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OUR PRODUCTS AND SUPPLIERS continued

COMMITMENTS AND TARGETS

STATUS

PROGRESS MADE DURING 2008/09

MORE INFO ON PAGE

John Lewis: Continue to support Fairtrade products

Met

£1.1 million sales during Fairtrade Fortnight 2009 (11% uplift on pre-promotion sales); 120 Fairtrade lines available New target: In 2010, double the number of Fairtrade lines in both existing and new categories

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John Lewis: All outdoor furniture to be FSC-certified for 2010 season; extend timber sourcing policy to all wood-based furniture and non-furniture products

On track

83% outdoor furniture FSC-certified in 2009; 4% of indoor furniture FSC-certified New target: By 2012, 30% of our indoor furniture ranges will be FSC-certified and a further 20% will be either actively progressing towards FSC certification or certified by other schemes

12

John Lewis: Continue to ensure 95% of domestic large electrical appliances are A rated or above

Met – ongoing

100% of domestic large electrical appliances A or A+ rated

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John Lewis: Offer credible assortment of products that enable customers to lead a more energy- efficient lifestyle

Met

Wide range of products made from recycled or organic materials on offer, as well as Fairtrade and energy-efficient products. Products highlighted via ‘Make a difference’ promotion New target: In 2010, increase, by at least 50%, lines in the following categories: organic, sustainable lifestyle, sustainable raw materials and recycled

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Phase out sale of incandescent light bulbs by 2012

On track

Voluntary agreement with Defra; incandescent 75–100W bulbs phased out; 90 energy-efficient bulbs

available at John Lewis

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our people

Expand diversity awareness training for managers

Met

Launched diversity toolkit which provides Partners with practical advice and information on a range of diversity issues

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Continue to increase average Partner survey score

Met

60,000 Partners (90%) responded to the 2009 survey; average score rose slightly; 169 shops (69%) matched or exceeded the target score

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Aim to achieve an upper quartile score on percentage of Partners who agree/strongly agree for each question in the Partner survey

New target

We will use external benchmarking to measure our progress and performance

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our COMMUNITIES

Contribute at least 1% of pre-tax profits to charitable and community initiatives

Met

£7.5 million (1.85% of pre-tax profits) contributed

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Provide support to overseas disasters through the British Red Cross

Met

£50,000 donation made

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Increase participation in Golden Jubilee Trust volunteering programme

Met

23,618 hours donated, highest ever annual figure (5% increase on 2007/08)

20

Roll out Partners in Sport (PinS) scheme

Met – ongoing

PinS initiatives rolled out since October 2008: Partners being trained as sports coaches; high-potential athletes getting support towards 2012 Olympics; participation in physical activity being encouraged

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Waitrose: Measure impacts of Waitrose Foundation; increase product range; extend geographical range; promote achievements

Met

Further £700,000 raised in 2008/09; 100 projects involving 16,000 people in South Africa; rolled out to Ghana and Kenya; product range expanded to 100 products; communications include customer leaflets, waitrose.com info and blog by placement student

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