to deduct any money which you have received or are of the reasons set out in clause 8(b) (1) of these booking For Type A bookings, we act only as agent for the
entitled to receive from the transport operator or conditions.In addition, for these bookings, we will not be transport operator or campsite owner concerned and
campsite owner for the complaint or claim in question. liable for any delay unless it has a significant effect on therefore cannot accept any liability for your transport or
(5) This clause * is intended to set out our obligations to your arrangements. campsite. Any assistance provided in resolving a
you as a tour operator/ organiser in the light of the SAFETY STANDARDS complaint in relation to any such booking is provided on
Package Travel, Package Holidays and Package Tours 12. Please note, it is the requirements and standards of a goodwill basis and in our capacity as agent.
Regulations 1992 and as amended. Please note, we the country in which any services which make up your YOUR PROPERTY
regret we cannot make any payment to you or any arrangements are provided which apply to those services 23. You must pay all due care and attention to your
member of your party if the person concerned is not and not those of the UK. As a general rule, these personal belongings. We cannot accept any liability if
entitled to one from us under these Regulations. requirements and standards will not be the same as the they are lost or damaged through no fault of ours. (see
*(6) You must provide ourselves and our insurers with all UK and may sometimes be lower. clause 8(b).) Unattended caravans are the sole
assistance we may reasonably require. You must also tell ADVANCED BOOKING SERVICE responsibility of their owners.
us and the supplier concerned about your claim or 13.(a). The minimum period which may be accepted for BROCHURE DESCRIPTIONS
complaint as set out in clause 12 below. If asked to do so, any booking with the Advance Booking Service is one 24. To the best of our knowledge the campsite
you must transfer to us or our insurers any rights you night unless otherwise stated below the site description descriptions and holiday information in this brochure are
have against the supplier or whoever else is responsible or where an “ITX” booking is made. There is no restriction totally up to date at the time of going to press (October
for your claim or complaint (if the person concerned is on the maximum number of nights or sites which may 2008) but it is possible (for example) for a campsite to
under 18, their parent or guardian must do so). You must be booked but the members making the booking must change hands or for certain facilities or services at the
also agree to cooperate fully with us and our insurers if stay at the site on all nights they have booked. campsite to be altered and we therefore must emphasise
we or our insurers want to enforce any rights which are (b) It is a condition of the Advance Booking Service that that the contents of this brochure represent the detail
transferred. members book their car ferry crossing utilising one of available at the time of printing. Whilst every effort is
CANCELLATION AND CHANGES BY YOU. the operators as shown in our 'Travel Service in Europe' made to ensure the accuracy of such information and
9. If you wish to cancel your confirmed booking, you brochure. Members who particularly wish to book their prices at the time of printing, regrettably errors do
must notify us in writing as soon as possible. As we and own car ferry for any reason, or wish to use an occasionally occur. You must therefore ensure you check
our suppliers incur costs from the time we confirm your alternative ferry operator, may still take advantage of this all details of your chosen arrangements (including the
booking, the following charges will apply: If cancellation scheme, but a service fee of £25 per booking must be price) with us at the time of booking. Where we act only
is received prior to or on Balance Due Date, your deposit added to all the charges shown. as agent we will have no responsibility for any errors in
will be retained. If cancellation is received after Balance (c ) For the purposes of the Advance Booking Service, any documentation, including pricing errors except
Due Date, then your deposit will be retained, child prices depend on the age limits set by individual where those errors were made by ourselves.
together with all costs and charges incurred by us and/or campsites as mentioned in the brochure. ADDITIONAL BOOKING CONDITIONS
incurred or imposed by any of our suppliers as a result. (d). High and low season periods vary for each site and The following additional conditions apply to Type B and
(See also page 4). Different charges apply to bookings full details are given in the individual site descriptions. Camping Cheque bookings, and, where specified, to
made over the Internet and these are shown on our SERVICES AND TOURIST TAX Centre Rallies and Group Bookings.
website. Claims may be made on the Red Pennant 14. Unless otherwise stated in the campsite or holiday 25. Members must travel out and back on the ferries and
Service (if purchased by you) if the reason for the description, all members must settle any bills for water at the times booked by us. Members who travel with any
cancellation is covered under Section 9 (see Red Pennant or sewage connections and any Tourist Tax applicable other ferry operator and/or at a different time than the
policy wording). Where any cancellation reduces the directly with the relevant site administration. booked sailing will be liable for the full cost of the
number of full paying party members below the number CAMPSITE FACILITIES alternative arrangement.
on which the price, number of free places and/ or any 15. The brochure describes the facilities normally 26. No refunds can be made for any nights not spent at
concessions agreed for your booking were based, we will available at each campsite during the main part of the campsites booked in the holiday itinerary. Where
recalculate these items and re-invoice you season, usually July and August. At many sites not all members spend additional nights at these campsites, the
accordingly. Should you wish to make any changes to facilities will be operating during the early and late cost must be paid direct to the campsite owner.
your confirmed arrangements, you must notify us as season (e.g. as a result of lack of demand, weather 27. Members are responsible for paying any campsite
soon as possible. Whilst we will endeavour to assist, we conditions, maintenance and repair, etc) and we cannot fees in respect of night halts which are not included in a
cannot guarantee any such requests will be met. Where be held liable for non-provision of any service. In some booking itinerary. Members may, if they so wish, book
they can be met, an amendment fee of £10 per booking cases only a bare minimum of facilities will be open at campsites through the Advance Booking Service for any
will be payable together with any costs incurred by the very beginning and end of the season. night halts not included in their itinerary.
