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CSR overview

Find out how being an employee-owned business makes us different, how we have reviewed our CSR strategy and how our governance structures help us to embed CSR across our business.

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OUR CUSTOMERS, PRODUCTS AND SUPPLIERS

We’re committed to dealing fairly with our suppliers, selling responsibly sourced quality products and deepening our relationships with loyal customers.

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• Our customers
• The best of British
• Waitrose and John Lewis products
• Our suppliers

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OUR PEOPLE

We aim to provide worthwhile, satisfying employment in a successful business to people of ability and integrity, treat them with respect and courtesy, and recognise and reward their contributions.

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• The employee ownership model
• Embracing diversity
• Skills and training
• Partner engagement
• Benefits and rewards

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OUR COMMUNITIES

We make a positive difference to the communities where we do business. And it’s not just local people that benefit; our Partners also gain new skills and confidence from participating in charitable and community initiatives.

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• Charitable contributions
• Partner-led activities
• Volunteering
• Waitrose Education
• Town centre investment

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OUR ENVIRONMENT

We are committed to reducing our impact on the environment and promoting good environmental practice. We have programmes, processes and targets in place to ensure we continue to deliver our environmental commitments.

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• Reducing our carbon footprint
• Improving energy efficiency
• Transport and refrigeration emissions
• Sustainable construction
• Waste, recycling and packaging

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OUR STAKEHOLDER ENGAGEMENT

To help us deliver our commitments, we continue to develop strategic partnerships and alliances with other organisations, and respond to the concerns of all our stakeholders.

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OUR PERFORMANCE

Read more about the commitments and targets we have set ourselves, and the progress we have made in 2008/09 towards achieving them.

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