named in the booking and/or a P&O Cruises ticket; “P&O Cruises” means Carnival plc trading as P&O Cruises; “the price” means the price for the Package as detailed in the confirmation invoice issued by P&O Cruises (excluding shore excursions and any additional charges shown as such in the relevant P&O Cruises brochure or otherwise advertised) and payable by the Passenger under the Contract; “shore excursion” means any excursion offered for sale by P&O Cruises for which a separate charge is payable at the time outside the price whether reserved in the UK prior to the commencement of the Package or purchased on board the ship; “shuttle service” means any transportation service (ferry, bus, coach or minibus) provided by a third party which may (without guarantee) be available to P&O Cruises’ passengers in certain ports; “a significant alteration” means major changes to your cruise; “Supplier(s)” means any company or individual which provides any service forming part of the Package.
THE CONTRACT 2. The Contract shall be between P&O Cruises and the Passenger on the basis of these Conditions and the information contained in the brochure, and shall be governed by English law and the non-exclusive jurisdiction of the English courts. 3. By making a booking, the Passenger confirms that all persons named in the booking including minors and persons under disability (and their personal representatives) have agreed to be bound by these Conditions and all other terms of the Contract, and that he/she has their authority to do so on their behalf. 4. All Packages are subject to availability at the time of booking. No Contract shall be made until the deposit (or, where appropriate, the full price) has been paid, whether or not a booking confirmation has been issued, but all money paid to a travel agent shall be treated as having been paid to P&O Cruises. Failure to pay the balance by the due date shall entitle P&O Cruises to cancel the booking and retain the deposit by way of a cancellation charge. Failure to pay any other amount by the due date shall entitle P&O Cruises to cancel the booking and to retain an amount by way of a cancellation charge as set out in clause 38. 5. A Passenger shall not have the right to exclusive occupancy of a stateroom with two or more berths unless the single person supplement is paid. If a cancellation results in a Passenger becoming the sole occupant of a stateroom with two or more berths, he/she shall be liable to pay the single person supplement. If a cancellation reduces the number of Passengers originally booked in a stateroom together, the remaining Passengers shall each be liable to pay any increase in the price arising as the result of such reduction. In the event that all Passengers who are booked in a stateroom permanently disembark the ship before the end of the Cruise, then the stateroom will revert to P&O Cruises’ inventory. 6. For Packages including any flights to or from the UK (and if not already confirmed at the time of booking), P&O Cruises will issue an ATOL confirmation invoice giving the details of the flight arrangements (including UK and destination airports) within a reasonable time after such arrangements are known. 7. Shore excursions are available for separate purchase on board and are arranged by P&O Cruises with local operators. They do not form part of the Contract and are not performed by P&O Cruises. 8. A booking may only be made by a person aged 18 or over. All Passengers who, at the time of departure, will be under 18 years old must be accompanied by a Passenger aged 21 or over who will at all times during the Package be responsible for their
64 WWW.POCRUISES.CO.UK
welfare, conduct and behaviour. Passengers under 16 years old are not permitted to disembark the ship in any port without a Passenger who is accompanying them on the Package in accordance with this clause. 9. Children aged 6 months or less at the commencement of the Package will be refused permission to board the ship and P&O Cruises shall have no liability whatsoever for any consequences of such refusal. Certain Packages also have prohibitions on children aged 12 months or less. Passengers should check with P&O Cruises before booking. 10. Passengers are responsible for ensuring that they arrive in plenty of time for check in for flights to/from the ship including any interconnecting flights. Passengers are responsible for checking with regard to any delay/cancellation of flights. Passengers must ensure that they have a valid passport and any other necessary travel documents (such as visas) for their Package and should read the relevant section P&O Cruises’ brochure before booking. 11. P&O Cruises may incur a fine if the Passenger fails to comply with all relevant visa or documentation requirements for their Package. P&O Cruises reserves the right to re-charge any such fines to the Passenger.
AMENDMENTS TO THE CONTRACT 12. In clauses 12 and 13, “another person” means another person who satisfies all conditions applicable to the Package. A Package may be transferred to another person provided that the Passenger consults with P&O Cruises prior to purporting to transfer the Package (so that, for example, P&O Cruises may require the Package is transferred to someone on its wait list) and P&O Cruises receives the transfer request more than 56 days before the scheduled departure date (more than 90 days in the case of a world cruise). Between 56 (90 in the case of a world cruise) and 14 days (inclusive) before the scheduled departure date and subject to the conditions above, P&O Cruises will normally agree to such a transfer only where the original Passenger will be prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service) and P&O Cruises may require satisfactory evidence before agreeing to the transfer. All transfers of a Package to another person at any time up to 14 days or more before the scheduled departure date will be subject to an administration charge of £20. 13. Any request for a transfer of a Package to another person which is received by P&O Cruises 13 days or less before the scheduled departure date shall be treated as a cancellation by the Passenger of the Contract and a cancellation charge under clause 38 shall become payable. 14. Any transfer of a Package including any flights will also be subject to any charges imposed by the airline. Passengers should note that airlines may not allow transfers on scheduled flights and that a flight booking may have to be cancelled and rebooked, in which event the re-booking will always be subject to flight availability and to payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. 15. If a Passenger wishes to transfer to another Package, this will generally be treated as a cancellation under clause 38. P&O Cruises, at its discretion, may allow the transfer without treating it as a cancellation if the P&O Cruises holiday to which the transfer is to be made departs within 12 months (within 6 months in the case of transfer from a world cruise) of the original and is for a higher price. Agreement to transfer a Package would also be conditional upon such a request being made more than 56 days before the original scheduled departure date (more than 90 days in the case of a world cruise); there being availability; and to payment of both an administration charge of £100 and any expenses (such as airline and/or hotel charges) incurred by P&O Cruises as a result. Such a transfer would only be allowed on one occasion. The criteria for allowing transfers may be changed by P&O Cruises at any time without notice. 16. All such transfers to another Package will be treated as a new booking. Any discount or promotion applicable to the original booking may not apply to the new booking, in which case the Passenger shall be required to pay any difference in price. 17. After a Package has been booked, P&O Cruises will try to accommodate any request for a change (such as a change of stateroom), but such changes are always at P&O Cruises’ discretion and are subject to an administration charge of £20.
