clause, if transportation costs or dues, taxes (for example available or provide as part of our contract with you are arranged,
VAT) or fees payable for services such as embarkation or (c) cancelling or accepting the cancellation in which case performed or provided with reasonable skill and care. We
disembarkation fees at ports increase or decrease. Even you will receive a full and prompt refund of all monies will accept responsibility if any death, personal injury,
in the above cases, only if the amount of the increase in you have paid to us. failure or deficiency of your arrangements is caused by
our costs exceeds 2% of the total cost of your Please note, the above options are not available where any failure by ourselves or our employees (providing they
arrangements (excluding insurance premiums and any any change made is a minor one. If we have to make a were at the time acting within the course of their
amendment charges), will we levy a surcharge. If any significant change or cancel after the date on which the employment) or our agents or suppliers (as applicable) to
surcharge is greater than 10% of the cost of your balance of the cost of your arrangements is due we will use reasonable skill and care in performing or providing
arrangements (excluding insurance premiums and any pay you a reasonable level of compensation appropriate the service in question. Please note it is your
amendment charges), you will be entitled to choose one to the level of inconvenience caused, subject to the responsibility to show that reasonable skill and care has
of options (a), (b) or (c) set out in clause 6 (b) below. You following exceptions. Compensation will not be payable not been used if you wish to make a claim.
have 14 days from the issue date printed on the and no liability beyond offering the above mentioned We will not be responsible for any injury, illness, death,
surcharge invoice to tell us if you want to choose option choices can be accepted where we are forced to make a loss (for example loss of enjoyment), damage, expense,
(b) or (c) as set out in clause 6 (b) below. If you do not tell change or cancel as a result of unusual and cost or other sum or claim of any description whatsoever
us that you wish to choose either of these options within unforeseeable circumstances beyond our control, the which results from any of the following: -
this period of time, we are entitled to assume that you consequences of which we could not have avoided even (a) the fault of the person(s) affected or any member(s) of
do not wish to do so and will pay the surcharge. Any with all due care or where we are forced to cancel a their party or
surcharge must be paid with the balance of the cost of holiday due to insufficient numbers (see clause 29). No (b) the fault of a third party not connected with the
the arrangements or within 14 days of the issue date compensation will be payable and the above options will provision of your arrangements which we could not have
printed on the surcharge invoice, whichever is the later. not be available if we cancel as a result of your failure to predicted or avoided or
A refund will only be payable if the decrease in our costs comply with any requirement of these booking (c) an event or circumstance which we or the supplier of
exceeds 2% as set out above. Where a refund is due, we conditions entitling us to cancel (such as paying on time). the service(s) in question could not have predicted or
will pay you the full amount of the decrease in our costs. In all cases, our liability for significant changes and avoided even after taking all reasonable care
We promise not to levy a surcharge within 30 days of cancellations is limited to offering you the above (see clause 7)
departure. mentioned options and, where applicable, compensation (d) the fault of anyone who is not carrying out work for
ALL ARRANGEMENTS payments. We regret we cannot pay any expenses, costs us (generally or in particular) at the time.
Many transport operators are now using 'Flexible or losses incurred by you as a result of any change or In addition, we will not be responsible where you do not
Pricing'. This effectively means that prices can and do cancellation. No compensation is payable for minor enjoy your arrangements or suffer any problems because
vary on a daily basis for the same arrangements. changes or where we make a significant change or cancel of a reason you did not tell us about when you booked
Consequently, where we give a quotation for a particular before the date on which the balance of your your arrangements or where any problems you suffer did
journey, this is only valid at the time of quoting. Any arrangements is due. not result from any breach of our contract or other fault
booking made at a later time may be at a different rate. Very rarely, we may be forced by "Force Majeure" (see of ourselves or, where we were responsible for them, our
We reserve the right to correct errors in both advertised clause 7) to change or terminate your arrangements after suppliers or agents or where any losses, expenses, costs
and confirmed prices. We will do so as soon as we departure but before the scheduled end of your time or other sum you have suffered relate to any business.
become aware of the error. Please note, changes and away. This is extremely unlikely, but if this situation does Please note, we cannot accept responsibility for any
errors occasionally occur. You must check the price of occur, we regret we will be unable to make any refunds services which do not form part of our contract. This
your chosen arrangements at the time of booking. (unless we obtain any refunds from our suppliers), pay includes, for example, any additional services or facilities
CONDITIONS OF SUPPLIERS you any compensation or meet any costs or expenses you which your transport operator or campsite owner or any
5. Many of the services which make up your booking are incur as a result. other supplier agrees to provide for you where the
provided by independent suppliers. Those suppliers FORCE MAJEURE services or facilities are not advertised in our brochure
provide these services in accordance with their own 7. Except where otherwise expressly stated in these and we have not agreed to arrange them and any
terms and conditions. Some of these terms and booking conditions, we regret we cannot accept liability excursion you purchase in resort.
