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CSR overview
Find out how being an employee-owned business makes us different, how we have reviewed our CSR strategy and how our governance structures help us to embed CSR across our business.
P3
OUR CUSTOMERS, PRODUCTS AND SUPPLIERS
We’re committed to dealing fairly with our suppliers, selling responsibly sourced quality products and deepening our relationships with loyal customers.
IN THIS SECTION
• Our customers
• The best of British
• Waitrose and John Lewis products
• Our suppliers
P7
OUR PEOPLE
We aim to provide worthwhile, satisfying employment in a successful business to people of ability and integrity, treat them with respect and courtesy, and recognise and reward their contributions.
IN THIS SECTION
• The employee ownership model
• Embracing diversity
• Skills and training
• Partner engagement
• Benefits and rewards
P15
OUR COMMUNITIES
We make a positive difference to the communities where we do business. And it’s not just local people that benefit; our Partners also gain new skills and confidence from participating in charitable and community initiatives.
IN THIS SECTION
• Charitable contributions
• Partner-led activities
• Volunteering
• Waitrose Education
• Town centre investment
P19
OUR ENVIRONMENT
We are committed to reducing our impact on the environment and promoting good environmental practice. We have programmes, processes and targets in place to ensure we continue to deliver our environmental commitments.
IN THIS SECTION
• Reducing our carbon footprint
• Improving energy efficiency
• Transport and refrigeration emissions
• Sustainable construction
• Waste, recycling and packaging
P23
OUR STAKEHOLDER ENGAGEMENT
To help us deliver our commitments, we continue to develop strategic partnerships and alliances with other organisations, and respond to the concerns of all our stakeholders.
P32
OUR PERFORMANCE
Read more about the commitments and targets we have set ourselves, and the progress we have made in 2008/09 towards achieving them.
P35
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