Issue 4 Summer 008
Gartner’s strategic planning assumption is that full 2012
3
. Companies like Avaya, who have traditionally
aggregation, enabling presence to be functional across specialised in voice, are now opening up their systems
desktop and mobile devices for instant messaging, to allow the integration of multiple channels, protocols
audio and video conferences will not be realised until and applications
4
.
ILLUSTRATION OF PRESENCE MANAGEMENT IN ACTION
Presence Management using The product application An instant messenger
data from the Mortgage displays the details of the conversation is started
Application to indicate mortgage opportunity
appropriate personnel and
thus providing their availability
Figure 1
1 | Perspectives on technology
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