Can I travel when pregnant?
Guests who will have entered their 24th week of pregnancy or beyond at any point in their holiday unfortunately will not be permitted to travel with us in line with our pregnancy policy. If you require further information then please call 0845 971 0300.
Can disabled guests travel?
You will be pleased to know that all our ships cater for guests who have a disability or a mobility issue, eg if you use a wheelchair or a scooter (referred to collectively in this section as wheelchairs). With lifts and wheelchair accessible routes to all public rooms and the vast majority of deck areas, as well as a number of staterooms adapted for wheelchair users, we aim to make your stay as relaxing and comfortable as possible. If you are planning to bring a wheelchair or any other specialist equipment onboard with you, or if you have any personal requirements, it is essential that you let us know at the time of booking so we can advise you appropriately. For the safety of the ship and everyone on board, all wheelchairs and other aids to mobility must be stored within your stateroom when you are not using them.
A ship is not always the easiest environment for using a wheelchair. Although our crew are always very helpful, they are unable to assist you in moving around the ship, or in any personal day-to-day tasks. For this reason we would suggest guests are accompanied by a personal assistant/travelling companion to provide these services.
At the majority of ports visited by our ships, we supply a short ramped low-level gangway to give wheelchair users easy access to shore. However when choosing your voyage please bear in mind that certain places such as Hamburg, Zeebrugge, Canary Islands and French and Spanish Atlantic ports (not an exhaustive list) become inaccessible due to large tidal ranges. The effect on the gangway configurations required to negotiate varying height differences between the quay and the ship cause steep gangways, that for safety reasons mean wheelchair users may not be able to get ashore. Please contact us for advice if this is of concern.
On voyages that have a call at a port that requires use of the ship’s launches to get ashore, it may not always be possible for some guests with disabilities or mobility issues to access the launches or the shore quayside. Every effort will be made to enable access, but you must have some independent mobility in order to step into the launch and out of it on the shore side. Our crew are not allowed to lift guests. Please be advised by our officers accordingly.
Can I change my holiday after booking?
Please see Booking Conditions clauses 12-17 and clause 38 on pages 262 and 263 respectively.
ON BOARD
How long will I be in Port?
The time the ship will be in port will vary according to the voyage and port. For each voyage in this brochure we have indicated next to each port whether our port call will be a morning, an afternoon, a full day or longer. Below you will find a guide to how long the ship will usually be in port:
Morning: The Ship will usually arrive between 7am and 9am and normally depart between 12noon and 2pm
Afternoon: The Ship will usually arrive between 12noon and 2pm and normally depart between 5pm and 7pm
Full Day: The Ship will usually arrive between 7am and 10am and normally depart between 4pm and 8pm
Full Day & Evening: The Ship will usually arrive between 7am and 10am and normally depart between 9pm and 11.59pm
Afternoon & Evening: The Ship will usually arrive between 12noon and 2pm and normally depart between 9pm and 11.59pm
Afternoon, Overnight & Full Day: The Ship will usually arrive between 12noon and 2pm and depart the following day between 4pm and 8pm
Can friends come on board?
Your friends are always welcome at the port to wave you off. However, due to our stringent security measures and to ensure the safety of our guests and crew, we do not allow visitors on board.
What if I need a special diet?
We will do our best to accommodate your requirements. Please advise us of your needs six months prior to departure or at the time of booking, whichever is closer to your departure date.
To book and for current fares, visit
www.cunard.com, call 0845 071 0300or contact your travel agent
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