Feature
In the free to attend Retail Fraud a direct customer involvement i.e. Brent
Theatre, chaired by Professor marketing and promotions. Hoberman
Joshua Bamfield we have a number 12.00-12.30 – Andy Pope – Co-op –
of top flight retailers. We have why retailers should strategically
therefore published the complete engage with Crime & Disorder
agenda below: Reduction Partnerships. Andy will
talk about his work to not only
Day 1 promote the Co-op’s initiatives, but
10.30-11.00 – Paul Simms, also how engagement with other
Managing Director of the CNP UK retailers to and collaboration
Fraud Prevention Company The 3rd with police is beginning to pay
Man and Geoffrey Northcott – dividends
Managing Director of The Loss 13.00-13.30 – Akif Khan –
Prevention Company, who Cybersource Fraud results
managed loss prevention on behalf Akif will present the latest findings
of several retailers including from the leading internet security
Borders. Paul and Geoffrey will provider into trends in online fraud
examine: 13:30-14.00 – Richard Lawrence –
• The methods used by fraudsters Monsoon/new chairman of the RLP
to obtain goods and services Fashion Forum and vice chairman
deceitfully from CNP retailers Mitch Haynes of Mosaic discuss: 11.30-12.00 – Ruth Orchard,
• The levels of attempted CNP fraud ‘Why Collaboration is the new Director-General, The Anti-
and why these differ from the competition’ and why fashion Counterfeiting Group
‘official’ APACS figures retailers are working together and FAKES ON THE MAKE
• An analysis of CNP fraud patterns sharing data to beat crime. They say that imitation is the
during the Christmas 2008 period 14.00 – 14.30 – Alan McWilliams – sincerest form of flattery, but
• Prevention techniques and Business Crime Reduction Manager counterfeit goods are not about
opportunities to seek civil Croydon Town Centre BID boosting a brands ego – they are an
recovery A tale of two towns – Croydon is everyday phenomenon that are in it
11.00-11.30 – Mike Finch, Profit one of London’s thriving suburbs, to make money from unsuspecting,
Protection Stockloss Manager B&Q but, according to figures from the and, in many cases, suspecting
Engagement, Engagement, Retail Loss Prevention Fashion members of the public. Ruth
Engagement: Inclusion as a way of Forum, it is also the biggest hot Orchard, established the ACG to
protecting against loss. Why spot for shrink figures, not only in tackle this issue head on and will
retailers need to inspire and the UK, but also the Republic of look at three areas:
empower in order to broaden the Ireland. Alan McWilliam is new to • Consumers – quality and safety
reach of the loss prevention the role of business crime reduction issues, and their attitudes towards
strategy. Mike will talk about how manager and will talk about his fake goods
to engage the team from the top new security and loss prevention • Economic impact of counterfeiting
executive level to the shop floor strategy for putting Croydon on the – local, national and global
staff to reduce theft and fraud and retail map for the right reasons. • Links to other serous organised
ensure staff feel part of the 14:30-15:00 – John Bates, BSIA crime
company Chief Executive. 'Security Matters' 13.00-13.30 – Retail injunctions – the
11.30-12.00 – Lloyd Emerson , Crime The holistic approach to security new ASBOs?
Analysis Manager, Argos from concerns over loss prevention James Haddleton, head of Retail
How Profit Protection benefits our to prevalent issues such as the and partner at DWF Law Firm – Why
customers’. contribution retailers can make to retail injunctions are the new more
Protecting profits is important but reducing cash-in-transit crime. effective ASBOs. In1998 the Crime
it has benefits beyond loss and Disorder Act introduced the
prevention. Whilst the information Day 2 Anti Social Behaviour Order (ASBO).
has a direct affect on the retention 11.00-11.30 – Colin Culleton – HMV The aim was to prevent future acts
of profit it also targets those issues and Bill Fox from Maybo that might cause harassment, alarm
that affect Argos’s customer Confronting thieves – safer stores or distress. Retailers and others saw
experience in store. and staff interventions – When is it it as a potential way of keeping
Process issues, a large cause of right to intervene with customers malcontents away from their
lost profit, are readily identified or disruptive members of the premises. But it has become a badge
before opportunities arise for public, especially when there is a of honour for many persistant
internal fraud. Whilst internal fraud real risk to staff and other offenders. James explores a new
continues to be a key focus Argos customers? Bill Fox from Maybo tool in the retailer’s armoury – the
finds that the return on investment talks through this tricky conundrum retail injunction which seems to be
can be higher where information with the help of a case study from making inroads into this perennial
supports areas of the business with Colin Culleton at HMV problem. RF
ISSUE 3 DECEMBER 2008 • 19
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