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Trusted trader scheme
Service companies:
See what their customers say
BCAS’ Trusted Trader Scheme aims to give customers the ability to look and see what
other customers think about a particular compressed air service company and how it
rates against others in the local area, writes Chris Dee, executive director, BCAS
Y
our compressed air system breaks down • Choose someone who has a proven record of
and you need somebody to fix it fast! So, servicing similar systems in your area and is active in
you open Yellow Pages, or as more and the local market. There is no point instructing an
more people are doing, you go online to engineer who mainly deals with large complex
search for someone who can help. That is when your compressed air systems if you have a small typical
problems begin, you are faced with a barrage of compressor installation.
choice but with no compelling reason to choose one
over another other than by the look of their advert or • Try to compare three companies to quote for
website. servicing your compressed air system. Many will try to
tie you into an exclusive contract. Negotiate the
Wouldn’t it be nice if every advert said, “Use us because minimum time possible, so that if you are not happy
we always turn up and only charge the price originally with them, you can change.
quoted”, or, “Do not use us because we never turn up
when we say we will, we will always overcharge and we A Trusted Trader scheme such as the one run by
will not use original parts when you are not looking!” Of Referenceline helps you make a more informed choice
course, that is not to say that all companies are like that when looking for a firm. Go to www.referencline.com
but the abiding question is, which are reliable and which and click on the Compressed Air tab for reputable
are not? compressed air service companies across the UK.
So how, in these testing times, should you choose the It's just like word of mouth:
reliable company? Chris Dee, executive director of the Don't take our word for it.
British Compressed Air Society, insists you should ask Don't take their word for it.
directly about their qualifications and how they will See what their customers say.
service your system. He advises contacting others you
ENTER 83417 airuser.com/enquiry
trade with, where their compressed air system has been
maintained by a company and asking if they were any
good. He recommends the Trusted Trader Scheme run
by Referenceline for unbiased feedback
www.referenceline.com/bcas. “Whether you are in the
country or city, you can't beat competent and capable
local knowledge. Lastly, don't necessarily go for the
cheapest company – like most things in life you tend to
get what you pay for."
How to choose the right compressed air service
provider
• Make sure they are competent by being a member of
a professional body or industry Trade Association,
such as the BCAS, www.bcas.org.uk
• Ask them how they will service your system and how
quickly they will get it working.
• Check they will use original specification parts. The
more reputable service engineers generally do.
• Be wary of companies offering low rates, as chances
are you will get what you pay for.
26 AirUser
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