12 Q&Av2 8/12/08 15:32 Page 12
In-depth Knowledge
There’s great potential
for upselling and
boosting commission,
says Julian Lawman
Q
What are your most popular
Q
What about
packages and tours? commissions?
A
We’re seeing more adventurous
A
Agents enjoy highly
stopover routings and round- competitive commission rates
the-world itineraries, thanks to from Travel 2 across all our
our full offering of scheduled airlines product range. The destination teams
and newly introduced routes. Mauritius, at Travel 2 also provide expert support
Buenos Aires, Vancouver and Cape to agents to assist them in upselling
Town are increasing in popularity as Australasia and increasing their
stopover destinations for travellers to commission earning potential.
Australasia, as well as the more obvious
choices in Asia and the US.
Within Australia, we’re seeing a lot
of interest in our Queensland self-drives
Q
What are the main
challenges in the
region?
and independent itineraries. In the
South Pacific, there’s increasing demand
for longer stays on the various islands,
A
Flight costs remain
a challenge, due
to the impact
with travellers booking twin-centre and of fuel surcharges. In
island-hopping itineraries, rather than some cities, notably
just straightforward stopovers. Perth and Brisbane,
there’s strong demand
Q
What’s new in Travel 2 from local industry
brochures for 2009? and businesses (the
mining industries are
A
Look out for the introduction booming) and so we
of more cruise options in New recommend early book-
Zealand, detailed round-the- ing for best availability.
world itineraries, more independent The good news is that
touring and self-drives with optional all over Australasia we
Q
&
sightseeing, and a Cape York turtle have secured more room
rescue project in tropical North allocations with competitive
Queensland. rates, free upgrades and free
nights. A
Q
What rewards do you
offer agents? What are you doing in
terms of agent training?
A
There are regular incentives
Q
Julian Lawman is
throughout the year to win
flights, holidays and fam trip
places. We also provide marketing
A
In 2009, look out for a training
roadshow where key suppliers
Australia product
from the Australasia region and manager for Travel 2
support for agents selling Australasia. Travel 2’s experts will offer training on
For example, we produce personalised itineraries, accommodation, tours and
mailers for agents to send to clients destination experiences. Travel 2 also
who book Australia flight-only, to supports agents on fam trips to the For more information visit
encourage them to book land and tour region – we organised four fam trips to www.travel2.com
components with their travel agent. Australasian destinations during 2008. or call 0800 0224 182
12
TTG Knowledge AUSTRALASIA December 2008
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