39
Training Solutions
Case study
have been able to re-organise how they
deliver training at an estimated saving of
£320,000. There are also other business
benefits. There has been a discernable
improvement in staff retention as it is
clear the company is investing in their
skills, and compliance is much easier
as there is now a clear record of when
training has been completed and who is
still outstanding. Online systems training
allows all new starters to reach a basic level
of competence before being released to
customers and the fact that new products
can be explained to staff via e-learning
increases their confidence, and shows
through in sales figures.
Karen Hancox-Barringer concludes: “These
figures alone show that our initial
investment has paid for itself already
location was convenient to us and our positively with the e-learning and many
and we are still in the early stages of
IT, HR and training teams underwent a are taking the responsibility for their own
our launch. Our longer term plans see
two-day training course, which Atlantic development by taking courses that are not
e-learning forming part of a truly blended
Link agreed to split for us. Liaison as we mandatory for them. The LMS enables the
training programme which started in
introduced the software and produced our training team and individual staff to keep
January 2008. The courses we have
first courses was exceptional. They ensured track of training uptake and achievement
produced so far have been written without
our IT team had all the information they allowing management to monitor progress
a single IT expert. This is a truly outstanding
required and made themselves available and to identify and fill skills gaps.
achievement, which we feel shows how
to Bowie Castlebank staff, whatever
easy the tool is. The core Atlantic Link
department they were from and however Karen Hancox-Barringer says: “Atlantic
Content Point software does exactly what
big or small the question was.” Karen Link has achieved our aim of providing
it says on the tin.
concludes that they have received “truly high-quality, fun, interactive and above all
outstanding after-sales service.” consistent training to all our network of
“Bowie Castlebank has invested in the
staff, in all shops at the same time. In one
The results
development of staff and at this point the
year we have been able to revolutionise
rewards are excellent. We aim to build
Bowie Castlebank has produced four major the training function within the company,
on this and go from strength to strength
courses in four months. It is estimated that which is helping to impact achieving the
using the Atlantic Link software to provide
the same courses would have taken nearer company’s business objectives and helping
e-learning in a cost effective and timely
a year to produce using the other software us to identify staff who require additional
fashion, that enables employees to acquire
or would have cost over £100,000 to coaching and recognise those who are
the skills and knowledge they need to do
commission externally. The courses were keen to develop and progress.”
their jobs to the best of their ability.”
launched over a new company intranet
and, considering that there were teething Bowie Castlebank aims to produce 15
problems with the PCs and intranet, the courses in the first year. It conservatively
Atlantic Link will be exhibiting at the
uptake rate of 57 per cent was excellent estimates that these would have cost World of Learning Conference & Exhibition
compared to the 30 per cent that Bowie over £500,000 to commission externally.
on 19 & 20 November. Visit stand F130,
Castlebank had researched as the norm In addition there have been considerable
or visit www.atlantic-link.co.uk for
more information.
externally. Employees have engaged savings in the external training team. They
Learning Magazine
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