Carnival plc and other Carnival group companies (including those in the US) may wish to contact you with information and offers from P&O Cruises and other Carnival group cruise brands or for market research purposes. If you prefer not to be contacted please contact us at: Customer Data Department, P&O Cruises, Carnival House, 100 Harbour Parade, Southampton SO15 1ST.


YOUR FINANCIAL PROTECTION The fly cruises in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 6294. ATOL protection does not apply to all cruises shown in this brochure. All non-fly cruises sold in the UK are protected by ABTA. Please see our Booking Conditions for more information, and if in doubt ask us to confirm what protection may apply to your booking.


ABTA MEMBERSHIP P&O Cruises is a member of ABTA with membership number V8764. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA Ltd, 30 Park Street, London SE1 9EQ or go to www.abta.com


PROTECTING THE ENVIRONMENT We take our environmental responsibilities very seriously and are committed to reducing our environmental impact. We are dedicated to preserving the marine environment in which we operate, and therefore believe it is our duty to introduce environmental practices which set a high standard of excellence and responsibility. To support our aim we have developed an environmental management system independently certified to ISO 14001, which is the most widely recognised global standard for improving environmental performance. We recognise that without appropriate treatment the waste generated on board our ships, together with the fuel and other products we use to transport, feed, entertain and take care of you could have an impact on the environment. Our waste treatment facilities ensure that all waste water is appropriately managed to minimise its impact upon the oceans. All general waste is treated on board to reduce its volume prior to landing ashore, and wherever possible general waste is recycled. We are reducing our air emissions through the implementation of fuel efficiency measures, including improved hull coatings, low energy lamps, increased recirculation of waste heat and improved efficiency in air conditioning, and we continue to explore new technologies. Through these measures and other initiatives P&O Cruises will ensure that we help preserve our environment for future generations.


GUARANTEES When you or your travel agent come to make a reservation you may be offered the guarantee of a stateroom type, rather than a specific stateroom number. This is because we know from past experience that a small number of passengers will be compelled to cancel their arrangements, thus leaving the accommodation vacant. Accepting a guarantee means that you have a firm booking and can go ahead with your holiday plans in the same way as if you had accepted a specific stateroom number at the outset. When we allocate a stateroom number you can rest assured you will be given a stateroom of the type you have booked, or, in some instances, of a higher rate, though it may be situated on a different deck to that shown on the deck plan for the grade guaranteed. The fare you have been quoted will, however, remain unchanged.


Single occupancy in shared staterooms We offer a number of staterooms for single occupancy at an additional supplement to the stateroom rate, as shown on pages 230-231. The following grades will be available for single occupancy: Arcadia DA - OE grades Adonia JA - OD grades Aurora IA - OD grades excluding KA and OA Azura JA - OG grades Oceana JA - OD grades Oriana KB - OD grades Ventura JA - OG grades On all ships other grades may also be sold for single occupancy but at the full fare i.e. twice the fare for the type concerned. The supplement should be added after the saving has been deducted. You should also note that only a limited number of rooms will be available for single occupancy. Once this number has been reached, a limited amount of single occupancy rooms may still be available at a higher fare.


STATEROOM CHANGES Just occasionally it may be necessary for us to change the stateroom that you have booked. Should this situation occur, you can rest assured we will move you to a higher stateroom type at no extra charge. If you have chosen your booked stateroom for a particular reason – for example a wish to be in a specific position on the ship – and would not want to be considered for a stateroom move, please let us know at the time of booking. Please note that any stateroom moves will be given only at the choice and discretion of P&O Cruises. We will, of course, continue to consider separately any waitlist requests for upgrades for extra payment.


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