FITNESS TO TRAVEL 18. The Passenger making the booking represents that all Passengers in the booking are fit to travel. 19. At the time of booking every Passenger is obliged to inform P&O Cruises of any illnesses or physical or mental incapacities which may require special care or assistance. No booking can be accepted for Passengers whose physical or mental conditions would render their participation in the Package impossible or dangerous for the individual concerned or for others, or which require methods of care or assistance that are impossible or impracticable to provide on board the ship. 20. P&O Cruises reserves the right to require any Passenger to produce medical evidence of fitness to travel on the Package. 21. Passengers who may require special treatment or assistance
(including Passengers who use wheelchairs) must advise P&O Cruises in writing before a booking is made. Passengers who use wheelchairs must furnish their own standard size wheelchairs and must be accompanied by a travelling companion fit and able to assist them. Ships’ wheelchairs are available for emergency use only. Further information is contained in the brochure. P&O Cruises reserves the right to refuse passage to any Passenger who has failed to notify P&O Cruises of the need for assistance. 22. P&O Cruises and/or the relevant port authorities shall be entitled to administer a Public Health Questionnaire at any time. All Passengers agree to complete the pre-boarding questionnaire and to supply accurate information regarding any symptoms of illness including but not limited to gastro-intestinal illness.
In the
interests of health and safety P&O Cruises may deny boarding to any Passenger who has symptoms of any viral or bacterial illness including but not limited to Norovirus. Refusal by a Passenger to complete the relevant pre-boarding questionnaire may in itself result in denied boarding. All cases of denied boarding will be treated as a cancellation attracting 100% cancellation charges in accordance with clause 38. 23. In the event that any viral and/or bacterial illness is diagnosed whilst a Passenger is on board that Passenger may be required to remain in his or her stateroom for reasons of health and safety.
In the event that any Passenger refuses to remain in their
stateroom during the period recommended by the ship’s doctor then that Passenger may for reasons of health and safety be disembarked by P&O Cruises without any further liability. 24. P&O Cruises may refuse passage to any Passenger who it considers is unfit for travel or whose condition may constitute a danger to themselves or to others, on board the ship or otherwise. See also clauses 25 to 31.
PREGNANCY 25. P&O Cruises recommends that women who are less than 12 weeks pregnant should seek medical advice prior to travel. 26. P&O Cruises does not have on board its ships adequate medical facilities for childbirth. Accordingly for reasons of health and safety P&O cruises regrets that it cannot carry Passengers who will have entered their 24th week of pregnancy or beyond at any point during their Package. All pregnant women are required to produce a doctor’s or midwife’s letter stating that mother and baby are in good health, fit to travel taking into account the proposed itinerary and that the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD) calculated from both the last menstrual period (LMP) and ultrasound (if performed). P&O Cruises cannot accept a booking or subsequently carry a Passenger unless they comply with the requirements of this clause. In the case of a booking by or on behalf of a pregnant Passenger made before it could reasonably have been known that the Passenger would not be able to join the Package by reason of the Passenger entering their 24th week of pregnancy or beyond at any point in their Package, P&O Cruises will refund in full the price paid by or on behalf of that Passenger and the price paid by any accompanying Passenger, provided that the pregnant Passenger notified P&O Cruises as soon as reasonably practicable upon becoming aware that she would not be able to join the Package, but shall otherwise have no liability whatsoever. P&O Cruises expressly reserves the right to refuse passage on board to any Passenger who appears to be in an advanced state of pregnancy and P&O Cruises shall have no liability whatsoever in respect of either such refusal and/or the carriage of any such Passenger. 27. Pregnant Passengers are referred to clauses 29 - 31 headed “Medical Treatment” for information regarding the medical facilities on board. 28. The ship’s doctor is not qualified to deliver babies or to offer pre or post natal treatment and no responsibility is accepted by P&O Cruises in respect of the inability to provide such services or equipment.
MEDICAL TREATMENT 29. The Passenger acknowledges that whilst there is a qualified doctor on board it is the Passenger’s obligation and responsibility to seek medical assistance if necessary during the Cruise. 30. The ship’s doctor is not a specialist and the ship’s medical centre is not required to be and is not equipped to the same standards as a land based hospital. The ship carries medical supplies and equipment in accordance with the requirements of its flag state. Neither P&O Cruises nor the ship’s doctor shall be liable to the Passenger as a result of any inability to treat any medical condition as a result. 31. In the event of illness or injury a Passenger may have to be landed ashore for medical treatment. No representations are made regarding the quality of medical treatment at any port of call or at the place at which the Passenger is landed. Medical facilities do vary from port to port and no representations or warranties are made in relation to the standard of medical treatment provided by the various hospitals and/or clinics.
INSURANCE 32. It is a condition of the Contract that every Passenger must have valid travel insurance (which must include cover for pre-existing medical conditions) in force for the entire duration of
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68