conditions may limit or exclude the supplier's liability to or pay any compensation where the performance or (2) The promises we make to you about the services we
you, usually in accordance with applicable International prompt performance of our contractual obligations is have agreed to provide or arrange as part of our contract
Conventions (see clause 8 (4)). Copies of the relevant prevented or affected by or you otherwise suffer any - and the laws and regulations of the country in which
parts of these terms and conditions are available on damage or loss (as more fully described in clause 8(1) your claim or complaint occurred - will be used as the
request from ourselves or the supplier. below) as a result of "Force Majeure". In these Booking basis for deciding whether the services in question had
ALTERATIONS AND CANCELLATIONS BY TRANSPORT Conditions, "Force Majeure" means any event which we been properly provided. If the particular services which
OPERATORS/CAMPSITE OWNERS/US or the supplier of the service(s) in question could not, gave rise to the claim or complaint complied with local
6.(a). If the transport operator or campsite owner even with all due care, foresee or avoid. Such events may laws and regulations applicable to those services at the
changes or cancels your Type A booking. If there is a include war or threat of war, riot, civil strife, actual time, the services will be treated as having been properly
change to your Type A booking we will pass on the new or threatened terrorist activity, industrial dispute, natural provided. This will be the case even if the services did
details to you together with any compensation that the or nuclear disaster, adverse weather conditions, fire and not comply with the laws and regulations of the UK
transport operator or campsite owner may offer. As agent all similar events outside our control. which would have applied had those services been
only for the transport operator or campsite owner we OUR LIABILITY TO YOU provided in the UK.
cannot accept any liability for any changes or 8. (a) Type A bookings only (3) We limit the maximum amount we may have to pay
cancellations made to these bookings. In respect of Type A bookings we act only as an agent for you for any and all claims or parts of claims which do
(b). If we change or cancel Type B bookings. We start the transport operator or campsite owner concerned. not involve personal injury, illness or death. Except
planning the arrangements we offer many months in Your contract for your transport or stay at the campsite is where loss of and/or damage to luggage or personal
advance. Occasionally, we have to make changes to and directly with the transport operator or campsite owner. possessions is concerned or a lower limitation of liability
correct errors in our brochure and other details both We accept no liability in relation to the transport or applies to your claim, the maximum amount we will
before and after bookings have been confirmed, and can campsite itself or for the acts or omissions of the have to pay you for such non personal injury claims if we
cancel confirmed bookings. Whilst we always endeavour transport operator or campsite owner concerned. In are found liable to you on any basis is twice the cost of
to avoid changes and cancellations, we must reserve the respect of the transport you book, the transport the holiday (excluding insurance premiums and
right to do so. However, we will only cancel your operator’s terms and conditions of carriage will apply to amendment charges) paid by or on behalf of the
confirmed arrangements after the date the balance of your contract (copy available on request direct from the person(s) affected in total. This maximum amount will
the cost of your holiday is due where you have failed to suppliers). Please note the transport operator is entitled only be payable where everything has gone wrong and
comply with any requirement of these booking to limit its liability to you in accordance with applicable you have not received any benefit at all from your
conditions entitling us to cancel (such as paying on time) International Convention(s) or Regulation(s) (for example, holiday.
or where we are forced to do so as a result of force the Athens Convention for international travel by sea.) In (4) Where any claim or part of a claim concerns or is
majeure as defined in clause 7 below. respect of the campsite you book, the terms and based on any travel arrangements (including the process
Most changes are minor. Occasionally, we have to make a conditions of the campsite owner will apply to your of getting on and off the transport concerned) provided
“significant change”. “Significant changes” include the contract (copy available on request). by any, sea, rail or road carrier or any stay on a campsite,
following changes when made before departure; However, in the event that we are found liable on any the maximum amount of compensation we will have to
a change of accommodation area for the whole or a basis whatsoever our maximum liability to you if we are pay you will be limited. The most we will have to pay you
major part of the time you are away, a change of found to have been at fault in relation to any service we for that claim or that part of a claim if we are found
outward departure time or overall length of time you are provide as agent for the transport operator or campsite liable to you on any basis is the most the carrier or
away of twelve or more hours, or a change of UK owner concerned (as opposed to any service provided by campsite owner concerned would have to pay under the
departure point to one which is more inconvenient for the transport operator or campsite owner for whom we International Convention or Regulation which applies to
you. If we have to make a significant change or cancel, are not responsible ) is limited to twice the cost of the the travel arrangements or campsite stay in question (for
we will tell you as soon as possible. If there is time to do booking in question. We do not exclude or limit any example, the Athens Convention for International Travel
so before departure, we will offer you the choice of the liability for death or personal injury which arises as a by Sea). Please note: Where a carrier or campsite owner
following options:- result of our negligence or that of our employees whilst would not be obliged to make any payment to you under
(a) (for significant changes) accepting the changed acting in the course of their employment. the applicable International Convention or Regulation in
arrangement charges or (b) Type B bookings only respect of a claim or part of a claim, we similarly are not
(b) purchasing alternative arrangements from us, of a (1) We promise to make sure that all parts of the obliged to make a payment to you for that claim or part
similar standard cost to that originally booked if arrangements we have agreed to arrange, perform or of the claim. When making any payment, we are entitled
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