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7. Insurance At the same time you’ll receive a Guest Registration Form which
All guests are required to have valid travel insurance in place for
you must complete and return. Alternatively, to complete this
their holiday. You can either take out the exclusive travel insurance
information online, log in, using your name and booking
available to Cunard (see page 242 for details) or make your own
reference, at
www.cunard.co.uk/voyage personaliser. The form
arrangements. Whichever insurance you take out you will need to
carries mandatory information required by immigration
provide us with the following details: the name of your insurance
authorities and final documents cannot be released until this form
provider and the policy number, the name of the Emergency
has been received.
Assistance Company nominated in the policy and its emergency
About 2-3 weeks before your departure date you’ll receive the
telephone number.
tickets for your voyage – and for your flights, if applicable.
You can provide this to us at the time of booking if known, or later
ABTA
by any of the following methods – by a telephone call to our
Cunard Line is a member of ABTA with membership number
Reservations Centre, online with our handy Voyage-Personaliser or
V8764. As such we are fully bonded according to ABTA’s rules and
on the Guest Registration Form that we will send you
abide by ABTA’s Code of Conduct. In order to ensure that the
approximately 90 days before departure.
monies you pay for your holidays are protected, we will issue a
8. Mobility confirmation invoice showing the details of the services that you
Please make us aware of guests who are not fully mobile or
have booked including the price and the amount of money paid by
who use wheelchairs at any time. See page 225 for
you. You should check these details carefully and contact your
more information.
travel agent or us immediately if there are any discrepancies.
Please go to
www.abta.com for a copy of the Guide to ABTA’s
9. Special Occasions
Scheme of Financial Protection.
For Wedding Anniversary, Honeymoon and Renewal of Vows
benefits, see page 14.
Data Protection
10. Land programmes, flight upgrades and hotel options
Cunard Line is a trading name of Carnival. Personal information
For details of hotel options and land programmes please refer to:
you provide to us in connection with your booking will be
Queen Victoria and the Mediterranean page 194 processed by Carnival plc in accordance with our Data Protection
Queen Victoria and North America page 101
Policy set out in the Booking Conditions and for marketing
purposes as set out below.
Queen Mary 2 Transatlantic Crossings pages 128-147
Carnival plc and other Carnival group companies (including those
Queen Mary 2 and the Caribbean page 195
in the US) may wish to contact you with information and offers
For flight upgrade fares and information, see page 203, and for
from Cunard Line and other Carnival group cruise brands or for
Southampton and London airports pre- and post-voyage hotels,
market research purposes.
see page 199. Please make sure you know your arrival date at the
If you prefer not to be contacted please contact us at:
hotel, the number of nights you want to stay, and your chosen class
Customer Data Department, Cunard Line, Richmond House,
of service.
Terminus Terrace, Southampton, SO14 3PN
About your deposit
Once you’re happy with your accommodation and fare, we’ll give
you a booking reference number. We then ask you to pay a deposit
of 10% per person. For bookings made within 56 days of
departure or 90 days of departure for 2010 World Cruises we will
ask you to pay the full fare amount.
After you book
Cunard Line must receive the balance of your fare no later than 90
days before departure for 2010 World Cruises and 56 days before
departure for other voyages. If it is not received by Cunard Line by
the due date we reserve the right to end the contract between us
and re-sell the accommodation held for you, which will also result
in the forfeiture of your deposit. Your final balance can be taken
from the credit or debit card used to pay your deposit. If you would
prefer to pay by cheque please send it to: Cruise Payments, Cunard
Line, PO Box 1306, Southampton, SO14 3ZG.
Here’s what happens after you’ve made your reservation:
We’ll send you a confirmation detailing the amount received, the
balance outstanding and the due date for payment in full.
About 90 days before you sail, we’ll send you a shore excursions
brochure together with an information pack telling you all you need
to know about your holiday, including flight details where applicable.
To book and for current fares, visit
www.cunard.co.uk, call 0845 071 0300 or contact your travel agent 237
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