p42-43 mystery shopper nov28 25/11/08 14:41 Page 42
knowledge
ttglive.com
I want a
luxurious
Hilton holiday...
Mystery Shopper
Virgin Holidays and Hilton Worldwide
work together to bring you beautiful
from Manchester
resorts around the world. On the sun
The mystery shopper visited two agencies in
drenched beaches of Mauritius you will
find Hilton Mauritius Resort and Spa, a
Manchester on a Thursday morning, then
5V property on a beautiful white sand
selected a website from an internet search for
beach and surrounding a lagoon-style
“city breaks Barcelona”, followed by a company
swimming pool.
advertising on Teletext
Travel with Virgin Holidays to the
Hilton Mauritius Resort and Spa
from just �0+278
Contact us on
This week’s challenge:
The mystery shopper asked
0844 557 4001
for a three-night city break
for more information
to Barcelona for two
people travelling in March
and to book 2009. They requested a
four-star hotel in a central
location and return flights
from a local airport.
Catalan Tourist Board
CHALLENGE AT A GLANCE.
Who: Budget: £400 Where: Barcelona
Terms & Conditions: Price based on 2 adults travelling and sharing
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper
looking for the best deal from agents and operators on the high street, online, on TV or in newspapers.
a room for 7 nights. Includes return economy class flights from
London Heathrow departing 16 Jan – 08 Feb ‘09. Price includes
The Real Deal research is carried out on behalf of TTG by React Surveys, and no further details or information
a fuel surcharge of £192 per person. Price subject to change.
can be disclosed. Researchers take into consideration first impression, sales process, product and budget
match and extras offered before giving an unbiased opinion of which channel/company they would have
Other dates and prices available. Subject to availability and Virgin
booked with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we
Holidays standard terms and conditions. See 2009 Mauritius & may report on competing travel firms in the future. Please note that the aim of The Real Deal is not to criticise
The Indian Ocean brochure for full details.
individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade.
42 28.11.2008
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