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How do I decide which stateroom to book?
It really depends on what kind of person you are. Night owls will find staterooms close to the
decks with the theatre and bars the most convenient. Conversely, if you are travelling with children or like to go to bed early then choose a stateroom away from this deck and perhaps one near The Reef children and teen area. Late sleepers would be better away from the gym and children’s clubs, which are usually lively in the mornings. If you can’t, or would prefer not to walk long distances, then it may be best to choose a stateroom that’s close to the lifts.
Ships are really quite stable even in inclement weather, but the lower decks at the centre of the ship are least affected by any movement. If you’re travelling with teenagers then you may prefer to travel in Aurora’s cabins with interconnecting doors or Azura and Ventura’s AE grade suites. These staterooms do get booked up quickly though so another alternative would be to book an outside stateroom for you and an inside cabin directly opposite for your children.
Q A
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Will I need travel insurance?
Yes, you will need travel insurance, whichever itinerary you wish to take. Remember to let your
insurance company know of any pre-existing medical conditions.
What are the children’s clubs like? Can children stay on board while parents go ashore?
The children’s club, ‘The Reef’ is an area of the ship dedicated to children and teenagers
with separate clubs for different age groups; 2-4s, 5-8s, 9-12s and 13-17s (out of peak season, the age groups change to 2-8s and 9-17s). The clubs are available to you and your family throughout your cruise, as long as you are on board. If you decide to go ashore and explore the day’s destination, then your children will need to go with you. Discover what family holidays with P&O Cruises are like by reading Dermot Murnaghan’s account in ‘Sailing with the family (you’ll find some useful family information on these pages too).
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How do I get to the ship?
If you choose one of the many cruises that sail roundtrip from Southampton then there are
several ways you can get to your ship. Coach travel is offered by a company called Eavesway Travel from various locations across the UK. Alternatively you could drive and use the car parking service offered by Cruise and Passenger Services. Southampton Central train station is close to the cruise terminals we use and Southampton Airport is just outside of town, but right next to the main train line and one stop away from Southampton Central train station.
Q A
How long are the ships in port?
The time our ships stay in port varies from port to port and cruise to cruise. The majority of calls
are for a full day which is usually between 7 hours and 10½ hours with the ship arriving between 7am and 10am and departing between 4pm and 6:30pm. This is timed for all the planned shore excursions to be able to operate, as well as to enable you time to explore the port on your own if you prefer. If you are concerned about getting back to the ship in time before it sails (we’ll always let you know what time you’ll need to be back on board) then we recommend booking an organised shore excursion, as the ship will not leave until all these have returned. For more details of the amount of time spent in port turn to the back of this brochure or visit
www.pocruises.co.uk
We also have an extensive frequently asked questions section on our website. Visit
www.pocruises.co.uk/faq to discover answers to any other questions you may have.
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What happens if I’m unwell?
At P&O Cruises we are prepared for every eventuality. Each ship has a Medical Centre
on board, supported by fully qualified doctors. We are proud to be able to say that all of our medical centres are the first and only facilities in the industry to be accredited by the prestigious United Kingdom Health Quality Services and certified to ISO9001:2000. If you happen to be taken ill whilst cruising with us and your condition were so serious that we needed to get you to shore, we will ensure that you are placed into the care of our port agents and a member of our team ashore will keep in contact with you and provide support if required.
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How do I pay for purchases on board?
Our ships all operate a cash free system on board with everything priced in Pounds Sterling.
When you check in you will be given a Cruise Card which works as your identification for getting on and off the ship as well as your charge card on board. When you order anything on board you will be asked for your Cruise Card which is used in a similar way as a credit card, you sign for all your purchases and will receive a bill at the end of your cruise. To make this process even more convenient, when you check in, we will ask you to register a credit card or Visa debit card and will automatically charge your account to this card at the end of your cruise, unless you wish to pay by other means. You can change your method of payment while you’re on board, but we still need you to register a credit card on embarkation.
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