What happens if I fall ill?
The ships’ medical facilities are staffed by fully qualified doctors and nurses (Queen Mary 2 has the largest medical facility at sea). These facilities are not intended or designed to provide ongoing treatment of pre-existing conditions. If you anticipate a need for medical services aboard ship, your special requirement must be cleared in writing with Cunard before your booking can be finalised. We regret that we cannot carry guests who will have entered their 24th week of pregnancy or beyond at any point during their holiday.
Where can I keep my valuables?
All staterooms are equipped with a safe into which you can programme your own personal code.
How do I settle my final bill on board?
If you wish, you can register your credit card details at check-in. If you do and are happy with your final statement, your account will be settled automatically. However, if you wish to settle your on-board account at the end of the voyage by traveller’s cheques or cash, please do so at the Purser’s Office.
ON SHORE
Can I choose to explore independently at the ports of call?
Our professional tour staff will be pleased to assist you with local arrangements in various ports of call, whether for an exclusive optional shore excursion, a private car and guide, tee-times for golf, or restaurant reservations for a memorable meal ashore. But if you prefer to explore independently that is fine. Taxis are available at most ports, but be sure to negotiate rates before you set off.
Is the port always the main destination?
Usually, although there are some exceptions where the main places of interest are not on the coast but accessible by coach or train from the port. An example of this is Rome. In these cases the main place of
interest is shown with the port in brackets, eg Rome (from Civitavecchia). At these ports of call, and others where the ship berths some distance from the city centre, Cunard will arrange a shuttle bus service or a city transfer service, tickets for which will be available for sale to guests on board. Guests who wish to go ashore independently of the Cunard tour programme will usually find local public transport connections and private taxis close to the port.
What are anchor ports and possible anchor ports?
Usually the ship will dock in the port and you will leave by the gangway. In some ports, however, we will anchor a little way out from the shore and you will be taken ashore by tender. These ports are indicated on the itinerary by an A
. There is a possibility, in exceptional
circumstances, that we will have to anchor outside of a port and use tenders to take you ashore, these are indicated these with PA
.
On voyages that have a call at a port that requires use of the ship’s tenders to get ashore, it may not always be possible for some guests with disabilities or mobility issues to access the tenders or the shore quayside. Whilst every effort will be made to enable access, you must have some independent mobility in order to step into the tender and out of it on the shore side. Our crew are not allowed to lift guests. Please be advised by our officers accordingly.
What happens to my luggage at the end of the voyage?
The night before disembarkation, you will be asked to leave your cases outside your stateroom. We recommend that you do not pack valuables, breakable items and medicines. On the morning of disembarkation, after you have come through customs, your luggage will be waiting in the cruise terminal for you to identify and reclaim.
How much tax-free shopping can I bring home?
Purchases made in EC countries are subject to the usual EC customs allowances. Outside the EC allowances vary. To check allowances, visit the HM Revenue & Customs website at
www.hmrc.gov.uk. Purchases made on the ship are subject to non-EC regulations – check on board for what you are allowed to bring home.
Statue Of Liberty, New York
Resurrection Church, St Petersburg
To book and for current fares, visit
www.cunard.com, call 0845 071 0300or contact your travel agent
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