238-241 CC3044 BC 19/3/09 11:08 Page 1
BOOKING CONDITIONS
These are the terms and conditions which will apply to your by the due date shall entitle Cunard to cancel the 11. For fly voyages (and if not already confirmed at the
holiday. Please read them carefully as you will be bound booking and to retain an amount by way of a time of booking), Cunard will issue an ATOL
by them. cancellation charge as set out in clause 25. confirmation invoice giving the details of the flight
5. A booking may only be made by a person aged 18 or
arrangements (including UK and destination airports)
DEFINITIONS
over. All Guests who, at the time of departure, will be
within a reasonable time after such arrangements
1. In these Conditions and unless the context requires
under 18 years of age must be accompanied by a
are known.
otherwise: “the Contract” means the contract made
Guest aged 21 or over who will at all times during the 12. Shore excursions are available for separate purchase
between Cunard and the Guest relating to the holiday;
holiday be responsible for their welfare, conduct on board and are arranged by Cunard with local
“Cunard” means Carnival plc trading as Cunard Line;
and behaviour.
operators. They do not form part of the Contract.
“fare” means the fare for the holiday (excluding shore
6. Children aged 6 months or less at the commencement
Other excursions not arranged by Cunard may also be
excursions and any additional charges shown as such
of the holiday will be refused permission to board the
available for purchase at the hotel, but such excursions
in the relevant Cunard brochure or otherwise
ship and Cunard shall have no liability whatsoever for
similarly do not form part of the Contract and Cunard
advertised) applicable at the time of booking and
any consequences of such refusal. Certain holidays
has no responsibility for their proper performance.
payable by the Guest under the Contract; “force
also have prohibitions on children aged 12 months or
majeure” means unusual and unforeseeable
less, Guests should check with Cunard before booking.
AMENDMENTS TO THE CONTRACT
circumstances beyond the control of Cunard that
Cunard cannot, even with the exercise of reasonable
7. Cunard does not have on board its ships adequate
13. In clauses 13 and 14, “another person” means another
skill and care, provide the holiday, or part thereof,
medical facilities for childbirth. Accordingly Cunard
person who satisfies all conditions applicable to the
including any part of the itinerary, and includes
regrets that it cannot carry Guests who will have
holiday. A booking may be transferred to another
(without limitation) war or threat of war, terrorist
entered their 24th week of pregnancy or beyond at
person provided that the Guest consults with Cunard
activity or the threat of terrorist activity, riots, civil
any point in their voyage. All pregnant women are
prior to purporting to transfer the holiday (so that, for
commotion, disaster, Act of God, natural and nuclear
required to produce a doctor’s or midwife’s letter
example, Cunard may require the holiday is transferred
disaster, fire, closure of ports, strikes or other
stating that mother and baby are in good health, fit to
to someone on its wait list) and Cunard receives the
industrial action, medical problems on board the ship
travel and that the pregnancy is not high-risk. The
transfer request more than 56 days before the
or at intended ports, including in each case incidents of
letter must also include the estimated date of delivery
scheduled departure date. Between 56 and 14 days
infectious or other diseases or illnesses, lawful
(EDD) calculated from both the last menstrual period
(inclusive) before the scheduled departure date and
deviation at sea in response to a distress call or other
(LMP) and ultrasound (if performed). Cunard cannot
subject to the conditions above, Cunard will normally
emergency and adverse weather conditions;
accept a booking or subsequently carry a Guest unless
agree to such a transfer only where the original Guest
“Guest”
means each and every person named in the booking
they comply with the requirements of this clause. In
will be prevented from travelling by reason of an
and/or a Cunard ticket;
the case of a booking by or on behalf of a pregnant
unavoidable event (such as illness, death of a close
“holiday” means the voyage
holiday as described in the relevant Cunard brochure
Guest made before it could reasonably have been
relative or jury service) and Cunard may require
or other documentation published by or on behalf of
known that the Guest would not be able to take the satisfactory evidence before agreeing to the transfer.
Cunard including any flights to and from the UK and
holiday by reason of the Guest entering their 24th All transfers of a booking to another person at any
any pre-voyage and/or post-voyage package, but not
week of pregnancy or beyond at any point in their time up to 14 days or more before the scheduled
including shore excursions or shuttle services;
voyage, Cunard will refund in full the fare paid by or on departure date will be subject to an administration
behalf of that Guest and the fare paid by any charge of £20.