ourselves, and any costs or charges incurred or imposed CHILD PRICES 28. No reduction in prices can be granted to
by any of our suppliers or the transport operator or 16. The age at which child prices come into operation shareholders of the ferry companies utilised. The ferry
campsite owner in the case of Type A bookings. varies according to whether you are travelling on an Type offers shown in the 'Travel Service in Europe' brochure
Type B bookings only B holiday or on an Advance Booking Service holiday, (see may not apply to Type B bookings, Centre Rallies, Group
If any member of your party is prevented from travelling, clauses 13(c ) and 31). All age definitions relate to the age Bookings or Camping Cheque packages, nor do any
the person(s) concerned may be able to transfer their of that person on the date of departure from home. subsequent offers published in any other Club literature.
place to someone else (introduced by you) providing we SITE RATINGS 29. Some of our Type B holidays require a minimum
are notified not less than four weeks before departure. 17. All the 'star' and category ratings given in this number of participants for them to operate, and this is
Where a transfer to a person of your choice can be made, brochure are those granted to the campsites by the shown in the brochure against each holiday. Should this
all costs and charges incurred by us and/or incurred or authorities of the countries in which they are located. number not be achieved we reserve the right to cancel
imposed by any of our suppliers as a result together with These are not grades awarded by our personnel and in the holiday at any time prior to balance due date. See
an amendment fee of £10 must be paid before the no way represent comparisons with our own sites in the also clause 6 (b) of these booking conditions.
transfer can be effected. You may also be permitted to UK. 30. We cannot guarantee that members travelling on any
transfer a booking in this way for other types of COMPLAINTS PROCEDURE Type B booking will be allocated pitches all together in
bookings, however, this cannot be guaranteed. In all 22. In the unlikely event that you have any reason to the same area of the campsite. However, campsite
cases the party leader must be a Club member. Please complain or experience any problems with your owners will be requested to arrange this wherever
ask for details at the time of booking. arrangements whilst away, you must immediately inform possible.
INSURANCE the supplier of the service(s) in question. Any verbal 31. Child prices for Type B bookings will apply to any
10. We consider adequate travel insurance to be notification must be put in writing and given the supplier person between the ages of 4-13 inclusive at the date of
essential. For some Type B bookings, this is compulsory as soon as possible, and should also be sent to our office. departure, unless otherwise stated.
(see clause 31). Details of the policy we offer are shown Should the problem remain unresolved you should 32. Some Escorted European Type B Holidays include the
elsewhere in this brochure and also in the separate Red telephone the Travel Service department at East cost of Red Pennant “Motoring and Personal” single trip
Pennant brochure. Premiums must be paid as soon as Grinstead during office hours or in extreme cases outside travel insurance appropriate to the length of the holiday.
possible as cover will not be effective until we receive all of these hours by telephoning 01342 336606 and we will If the holiday is extended or there are other variations
applicable premiums in full. Please read your policy do everything reasonably possible to solve the problem. such as a vehicle being over 10 years old etc then the
details carefully and take them with you on your break. It Until we know about a problem or complaint, we or the appropriate additional supplements will be payable. No
is your responsibility to ensure that the insurance cover supplier cannot begin to resolve it. Most problems can be reduction in holiday cost is allowable for members with
you purchase is suitable and adequate for your particular dealt with quickly. If you remain dissatisfied, you must other travel insurance (except Red Pennant Annual).
needs. write to us within 28 days of your return to the UK giving Members declaring an existing medical conditions may
DELAY your booking reference and full details of your be required to undergo a “screening” conversation with
11(a). For Type A bookings complaint. For all complaints and claims which do not our insurance underwriters. The Caravan Code -members
As we act as agent only, we cannot accept any liability in involve death, personal injury or illness, we regret we are required to adhere to and abide by The Caravan
the event of a delay at your homeward or outward point cannot accept liability if you fail to notify the Code as set out in The Caravan Club's UK Sites Directory
of departure. complaint or claim entirely in accordance with this and Handbook. Parents have responsibility for their
(b) Type B bookings clause. Any member leaving a campsite early at which children at all times unless placed in the care of a duly
We regret we are not in a position to offer you any they had made an advance reservation without first authorised person. Particular care should be taken on
assistance in the event of delay at your outward or asking us for assistance in solving the problem will not sites with lakes, swimming pools and children’s
homeward point of departure. Any transport operator be entitled to a refund of any unused pitch fees under playgrounds.
176
concerned may however provide refreshments etc. We any circumstances.
cannot accept liability for any delay which is due to any
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136  |  Page 137  |  Page 138  |  Page 139  |  Page 140  |  Page 141  |  Page 142  |  Page 143  |  Page 144  |  Page 145  |  Page 146  |  Page 147  |  Page 148  |  Page 149  |  Page 150  |  Page 151  |  Page 152  |  Page 153  |  Page 154  |  Page 155  |  Page 156  |  Page 157  |  Page 158  |  Page 159  |  Page 160  |  Page 161  |  Page 162  |  Page 163  |  Page 164  |  Page 165  |  Page 166  |  Page 167  |  Page 168  |  Page 169  |  Page 170  |  Page 171  |  Page 172  |  Page 173  |  Page 174  |  Page 175  |  Page 176  |  Page 177  |  Page 178  |  Page 179  |  Page 180