of your safety. We would advise you to contact us to discuss your requirements if you are considering travelling to these destinations


When the ship is anchored away from the quayside, indicated by the h symbol, and where conditions permit, passengers are taken ashore by the ship’s launches (or ‘tenders’). There is a possibility, in exceptional circumstances, that launches will also be used to get passengers ashore at ports featuring the t symbol. Every effort will be made to offer access ashore via the tenders but you must have some independent mobility in order to step into and out of the tenders. Please note that for health & safety reasons, the crew are unable to lift passengers. We will transfer wheelchairs into the tender or onto the quayside as appropriate, provided no individual part of the wheelchair weighs more than 23kgs when disassembled. You or your travelling companion will be responsible for assembling and disassembling your wheelchair, but the crew will endeavour to assist where practical and safe to do so.


Our shore excursion brochure descriptions offer practical advice based upon our operating experience. We would strongly advise you to read the excursion descriptions to make sure that your chosen excursion is suitable for your individual personal requirements. We use our best efforts to obtain appropriate transport although it is not always possible to secure fully accessible vehicles. Please note that taxis are usually available for hire close to the ship’s berth should passengers wish to travel independently.


HEALTH & SAFETY For your own safety and wellbeing, you must be fit and healthy to travel with us and to undertake all associated flights and tours. Naturally there is a well-equipped Medical Centre on every P&O Cruises ship, but our medical facilities aren’t designed for extensive or continuing treatment of pre-existing conditions. So if you have a medical condition that necessitates the use of oxygen, will be taking an oxygen concentrator or cylinders with you, will be bringing electrical medical equipment or medical sharps, or if you require peritoneal kidney dialysis, you must let us know when you make your booking. For the safety and comfort of all passengers we are unable to carry any passengers suffering from a contagious disease (for example measles, chickenpox etc.). Also passengers who normally require assistance in the activities of daily living are advised that they must be accompanied by a fit and able-bodied travelling companion. We regret that we cannot carry passengers who have entered their 24th week of pregnancy or beyond at any point in their cruise. All pregnant women are required to produce a doctor’s or midwife’s letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP)


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and ultrasound (if performed). In the unlikely event that you or your child requires emergency medical assistance, all our ships have well-equipped Medical Centres on board, supported by qualified doctors. All of our Medical Centres hold the distinction of being the first and only facilities in the industry to be accredited by the prestigious United Kingdom Health Quality Services and certified to ISO9001:2000. Children must be aged one year for Aurora cruises R102, R108, R113 & R118, Azura cruises A124/A and A206/A, Oceana cruise E201, Oriana Cruises X117 and Ventura cruises N127/A and N205A due to the remote itineraries and number of consecutive days at sea.


If your health condition as declared at the time of booking changes, you must inform P&O Cruises immediately. Please note that if, in our opinion, you have failed to inform us of any condition which we consider may be harmful either to yourself or any other passenger during the course of your holiday we shall refuse boarding. In addition, failure to disclose any of the specified medical conditions may result in your insurance being invalidated.


Smoking on board – For the safety, comfort and enjoyment of all of our passengers, and in view of the UK legislation banning smoking in public spaces, we have reviewed and amended our policy on smoking on board our ships.


For all holidays featured in this brochure, smoking will be permitted on balconies and designated areas of the open deck, but is not permitted in staterooms or public rooms.


Alcohol on board – We have a policy on the responsible serving of alcohol and we reserve the right to confiscate alcohol at the gangway should the need arise. It is not our intention to invoke this policy as a matter of course and we will implement it only on occasions where we consider it is likely that the health, comfort, safety and enjoyment of passengers may otherwise be compromised. Passengers under the age of 18 will not be served alcoholic beverages on board and must not be in possession of alcohol. Passengers may be asked to verify their age. It is prohibited to attempt to purchase alcohol for those under 18 in the bars and shops on board. 16 and 17 year olds may be bought beer, cider or wine to drink with a meal in the restaurants when accompanied by an adult. Alcohol purchased ashore by those under 18 will be confiscated at the gangway.


Booking alterations If you wish to transfer to another cruise, this will generally be treated as a cancellation under clause 38 of the Booking Conditions. P&O Cruises, at its discretion, may allow the transfer without treating it as a cancellation if the P&O Cruises holiday to which the transfer is to be made departs within 12 months (within 6 months in the case of transfer from a world cruise) of the original and is for a higher


price. Agreement to transfer a cruise would also be conditional upon such a request being made more than 56 days before the original scheduled departure date; there being availability; and the payment of both an administration charge of £100 and any expenses (such as airline and/or hotel charges) incurred by P&O Cruises as a result. Such a transfer would only be allowed on one occasion. We reserve the right to change the criteria for allowing transfers at any time without notice.


CANCELLATIONS If you have to cancel your cruise for any reason and had made your cruise booking via a travel agent, then you must ask your agent to call or write to us immediately to confirm cancellation and return any deposit confirmations or tickets you have received. If you have booked your holiday direct with P&O Cruises then you will need to contact us direct. The cancellation charges which will then apply are shown in clause 38 of our Booking Conditions. Depending on the reason for cancellation, you may be able to recover the cancellation charges from your travel insurer.


DELAYS Delays to ships and flights, whilst very rare, do occasionally occur. In such situations P&O Cruises, in liaison with its supplier of services where appropriate, will use its best efforts to ensure the comfort of its passengers during the course of any such delay. Depending on the particular circumstances, refreshments, meals and accommodation may be provided as appropriate, subject always to the facilities and services locally available. P&O Cruises aim will always be to minimise the inconvenience of any delays.


BROCHURE INFORMATION The information in this brochure represents P&O Cruises plans and intentions at the time of going to press. Events subsequent to the printing of the brochure may cause us unavoidably to change our plans, which could affect the published itineraries, prices and port taxes. In the event of such changes or alterations, you will be told as soon as reasonably possible, but P&O Cruises give notice that all information in this brochure is subject to alteration with or without notice. Passengers are carried subject to the conditions of the carriers concerned. The photography used throughout this brochure depicts typical locations and scenes that may be viewed on a P&O Cruises holiday. Any imagery used may not be a specific representation of what can be seen on that cruise, but may simply reflect the ambience or theme of a location visited.


DATA PROTECTION P&O Cruises is a trading name of Carnival plc. Personal information you provide to us in connection with your booking will be processed by Carnival plc in accordance with our Data Protection Policy set out in the Booking Conditions and for marketing purposes as set out below.


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