238-241 CC3044 BC 19/3/09 11:08 Page 2
18. After a holiday has been booked, Cunard will try to compensation as set out in Clause 27 below. Please to provide a suitable alternative holiday of similar
accommodate any request for a change (such as a note that travel arrangements are not always duration and value. The Guest must notify Cunard of
change of stateroom), but such changes are always at purchased in local currency and some apparent his/her decision as soon as reasonably possible and in
Cunard’s discretion and are subject to an changes have no impact on the fare of your holiday any event not later than 14 days of being informed of
administration charge of £20. due to contractual and other protection in place. the significant alteration.
24. All accounts for on-board services and goods and for 27. If the Guest cancels the holiday in the circumstances
INSURANCE
shore excursions must be settled in full before the set out in clause 26 or if Cunard cancels the holiday,
19. It is a condition of the Contract that every Guest must
Guest leaves the ship. In the event that a Guest fails to the Guest shall also be entitled to compensation as
have travel insurance in force for the entire duration
settle his on-board account at or before the follows (except if the change or cancellation is due to
of the holiday. Details of the insurance policy (which
completion of the holiday, Cunard shall be entitled to force majeure, non-payment by the Guest or where the
must as a minimum include medical and repatriation
make a reasonable administration charge for the minimum number of Guests required for a holiday to
coverage for not less than £2 million) must be
subsequent collection of such sum due in addition to proceed is not reached).
provided at the time of booking or as soon as
any costs of legal process.
Period of notification given Compensation
practicable thereafter. by Cunard per full fare
20. Wherever possible, Cunard will offer general
paying Guest
CANCELLATION BY THE GUEST
assistance to any Guest who suffers illness, personal 25. The Guest may cancel the Contract at any time prior
56 to 43 days 5% holiday credit
injury or death during the period of the holiday, to the commencement of the voyage via their travel agent
42 to 29 days 10% holiday credit
whether or not arising from an activity forming part of or, for Guests who have booked direct, by calling our
28 to 15 days 15% holiday credit
the holiday and whether or not the result of fault by Reservations Department but in that event Cunard shall 14 to 0 days 20% holiday credit
any party. be entitled to levy a cancellation charge as a percentage of
The value of any holiday credit will be calculated by
21. Any cost or expense which is reasonably incurred by
the applicable fare in accordance with the following scales:
reference to the fare actually paid for the cancelled
Cunard for or on behalf of the Guest in respect of any holiday and may only be used for other bookings withPeriod before departure within Cancellation
form of medical, dental or similar treatment, hotel, Cunard. Any such new booking must be made by nowhich notice of cancellation charges
transportation, repatriation or any other expense shall later than 31 December of the year after the date ofis received by Cunard (percentage of fare)
be repayable by the Guest to Cunard, whether or not
From the date of booking until 57 days
the original holiday. Credit vouchers may be redeemed
such sum is covered by the Guest’s travel insurance.
before departure Deposit
against the fare of the new holiday net of any discount
Cunard may incur a fine if the Guest fails to comply available to the Guest at the time of booking. The
with all relevant visa or documentation requirements
56 to 42 days 45%
compensation set out above does not exclude the
for their holiday. Cunard reserves the right to re-charge 41 to 16 days 75% Guest from claiming more if he/she is entitled to do so
any such fines to the Guest.
15 to 6 days 90%
or from requesting that compensation be provided in
a different form.
Less than 6 days before departure
FARES AND EXTRAS
or failure to embark. 100%
22. All fares are based on costs and exchange rates as at
ALTERATION AND CANCELLATION BY CUNARD AFTER
12 March 2009, and Cunard reserves the right to vary
DEPARTURE
For fly-voyages, departure day is the date of the flight departure.
particulars and fares shown in this brochure after the
28. After departure, Cunard does not guarantee that the
World Cruise Voyages
date of publication. Fares, prices, savings,
ship will call at every port on the itinerary or follow
As above, except for
supplements and special offers advertised in this
every part of the advertised route or schedule or that
brochure or elsewhere may be withdrawn or changed.
From the date of booking until 91 days
every part of the holiday will be provided, although
Fares may go up or down. Guests should contact their
before departure Deposit
Cunard will exercise reasonable skill and care to
travel agent for up to date fares and charges before
90 to 42 days 45% provide the holiday. Cunard reserves the absolute right
booking, or call us on 0845 0710300, or visit our
to decide whether or not to omit any such port(s)
website
www.cunard.co.uk.
It may be possible for the Guest to re-claim these
and/or to call at additional ports and/or to change the
23. The fare can be varied due to changes in
cancellation charges (less any applicable excess) under the
advertised route or schedule. If Cunard is unable to
transportation costs such as fuel, scheduled air fares
terms of the Guest's insurance policy. Claims should be
provide a significant proportion of the holiday, it will
and other airline cost changes which are part of the
submitted to the appropriate insurer. After departure if
make suitable alternative arrangements, at no extra
contract between the airline (and their agents) and
the Guest disembarks whether by reason of sickness or
cost to the Guest, for the continuation of the holiday.
