Norovirus. Refusal by a Guest to complete the relevant pre-boarding questionnaire may in itself result in denied boarding. All cases of denied boarding will be treated as a cancellation attracting 100% cancellation charges in accordance with clause 38.
23. In the event that any viral and/or bacterial illness is diagnosed whilst a Guest is on board that Guest may be required to remain in his or her stateroom for reasons of health and safety. In the event that any Guest refuses to remain in their stateroom during the period recommended by the ship’s doctor then that Guest may for reasons of health and safety be disembarked by Cunard without any further liability.
24. Cunard may refuse passage to any Guest who it considers is unfit for travel or whose condition may constitute a danger to themselves or to others, on board the ship or otherwise. See also clauses 25 to 31.
PREGNANCY
25. Cunard recommends that women who are less than 12 weeks pregnant should seek medical advice prior to travel.
26. Cunard does not have on board its ships adequate medical facilities for childbirth. Accordingly for reasons of health and safety Cunard regrets that it cannot carry Guests who will have entered their 24th week of pregnancy or beyond at any point during their Package. All pregnant women are required to produce a doctor’s or midwife’s letter stating that mother and baby are in good health, fit to travel taking into account the proposed itinerary and that the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD) calculated from both the last menstrual period (LMP) and ultrasound (if performed). Cunard cannot accept a booking or subsequently carry a Guest unless they comply with the requirements of this clause. In the case of a booking by or on behalf of a pregnant Guest made before it could reasonably have been known that the Guest would not be able to join the Package by reason of the Guest entering their 24th week of pregnancy or beyond at any point in their Package, Cunard will refund in full the fare paid by or on behalf of that Guest and the fare paid by any accompanying Guest, provided that the pregnant Guest notified Cunard as soon as reasonably practicable upon becoming aware that she would not be able to join the Package, but shall otherwise have no liability whatsoever. Cunard expressly reserves the right to refuse passage on board to any Guest who appears to be in an advanced state of pregnancy and Cunard shall have no liability whatsoever in respect of either such refusal and/or the carriage of any such Guest.
27. Pregnant Guests are referred to clauses 29 - 31 headed “Medical Treatment” for information regarding the medical facilities on board.
28. The ship’s doctor is not qualified to deliver babies or to offer pre or post natal treatment and no responsibility is accepted by Cunard in respect of the inability to provide such services or equipment.
MEDICAL TREATMENT
29. The Guest acknowledges that whilst there is a qualified doctor on board it
is the Guest’s obligation and
responsibility to seek medical assistance if necessary during the Voyage.
30. The ship’s doctor is not a specialist and the ship’s medical centre is not required to be and is not equipped to the same standards as a land based hospital. The ship carries medical supplies and equipment in accordance with the requirements of its flag state. Neither Cunard nor the ship’s doctor shall be liable to the Guest as a result of any inability to treat any medical condition as a result.
31. In the event of illness or injury a Guest may have to be landed ashore for medical treatment. No representations are made regarding the quality of medical treatment at any port of call or at the place at which the Guest is landed. Medical facilities do vary from port to port and no representations or warranties are made in relation to the standard of medical treatment provided by the various hospitals and/or clinics.
INSURANCE
32. It is a condition of the Contract that every Guest must have valid travel insurance (which must include cover for pre-existing medical conditions) in force for the entire duration of the Package. The insurance policy must, as a minimum, include medical and repatriation coverage for not less than £2 million.
33. Wherever possible, Cunard will offer general assistance to any Guest who suffers illness, personal injury or death during the period of the Package, whether or not arising from an activity forming part of the Package and whether or not the result of fault by any party.
34. Any cost or expense which is reasonably incurred by Cunard for or on behalf of the Guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the Guest to Cunard, whether or not such sum is covered by the Guest’s travel insurance.
FARES AND EXTRAS
35. All fares are based on costs and exchange rates as at 19 February 2010. Cunard reserves the right to vary particulars and fares shown in the brochure after the date of publication. Fares, discounts, supplements and special offers advertised in the brochure or elsewhere may be withdrawn or changed. Fares may go up or down. Guests should contact their travel agent for up to date fares and charges before booking, or call us on 0845 071 0300, or visit our website:
www.cunard.com.
