p48-49 mystery shopper dec5 2/12/08 16:04 Page 48
I want a
knowledge
ttglive.com
luxurious
Hilton holiday...
Hilton Worldwide have beautiful hotels
scattered around the world. Whether
you’re looking for a fabulous family
get-away or a romantic break-
there is a property out there for you.
Travel with
Virgin Holidays
to the
Mystery Shopper
Rose Hall, a Hilton
Resort, Jamaica,
from Loughborough
from just ¢0+/18
The mystery shopper visited two agencies in
Loughborough on a Friday lunchtime, then
Travel with
checked out two websites which appeared on
Virgin Holidays
results following a search for “holidays in China”
to the
Hilton Barbados,
from just ¢0+018
This week’s challenge:
Visit us at
The mystery shopper asked
vhols4agents.com
for 14 nights for two adults
in China, visiting Olympic
for more information
sites, the Great Wall,
and to book
Terracotta Warriors, and
Hong Kong. The shopper
was flexible on dates, and
was willing to be guided on
Kuoni
budget for the right holiday
CHALLENGE AT A GLANCE.
Who: Budget: none Where: China
Terms & Conditions: Prices based on 2 adults travelling and
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper
sharing a room for 7 nights. Includes return economy class flights
looking for the best deal from agents and operators on the high street, online, on TV or in newspapers.
from London Heathrow. Price includes a fuel surcharge of £136 The Real Deal research is carried out on behalf of TTG by React Surveys, and no further details or information
pp. Prices subject to change. Rose Hall based on travel dates 1 –
can be disclosed. Researchers take into consideration first impression, sales process, product and budget
15 May and 1 Sep – 9 Oct ’09. Barbados Hilton based on travel
match and extras offered before giving an unbiased opinion of which channel/company they would have
booked with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we
dates 1 May – 30 Jun ’09 and book by date 28 Feb ’09.Other
may report on competing travel firms in the future. Please note that the aim of The Real Deal is not to criticise
dates and prices available for both. Subject to availability and Vir- individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade.
gin Holidays standard terms and conditions. See 2009 Caribbean
brochure for full details.
48 05.12.2008
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