Update
Wintel MTS Technical Support Centre
An update from Ronnie Melrose
Information PProtection SServices - AArsenal
acquisition
Following a successful business case
Information Protection Services offers a
Wintel Technical Support Centre was
strategic platform of managed data
chosen to provide Remote Technical
protection services that will generate
Support (RTS) for customers across UK,
strong new revenue growth and
Italy, Germany and France from 1st July.
opportunity for BCRS. Information
Initially, the centre will provide support for
Protection Services was launched when
two products, Remote Data Protection
IBM acquired Arsena l Digital Solutions in
(RDP) and Remote Data Protection
December 2007. Integration into BCRS has
Express (RDPx). RDP offers a managed,
been ongoing throughout the first half of
offsite data backup and recovery solution
2008 with IPS services being launched
that is designed to be automatic, secure
fully across the G7 countries with services
and reliable. Customers will be charged
available to our customers as an
on a pay as you use model helping
announced offering from BCRS. For more
customers to predict regular monthly
information regarding IPS please refer
costs. The integration project was kicked
to W3.
off at the start of May and following
training in US and onsite in Greenock the
technical agents will be ready to take
support calls from 1st July. The US team
will be back in Greenock during
July/August to complete training on the
third product Onsite Data protection (ODP).
Across Europe data vaults have been
installed in Greenford (UK), Milan (Italy),
Mainz (Germany) and Collegien (France)
to host customer backups. The provision of
this service from Greenock is a great
example of moving up the value chain,
using our multilingual and technical
capability to support IB M's strategic new
business acquisitions.
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