“itinerary” means the proposed itinerary as described
in the relevant Cunard brochure or other
accompanying Guest, provided that the pregnant
14. Any request for a transfer of a booking to another
documentation published by or on behalf of Cunard;
Guest notified Cunard as soon as reasonably
person which is received by Cunard 13 days or less
practicable upon becoming aware that they would not
“shore excursion” means any excursion offered for sale
before the scheduled departure date shall be treated
by Cunard in the “Voyage Information” guide
be able to join the voyage, but shall otherwise have no
as a cancellation by the Guest of the original booking
applicable to a holiday for which a separate charge is
liability whatsoever. Cunard expressly reserves the
and a cancellation charge under clause 25 shall
payable at the time outside the all-inclusive fare
right to refuse passage on board to any Guest who
become payable.
whether booked in the UK prior to the
appears to be in an advanced state of pregnancy and
commencement of the holiday or on board the ship;
Cunard shall have no liability whatsoever in respect
15. Any transfer of a fly voyage will also be subject to any
of either such refusal and/or the carriage of any
charges imposed by the airline. Guests should note
“shuttle service” means any transportation service
(ferry, bus, coach or minibus) provided by a third party
such Guest.
that airlines may not allow transfers on scheduled
which may (without guarantee) be available to Guests
flights and that a flight booking may have to be
8. Cunard reserves the right to require any Guest to
in certain ports;
cancelled and rebooked, in which event the re-
“a significant alteration” means major
produce medical evidence of fitness to travel on the
changes to your holiday;
booking will always be subject to flight availability and
"Supplier(s)" means any
holiday.
company or individual which provides any service
to payment of any charges imposed by the airline
9. Guests with physical or mental disabilities or other
forming part of the holiday.
which may, in some cases, be the full cost of the ticket.
conditions which may require special treatment or
16. If a Guest wishes to transfer to another holiday, this
assistance (including Guests who use wheelchairs) must
THE CONTRACT will generally be treated as a cancellation under clause
advise Cunard in writing before a booking is made.
2. The Contract shall be between Cunard and the Guest
25. Cunard, at its discretion, may allow the transfer
Guests who use wheelchairs must furnish their own
on the basis of these Conditions and the information
without treating it as a cancellation if the Cunard
standard size wheelchairs and must be accompanied by
contained in the brochure, and shall be governed by
holiday to which the transfer is to be made departs
a travelling companion fit and able to assist them. Ships
English law and the non-exclusive jurisdiction of the
within 12 months (within 6 months in the case of
wheelchairs are available for emergency use only.
English courts. By entering the contract Cunard agrees
transfer from a world voyage) of the original and is for
Further information is contained in the brochure.
to exercise reasonable skill and care to provide
a higher fare. Agreement to transfer a voyage would
Cunard reserves the right to refuse passage to any
the holiday.
also be conditional upon such a request being made
Guest who has failed to notify Cunard of such disabilities
more than 56 days before the original scheduled
3. By making a booking, the Guest confirms that all or need for assistance or who in the opinion of Cunard
persons named in the booking (and their personal is unfit for travel or whose condition may constitute a
departure date; there being availability; and the
representatives) have agreed to be bound by these danger to themselves or to others on board.
payment of both an administration charge of £100
Conditions and all other terms of the Contract, and that
and any expenses (such as airline and/or hotel charges)
10. A Guest shall not have the right to exclusive occupancy
he/she has their authority to do so on their behalf.
incurred by Cunard as a result. Such a transfer would
of a stateroom with two or more berths or a twin/double
only be allowed on one occasion. The criteria for
4. All holidays are subject to availability at the time of hotel room unless the single person surcharge is paid. If
allowing transfers may be changed by Cunard at any
booking. No Contract shall be made until the deposit a cancellation results in a Guest becoming the sole
time without notice.
(or, where appropriate, the full fare) has been paid, occupant of a stateroom with two or more berths or a
whether or not a booking confirmation has been twin/double hotel room, he/she shall be liable to pay the
17. All such transfers to another holiday will be treated as
issued but all money paid to a travel agent shall be single person surcharge. If a cancellation reduces the
a new booking. Any saving or promotion applicable to
treated as having been paid to Cunard. Failure to pay number of Guests originally booked in a stateroom or
the original booking may not apply to the new
the balance by the due date shall entitle Cunard to hotel room together, the remaining Guests shall each be
booking, in which case the Guest shall be required to
cancel the booking and retain the deposit by way of a liable to pay any increase in the fare arising as the result
pay any difference in fare.
cancellation charge. Failure to pay any other amount of such reduction.
238 FOR BOOKING CONDITIONS, INFORMATION AND INSURANCE SEE PAGES 232-243
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