The true value to start the experience the moment everyone enters the room.
To be fair, the invisibility of the technology is also thanks to a lot of In this way, we’re seeing the technology become totally incidental to
technical effort that goes into making it work. Importantly, we’ve those people who use it most. And that’s when its real value shines
made sure that our network is not just designed to support voice or through. No longer are we thinking about it at all. Through this highly
data, but video – and this is a critical part of its success. Immersive advanced communications package, we are all starting to focus once
telepresence will not tolerate network hits or congestion. You’re talking more on what’s really important: the act of communicating itself. n
about considerably more bandwidth which needs proper engineering
and management. So, just as we do with our customers, we take To find more about Nortel’s Telepresence Solutions offering, go to
advantage of on-site support with global management and monitoring, www.nortel.com/telepresence
Case study
Background deployed in its newest Toronto office. The system is easy to use for
Deloitte professionals offering web-based reservations, gateways,
Deloitte Canada is one of the member firms of the Deloitte Touche pre-connected and configured conferencing, proactive testing and
Tohmatsu network of firms. Deloitte professionals provide accounting, performance monitoring, recording and playback on demand and
financial advisory, consulting and tax services to clients big and small metrics reporting
around the globe.
Deloitte Canada plans to rollout the system to its other offices across
Deloitte Canada is taking advantage of telepresence to enhance the Canada.
productivity of its professionals, reduce travel time, save costs and be
more environmentally considerate. Results & benefits
Customer need With telepresence, participants forget after five minutes that they are
in a videoconference; - they can read body language and turn their
Deloitte professionals throughout the world are increasingly relying heads when someone speaks.
on video and teleconferencing as a critical element of the firms’
green initiatives. However, its video conferencing was underutilised According to Richard Sullivan, National Director Business Services,
because the image quality was poor; the connections unreliable and “Participants can take part in a meeting with colleagues from around
the technology was difficult to manage and awkward to use. the world and still make it home for dinner! It’s efficient, cost effective
and green.”
Deloitte Canada needed a reliable, quality multimedia-based solution
with around-the-clock support. They needed a service that would Richard added, “From a business services perspective, the fact
offer them a complete, end-to-end, telepresence experience. that this is a fully managed solution means we can rely on a
support structure that will do a test call in advance, ensure that
Nortel solution everything is in place – my staff doesn’t need to have in-depth
technical training and the participants simply walk in the room and
Deloitte Canada had a Nortel Multimedia Telepresence Solution join their colleagues.” n
ecoexecutive | 42
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