p71 jobs nov28 26/11/08 12:03 Page 1
Jobs
Olivia Hemmings
020 7921 8004
ohemmings@ttglive.com
For the latest vacancies, visit ttglive.com/jobs
TTG ’s careers page gives you tips on how to develop
your skills and climb the travel ladder, plus the latest
on the jobs market and news of people on the move
Andy Tilby-Baxter (left) and William Griffith
Don’t allow worker
People on the Move
disputes to escalate
Alpharooms.com has appointed Andy Tilby-
Baxter as commercial director. He has worked
in travel for more than 20 years, for companies IN THE economic crisis, many commentators are demand for conflict resolution
including Airtours, MyTravel, Thomas Cook, focusing on job losses, but fewer are exploring skills for managers, and a
Med Hotels and lastminute.com. the effect on the productivity, morale and greater need for skilled medi- C
AREER
profitability of those still at work. ators to resolve issues inter- AD
VICE
William Griffith has replaced Ian MacIntyre as In the good old days, just three years ago, a nally. Here are some tips to
Bermuda Tourism’s UK director of tourism. He was survey found that 78% of managers suffered from prevent issues escalating:
recently president of Bermuda Resort Hotels. work-related stress and 52% had experienced ■ Your attitude affects the out-
harassment. These figures will only have in- come of a disagreement. Understand why, how
Qatar Airways has appointed David Herlihy as creased in the current climate. and when to give feedback, and tell people your
airport services manager at Gatwick. He will be Another study has found that every pound feelings without blaming them.
responsible for the airline’s daily route to Doha. spent on employer relations creates a 16-fold ■ Separate the two aspects of a conflict: the
return by resolving issues internally and saving on people and the problems. Be hard on the
Marketing communications agency THA Group, legal fees and person hours. problems, but soft on the people.
which incorporates business travel management When you add to the mix the burden on busi- ■ Express yourself clearly without accusation,
company QBT, has appointed Andy Tattersall as nesses from losing staff, absenteeism, recruitment, sarcasm or hostility, and manage your emotions.
head of events at its UK office. training and management costs, you can see the ■ Ensure all line managers have
reasoning behind new “dispute resolution” legisla- basic conflict resolution
The Canadian Tourism Commission has recruited tion, which proposes a move from a rigid structure and mediation skills.
Nicolas Fournier as travel trade manager. He to a more informal system guided by an Acas code. In your personal life,
was formerly sales and marketing manager at Pending parliamentary approval, the new you may leave some
Destination Quebec. system would replace the mandatory “three-step” conflicts unresolved,
process for disciplinary, dismissal and grievance but doing so in the
Darren Housham has joined Novotel London procedures from April 6, 2009. workplace can lead to
West as meetings, incentives, conferences and When it is introduced, there will be renewed a costly situation.
exhibitions sales manager. He has 16 years’
experience in the hospitality sector, including roles Hoda Lacey offers performance development solutions and is
at Rezidor Hotel Group and Landmark Hotels. chair of marketing body Cimtig. Email hodalacey@aol.com
FREE product training at
www.onlinetraveltraining.co.uk
BECOME THE BIGGEST STAR IN THE SKY
It is time for you to shine! Let New Frontiers help your ambitions fly. We work with all the biggest names in the travel industry.
They trust us for our attention to detail and ability to match the right person to each position. This means we can offer you a wide
selection of attractive roles whatever area of the business you work in. www.newfrontiers.co.uk or call: 0845 202 2222
28.11.2008 71
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