36. The fare for your Package can be varied due to changes in transportation costs such as fuel, scheduled air fares and other airline cost changes which are part of the contract between the airline (and their agents) and Cunard, government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation. In the case of any small variation, an amount equivalent to 2 per cent of the fare for your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed for increases but not retained from refunds. For larger variations this 2 per cent will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1 per Guest, together with an amount to cover agents’ commission. If this means the Guest has to pay an increase of more than 10 per cent of the fare for the Package, the Guest may cancel the Contract and receive a full refund of all monies paid, except for any amendment charges
or insurance premiums. No
consequential costs or expenses or loss of profits will be payable. Cunard will consider an appropriate refund of insurance premiums paid if the Guest can show that he/she was unable to transfer or re-use the policy. Should the Guest decide to cancel for this reason, the Guest must exercise his right to do so within 14 days from the issue date printed on the final invoice. Alternatively, the Guest can accept an offer of an alternative Package if Cunard is able to provide an alternative and transfer payment made in respect of the original Package to the alternative Package. If the cost of the alternative Package is less than the original Package the difference in fare will be refundable. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the fare for your Package due to contractual and other protection in place.
37. All accounts for on-board services and goods and for
shore excursions must be settled in full before the Guest leaves the ship. In the event that a Guest fails to settle his on-board account at or before the completion of the Voyage, Cunard shall be entitled to make a reasonable administration charge for the subsequent collection of such sum due in addition to any costs of legal process.
CANCELLATION BY THE GUEST
38. The Guest may cancel the Contract at any time prior to the commencement of the Package via their travel agent or, for Guests who have booked direct, by calling our Reservations Department, but in that event Cunard shall be entitled to levy a cancellation charge as a percentage of the fare paid in accordance with the following scales.
Period before departure within which written notice of cancellation is received by Cunard
From the date of booking until 57 days before departure (until 91 days before departure in the case of a World Voyage)
56 to 42 days (90 to 42 days in the case of a World Voyage)
41 to 16 days 15 to 6 days
Cancellation charges
(percentage of fare paid)
Deposit
45% 75%
90%
Less than 6 days before departure or failure to embark. 100%
For fly voyages, departure day is the date of the flight departure.
39. It may be possible for the Guest to re-claim these cancellation charges (less any applicable excess) under the terms of the Guest’s insurance policy. Claims should be submitted to the appropriate insurer. After departure, if the Guest disembarks whether by reason of sickness or any other reason the Guest will not be entitled to a refund of a proportion of the Package not used.
ALTERATION AND CANCELLATION BY CUNARD PRIOR TO DEPARTURE
40. Whilst Cunard will do its best not to cancel or to make any significant alteration after a booking has been made, it shall nevertheless be entitled at any time prior to departure to cancel the Contract or to change and/or curtail the Package where this reasonably becomes necessary on operational, commercial or other grounds. Cunard will inform the Guest of any such cancellation or change of Package as quickly as possible (with, where appropriate, written confirmation as soon as reasonably possible thereafter). If Cunard makes a significant alteration to the Package it will inform the Guest or his travel agent as soon as reasonably possible. The Guest will have the choice of either accepting the alteration, accepting an offer of an alternative Package of comparable standard if available (Cunard will refund any fare difference if the alternative is of a lower value) or cancelling the Package and receiving a full refund of all monies paid. The Guest recognises and agrees that it will not normally be possible for Cunard to offer an appropriate substitute Package which is available at about the same time as and/or with a similar itinerary to that originally booked, but Cunard will do its best to provide a suitable alternative Package of similar duration and value. The Guest must notify Cunard of his decision as soon as reasonably possible and in any event not later than 14 days of being informed of the significant alteration.
41. If the Guest cancels the Package in the circumstances set out in clause 40 or if Cunard cancels the Package, the Guest shall also be entitled to compensation as follows (except if the change or cancellation is due to force majeure, non-payment by the Guest or where the minimum number of Guests required for a Package to proceed is not reached).
To book and for current fares, visit
www.cunard.com, call 0845 071 0300or contact your travel agent
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