Cunard, government action such as changes in VAT or
any other reason the Guest will not be entitled to a refund
If the Guest does not accept them, for good reasons,
any other government imposed changes and currency
of a proportion of the holiday not used.
or, if it is impossible to make suitable alternative
changes in relation to an exchange rate variation. In
arrangements Cunard will where appropriate, provide
the case of any small variation, an amount equivalent
the Guest with transport back to the place of
ALTERATION AND CANCELLATION BY CUNARD PRIOR
to 2 per cent of the fare of your travel arrangements,
departure or to another place to which Cunard and theTO DEPARTURE
which excludes insurance premiums and any 26 Whilst Cunard will do its best not to cancel or to make
Guest have agreed. In both cases Cunard will, where
amendment charges, will be absorbed for increases any significant alteration after a booking has been
appropriate, compensate the Guest. Please note that
but not retained from refunds. For larger variations made, it shall nevertheless be entitled at any time prior
compensation will not be payable if an alteration is
this 2 per cent will still be absorbed for increases but to departure to cancel the Contract or to change the
minor or if Cunard is not able to provide a significant
not retained from refunds. In either case there will be hotel or to change and/or curtail the itinerary where
proportion of the holiday due to force majeure.
an administration charge of £1 per Guest, together this reasonably becomes necessary on operational,
29. Transit or part transit of straits, other sea areas
with an amount to cover agents' commission. If this commercial or other grounds. Cunard will inform the
controlled by vessel traffic schemes, canals, rivers and
means the Guest has to pay an increase of more than Guest of any such cancellation or change of itinerary
all other navigable waterways may be subject to delay
10 per cent of the fare, the Guest may cancel the as quickly as possible (with, where appropriate, written
due to operational circumstances and/or the
holiday and receive a full refund of all monies paid confirmation as soon as reasonably possible
requirements of the local authorities and Cunard shall
except for any amendment charges. Cunard will thereafter). If Cunard makes a significant alteration to
have no liability whatsoever in respect of any
consider an appropriate refund of insurance premiums the holiday it will inform the Guest or his travel agent
such delay.
paid if the Guest can show that he/she was unable to as soon as reasonably possible. The Guest will have
transfer or re-use the policy. Should the Guest decide the choice of either accepting the alteration, accepting
SECURITY, SAFETY AND SUPPORT
to cancel for this reason, the Guest must exercise his an offer of an alternative holiday of comparable 30. Guests are expected at all times to conduct themselves
right to do so within 14 days from the issue date standard if available (Cunard will refund any difference in a proper manner and with due regard to the health,
printed on the final invoice. Alternatively, the Guest in fare if the alternative is of a lower value) or safety, comfort, enjoyment and general well-being of
can accept an offer of an alternative holiday if Cunard cancelling the holiday and receiving a full refund of all all persons both on board the ship and involved in the
is able to provide an alternative and transfer payment monies paid. The Guest recognises and agrees that it provision of any service or facility forming part of the
made in respect of the original holiday to the will not normally be possible for Cunard to offer an holiday (at the hotel, on board ship and elsewhere) or
alternative holiday. If the cost of the alternative appropriate substitute holiday which is available at any shore excursion, and the Guest expressly agrees
holiday is less than the original holiday the difference about the same time as and/or with a similar itinerary to this. If it appears that a Guest’s conduct, behaviour
in fare will be refundable. Cunard will also pay to that originally booked, but Cunard will do its best or health is such as to be a breach of this requirement
To book and for current fares, visit
www.cunard.co.uk, call 0845 071 0300 or contact your travel agent 239
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176 |
Page 177 |
Page 178 |
Page 179 |
Page 180 |
Page 181 |
Page 182 |
Page 183 |
Page 184 |
Page 185 |
Page 186 |
Page 187 |
Page 188 |
Page 189 |
Page 190 |
Page 191 |
Page 192 |
Page 193 |
Page 194 |
Page 195 |
Page 196 |
Page 197 |
Page 198 |
Page 199 |
Page 200 |
Page 201 |
Page 202 |
Page 203 |
Page 204 |
Page 205 |
Page 206 |
Page 207 |
Page 208 |
Page 209 |
Page 210 |
Page 211 |
Page 212 |
Page 213 |
Page 214 |
Page 215 |
Page 216 |
Page 217 |
Page 218 |
Page 219 |
Page 220 |
Page 221 |
Page 222 |
Page 223 |
Page 224 |
Page 225 |
Page 226 |
Page 227 |
Page 228 |
Page 229 |
Page 230 |
Page 231 |
Page 232 |
Page 233 |
Page 234 |
Page 235 |
Page 236 |
Page 237 |
Page 238 |
Page 239 |
Page 240 |
Page 241 |
Page 242 |
Page 243 |
Page 244 |
Page 245 |
Page 246 |
Page 247 |
Page 248 |
Page 249 |
Page 250 |
Page 251 |
Page 252