238-241 CC3044 BC 19/3/09 11:09 Page 4
Contract in the event of a complaint by a Guest. The review of correspondence is undertaken by an different countries, including countries outside the
Contract will be regarded as having been performed if independent conciliator. Details of these schemes are European Economic Area (EEA) where controls on
local laws and regulations have been satisfied even if available on request. data protection may not be as strong as the legal
the laws of England and Wales have not been met requirements in this country. This may also apply to
unless the absence of a particular safety feature would
CONSUMER PROTECTION
any sensitive information that you give to us such as
lead a reasonable Guest not to enter into the Contract.
50. When a Guest buys an ATOL protected fly voyage from
details of any disabilities or dietary/religious
Cunard is not responsible for any improper or non-
Cunard in the UK they will receive a Confirmation requirements. If Cunard cannot pass your personal
performance which is wholly attributable to the fault
Invoice from Cunard (or via the authorised agent information on to the relevant suppliers, whether in
of the Guest; the unforeseeable or unavoidable act or through which they booked) confirming the Guest’s the EEA or not, Cunard cannot properly effect your
omission of a third party unconnected with the arrangements and protection under Cunard’s Air Travel booking. For the safety and security of the ship and its
provision of any services to be provided; unusual and Organiser’s Licence number 6294. In the unlikely passengers, Cunard may operate closed circuit
unforeseeable circumstances beyond the control of event of Cunard’s insolvency, the CAA will ensure that television (CCTV) in certain areas on board the ship
Cunard and/or the relevant Supplier the consequences Guests booked on fly voyages are not stranded abroad during your holiday. Please be aware, however, that
of which could not have been avoided even if all due and will arrange to refund any money the Guest has Cunard does not undertake to operate all cameras or
care had been exercised, including (but not limited to) paid to Cunard for an advance booking. For further monitor or record CCTV images at all times.
an event of force majeure; or any event which Cunard information, visit the ATOL website at
www.atol.org.uk.
53. The personal information you provide to Cunard, or
and/or the relevant Supplier could not even with all
51 Not all voyages offered and sold by Cunard will be which is obtained through your dealings with Cunard
due care have foreseen or forestalled.
protected by the ATOL scheme. All non-fly holidays or other Carnival group cruise brands, will also be used
46. All employees, agents, contractors and their sub- sold by Cunard in the UK are protected under the ABTA by Carnival plc and Carnival Corporation group
contractors (including Suppliers as defined in clause scheme of financial protection. In the unlikely event of companies or by processors on their behalf: to review
1), as well as all insurers of both Cunard and its Cunard’s insolvency, ABTA will ensure that Guests your dealings with Carnival plc and Carnival
Suppliers shall have the benefit of the same rights, booked on non-fly voyages are not stranded abroad Corporation brands including your purchasing and
defences, immunities and limitations available to and will arrange to refund any money paid to Cunard entertainment preferences; to review, develop and
Cunard under these Conditions, and it is agreed for this
for an advance booking. Voyages sold overseas may
improve the holidays and services Carnival offers; for
purpose that Cunard contracts with the Guest as agent
be covered by consumer protection schemes in place
market research purposes; and for statistical analysis.
or trustee for all such persons.
in the country of sale or by the protection scheme
This may involve transferring your personal
operated by ABTA, and Guests should contact Cunard
information to Carnival Corporation group companies
for confirmation of what protection may apply to ACTIONS, CLAIMS AND TIME LIMITS
in the US.
47. Any action by a Guest arising out of carriage by air or
their booking.
54. Cunard is a Carnival plc brand. Carnival plc and
sea must be commenced within the two year time limit
Carnival Corporation group companies (including
DATA PROTECTION
prescribed by the Warsaw Convention, the Montreal
those in the US) may wish to contact you by post, email
Convention or the Athens Convention as applicable.
52. In clauses 52 to 54, “you” means the Guest. In order
and/or telephone with information and offers from
to process your booking and to ensure that your travel
48. If a court or tribunal applies any law other than English Cunard and other Carnival group cruise brands (such
arrangements run smoothly and meet your
law, Cunard shall (in respect of all exclusions and as P&O Cruises, Princess Cruises, Seabourn Cruise
requirements, Cunard needs to use the personal
limitations of liability) be entitled to the maximum Line, Ocean Village, Holland America Line, Carnival
information you provide such as name, address, any
protection allowed by that law including statutory Cruise Lines and Costa Cruises). If you have booked
special needs, health, medical, mobility or dietary
protection of limitation as to the amount of and you would like to alter your marketing preferences
requirements, etc. Cunard may pass personal
damages recoverable. you can now do so via the Voyage Personaliser system
information on to other relevant suppliers of your
49. Some disputes involving claims to a limited amount travel arrangements such as travel agents, airlines,
on the Cunard website. Alternatively, you can write to
may, if the Guest so wishes, be referred to arbitration hotels, and transport companies. Your personal
us at Customer Data Department, Cunard, Carnival
under schemes devised by the Chartered Institute of information may also be provided to security and/or
House, 100 Harbour Parade, Southampton, SO14 1ST.
Arbitrators for the Passenger Shipping Association credit checking companies, credit and debit card
If you wish to obtain a copy of the personal
and ABTA. An application for arbitration must be made companies, government and enforcement agencies,
information held about you, please write to the above
within nine months of disembarkation from the ship. In public authorities such as customs and immigration if
address. Carnival plc may make a charge for supplying
addition, the Passenger Shipping Association offers a required by them, or as required by law. This may
this information as permitted by law.
low cost conciliation procedure where a non-binding involve sending your personal information between
To book and for current fares, visit
www.cunard.co.uk, call 0845 071 0300 or contact your travel agent 241
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