Booking Conditions
The following Booking Conditions together with the information contained in the Advice and
Information and Booking Information sections and all other general information found in our
brochure form the basis of your contract with The Caravan Club, of East Grinstead House, East
Grinstead, West Sussex, RH19 1UA. All bookings are subject to these booking conditions. Please
read these carefully as they set out our respective rights and obligations.
In these Booking Conditions, “you” and If you book a “Package Holiday” through
of the balance must be received by the 'Balance Due'
“your” means all persons named on the us and it is confirmed, we will then
date shown on your confirmation/invoice. If we do not
receive payment of all monies due (including any
booking (including anyone who is added accept responsibility for it in accordance surcharge) in full and on time we on behalf of the
or substituted at a later date). “We”, “us” with these Booking Conditions as an
transport operator or campsite owner (if you have
booked a Type A booking), or we ourselves (if you have
and “our” means The Caravan Club. “organiser” under the “Package Travel,
booked a Type B booking), we will cancel your booking
We act as an agent for ferry operators,
Package Holiday and Package Tour and retain any deposits paid by you. When accepting
Eurotunnel and campsite operators for
Regulations 1992” and as amended.
any booking within ten weeks of departure date we
reserve the right to ask you to pay the full cost of your
whom we effect reservations. Bookings
These bookings are known as Type B
booking. We accept the following methods of payment:
may be made through us as follows:-
Bookings.
cheque, debit card or credit card authorisation. NB: No
tickets or other documentation will be forwarded until
- For ferry/Eurotunnel travel only
MAKING YOUR BOOKING
1. By making the booking the party leader confirms
all invoiced balances have been paid.
-For campsite accommodation only that he/she accepts and agrees to be bound by these
YOUR CONTRACT
3. A binding contract between you and the transport
- For a ferry or Eurotunnel booking
conditions and that he/she has the authority of all
those in his/her party to make the booking on their
operator or campsite owner (if you have made a Type A
together with a campsite booking, where
behalf. Once we have received your booking and all
booking), or between you and us (if you have made a
each of the elements is available for
appropriate payments (see clause 2 below), we will,
Type B booking) comes into existence when we despatch
the confirmation invoice to the party leader. This
purchase individually through ourselves,
subject to availability, confirm your holiday by issuing
a confirmation invoice. This invoice will be sent to the
contract and all matters arising out of it are governed by
as agents, at the same price.
party leader. Please check this invoice carefully as
English law. We both agree that any dispute, claim or
other matter which arises out of or in connection
These will be governed by the terms and
soon as you receive it. Contact us immediately if any
information which appears on the confirmation or any
with your contract with us and all matters arising out
conditions of each of the ferry,
other document appears to be incorrect or incomplete
of it will be dealt with by the Courts of England and
Eurotunnel or campsite operators and
as it may not be possible to make changes later. We
Wales only.
PRICES
your contract will be with each of these
regret we cannot accept any liability if we are not
notified of any inaccuracy in any document within 7
4 (a). Type A bookings only.
suppliers. These bookings are known as
days of our sending it out. We will do our best to
As we act only as agent for the transport operator or
campsite owner with whom your contract is with, we
type A Bookings.
rectify any mistake notified to us outside these time
limits but you must meet any costs involved in doing
reserve the right to pass on to you in full all additional
costs and charges of whatever nature imposed by the
Package Holidays so. Where we act only as agent (Type A bookings) we
will have no responsibility for any errors in any
transport operator or campsite owner concerned in
A “package holiday” is deemed to exist
documentation except where those errors were made
accordance with its own terms and conditions.
where the following circumstances apply:- by ourselves. Any acceptance of such responsibility will
(b) Type B bookings only.
- A holiday which consists of at least two
also be subject to the time limits and other exceptions
Our prices were calculated on 1 October 2008 on the
set out in this clause.
basis of then known costs and exchange rates of £1 to
elements from a) transport, b) PAYMENT
€1.30.
accommodation or c) other tourist
2. To confirm your booking, you must pay a deposit of
We reserve the right to increase or decrease the prices of
£75 per party (or full payment if booking within ten
unsold arrangements at any time. We also reserve the
services (not ancillary to any transport or
weeks of departure) at the time of booking. Depending
right to make changes to and correct errors in advertised
accommodation and forming a significant on your booking, some ferry operators may require a
prices at any time before your arrangements are
part of the arrangements) where they are
higher deposit at the time of booking or full payment
confirmed. The price of your chosen arrangements will
more than eight weeks before departure and you will be
be confirmed at the time of booking.
all booked through us at the same time
advised of this at the time of booking. If you wish to
Once the price of your chosen arrangements has been
and where we act as a supplier rather
purchase the Red Pennant Insurance policy we offer (or
confirmed at the time of booking, then, subject to the
than agent and/or special prices apply
Red Pennant Insurance is compulsory for the holiday you
correction of errors, we will only increase or decrease the
have chosen - see applicable holiday description), all
price in the following circumstances. Price increases or
which are less than if the products were
applicable premiums must also be paid at the time of
decreases after booking will be passed on by way of a
174
purchased separately.
booking. See also clause 10 – “Insurance”. Full payment
surcharge or refund. A surcharge or refund (as applicable)
will be payable, subject to the conditions set out in this
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