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Our performance against key commitments

Commitments and targets are at a Partnership level unless otherwise stated.


our PRODUCTS AND SUPPLIERS

COMMITMENTS AND TARGETS

STATUS

PROGRESS MADE DURING 2008/09

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All own-brand supplier sites to register on Sedex and complete self-assessment; independently audit high-priority suppliers

Waitrose: Met
John Lewis: Ongoing compliance and continuous improvement programme underway

Waitrose: 914 suppliers (96%) registered on Sedex; 92% completed self-assessments; 305 sites sharing audit reports via Sedex, all priority suppliers audited.
John Lewis: 1,065 suppliers (70%) registered on Sedex; 50% completed self-assessments; 700 sites sharing audit report via Sedex

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Pre-agree terms of payment; pay promptly and fairly

Met – ongoing

Payment terms included in standard terms and conditions; Partnership signed Government’s prompt payment code; Waitrose milk price pledge to dairy farmers and premium paid to British pig farmers; both Waitrose and John Lewis support Fairtrade products

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Waitrose: We are committed to nurture and develop smaller suppliers and strengthen relationships within the community

Ongoing

465 producers supplying 2,150 local and regional lines; 155 shops with dedicated regional display areas for produce

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Waitrose: To supply the best-quality produce in season, and when sourcing worldwide fruits, vegetables and flowers aim to minimise environmental impact by working to achieve LEAF

Ongoing

Overseas growers starting to achieve LEAF Marque certification; DFID grant supporting LEAF roll-out in sub-Saharan Africa

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Waitrose: Maintain industry leading standards on animal welfare

Ongoing

‘Best of British’ campaign; 1,900 Waitrose producers signed up to FWAG, ‘time to slaughter’ journey times fall well within current EU legislative requirements, focus on livestock supplied from within the UK

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Waitrose: We are committed to continue to only source fish from sustainable wild sources and responsibly farmed aquaculture

Ongoing

Sponsored UK release of film The End of the Line; named Seafood Multiple Retailer of the Year at the Seafood Awards 2009 by industry body Seafish

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Waitrose: Work with suppliers on healthier everyday products

Ongoing

Waitrose has met many of the FSA targets including salt reduction and saturated fat content; provided guidance on portion control; launched gluten-free range in March 2009; Waitrose products no longer made with artificial colours; on-pack FSA ‘traffic light’ labelling on over 1,000 products

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Waitrose: Adopt a clear black and white label format for nutrition messages on front of pack throughout 2008

Met

Continued roll-out of health and wellbeing design style including on new essential Waitrose range and customer leaflets

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Waitrose: Continue to expand the Nutrition Advice service to meet demand for nutrition and health information

Ongoing

Continued increase in number of enquiries. PartnerHealth scheme launched and promoted internally. Enhanced nutrition information available to head office Partners to help facilitate responses to customer enquiries

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Waitrose: Remove all artificial colours from own-brand products by the end of April 2009

Met

Products no longer manufactured with artificial colours. New policy published to supply base

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Waitrose: Support the Roundtable on Sustainable Palm Oil (RSPO); develop a sustainable palm oil strategy

Ongoing

Continue to support the Roundtable; members of a retailer palm oil work group which works together with a retailer representative who sits on the RSPO executive board. Investigating ‘Green Palm’ for trial use in a sample of Waitrose own-brand products; aspire to use 100% certified sustainable palm oil in own-brand products by 2015

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Waitrose: Continue to support Fairtrade products through Fairtrade fortnight and in store promotions, including dedicated point-of-sale materials and Fairtrade farmer stories

Met – ongoing

We met our 2008 target to double the sales of Fairtrade food products and in 2009 again supported Fairtrade Fortnight with strong promotional activity and point-of-sale information. Worked to forge stronger links with Fairtrade Foundation; Mark Price (Waitrose Managing Director) visited Rwanda to witness first hand how beneficial the work of Fairtrade is

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