BOOKING CONDITIONS
Please read these booking conditions carefully as by paying the AU$300 NZ$400 deposit (per person, per tour)
you acknowledge that you have read and agreed to the following conditions.
BOOKING CONDITIONS - AUSTRALIA AND NEW ZEALAND the client be delayed at the outward or homeward points of departure. any of these conditions, nor to undertake any liability whatsoever on
Please read these booking conditions carefully as by paying the AU$300 10. PRICES AND SURCHARGES POLICY: The Company is under no behalf of the company, unless such be in writing and signed by a
NZ$400 deposit (per person, per tour) you acknowledge that you have obligation to give a breakdown of the costs involved in a holiday.The director of the company.
read and agreed to the following conditions. Your contract is with price of your holiday was calculated using exchange rates obtained 16. GOOD HEALTH: The client hereby confirms that he or she is in
Kumuka Worldwide based at 40 Earls Court Road, London, England, W8 prior to publication. The price of your travel arrangements is subject good health. Any client with a pre-existing medical condition or
6EJ. Kumuka Worldwide are hereinafter referred to as ‘the company’ in to surcharges on the following items for increases in: transportation illness must declare the true nature of such condition at the time of
respect of the booking conditions which apply to all of the tours in costs (i.e. fuel), Government action such as increases in VAT or any booking and make arrangements for the provision of any drugs, or
this brochure. other Government imposed increase, or currency in relation to adverse other cause of treatment that may be required during the tour. Such
1. THE CONTRACT ARRANGEMENTS AND DEPOSIT: When you make rate variations. Even in this case, we will absorb an amount equivalent a client would be required to provide a medical statement from a GP
your booking you must complete a booking form, accepting on behalf to 2% of the holiday price however this excludes insurance premiums to confirm that they are fit to travel.
of all your party the terms of these booking conditions and pay a non- and any amendment charges. Only amounts in excess of this 2% will 17. UNSUITABILITY OF CLIENT, ETC: If the company considers the
refundable deposit of AU$300/NZ$400 per person, per tour. By paying be surcharged. If this means paying more than 10% on the holiday client as unsuitable for a tour it may in its absolute discretion
the AU$300/NZ$400 you acknowledge that you have read and agree to price, you will be entitled to cancel your holiday with a full refund of cancel such client’s booking or decline to carry the client further if
the following terms and conditions. All persons named on the booking all monies paid except for any premium paid to us for holiday that client causes inconvenience or annoyance to other passengers.
form shall be referred to collectively as either ‘the client(s)’ or ‘you’. If insurance and amendment charges. Should you decide to cancel 18. IMMUNISATION: The client must take all immunisations as are
the booking is made through a travel agent, all communications from because of this, you must exercise your right to do so within 14 days required or generally recommended in relation to the countries due
the company will be with the agent who acts as agent for the client in from the issue dated printed on the invoice.The financial commitments to be visited. For some countries a valid certificate of vaccination
regard to all communications from the company to the client. offered by the company mean that the company is not able to reduce against certain diseases may be recommended or required. Full
2. CONTRACT: No contract shall exist between the company and the holiday prices should the value of the £ strengthen. details are set out in this brochure. In addition, the company
client until the specified deposit has been paid and the client’s booking 11. LIABILITY: Clients’ bookings are accepted on the understanding recommends that anyone travelling overseas be immunised against
made on the booking form has been confirmed in writing by the that they appreciate the possible risks inherent in adventure travel and typhoid, polio, tetanus and hepatitis. When travelling to more than
company (‘the confirmation invoice’). that they undertake the tours, treks or expeditions featured in the one country additional vaccinations may be required. Professional
3. PAYMENT: The balance of the tour fare and any visa cost (where programme at their own volition. medical advice should be sought regarding inoculations.
applicable), must be paid no later than 60 days prior to the departure (a) Where the client does not suffer personal injury, the company 19. TRAVEL INSURANCE: Travel insurance is mandatory for all
date for all tours, otherwise the company may treat the booking as accepts liability should any part of the tour arrangements booked with clients. Before the client commences a tour he or she must arrange
being cancelled by the client, and apply cancellation charges as set out the company not be supplied as described in this brochure and not be his or her insurance with a reputable insurer, with protection for the
in clause 4. All monies paid by the client to a travel agent under or in of a reasonable standard. In such a case, the company will pay full duration of the tour, to cover personal injury, medical expenses,
contemplation of a contract with the company are held by the travel reasonable compensation if the client’s enjoyment of the tour repatriation expenses, loss of luggage and the expenses associated
agent on behalf of the client until such time as the company issues a arrangements has been adversely affected but will pay no with cancellation or curtailment or a tour. If a client becomes ill, all
confirmation Invoice in acceptance of the booking. Thereafter, the compensation if there has been no fault on the part of the company or hospital expenses, doctor’s fees and repatriation costs are the
travel agent holds the client’s money as agents of the company until its suppliers and the reason for the failure in the tour arrangements client’s responsibilities and the company shall not be liable for any
such time as payment is required by the company. was either the client’s fault, the actions of someone unconnected with refund of the tour cost.
4. CANCELLATION BY YOU: Cancellation of a booking must be made the tour arrangements or could not have been foreseen or avoided by 20. COMPLAINTS PROCEDURE: If the client has a problem during
in writing, by the person signing the booking form, and is not effective the company or its suppliers even if all due care has been exercised. the tour, the client should inform the relevant suppliers, or tour
until such cancellation is received by the company. If the cancellation Under no circumstances will the company’s liability for each client leader immediately who will endeavour to put things right. If the
is received 60 days or more before departure, the appropriate deposit under this clause exceed the tour cost paid by that client. client’s complaint cannot be completely resolved locally, the client
shall be forfeited. In the event of cancellation 59 days or less prior to (b) Where the client suffers personal injury or death as a result of an must write to Kumuka Worldwide in London within 28 days of the
departure the following charges will apply, with a minimum activity forming part of the tour arrangements booked with the completion of the tour.
cancellation fee of the original deposit. company, the company accepts responsibility unless there has been 21. INFORMATION: Information given in all brochures, leaflets and
60 days or more - loss of deposit no fault on the company’s part or its suppliers and the cause was advertising is given in good faith by the company, and is based on
59-31 days - 50% of tour cost either the client’s fault, the action of someone unconnected with the the latest information available at the date of publication. The
30 days or less - 100% of tour cost. tour arrangements or one which neither the company nor its suppliers company reserves the right to change any of the facilities or
Local Payment, as referred to in this brochure, is non refundable in could have anticipated or avoided even with the exercise of all due vehicles described in the brochure without becoming liable for
event that you leave your tour early. care. compensation or refund.
5. GUARANTEED DEPARTURES: Subject to clause 6, Kumuka (c) As the client is solely responsible for making his or her own 22. TRAVEL DOCUMENTATION: It is the responsibility of the client
Worldwide guarantees the departure dates of the land content of some arrangements to arrive at or depart from the assembly point, the to be in possession of a valid passport, visa permits and vaccination
of its tours as indicated in its current European brochure. This company hereby excludes liability whatsoever and howsoever arising and other medical certificates as may be required for the whole of
guarantee applies to the land content of a fully paid booking only. in respect therefore. the tour. The company does not accept responsibility for changes in
6. CANCELLATION BY US: The company reserves the right in any (d) In respect of carriage by air, sea and rail and the provision of regulations for visas or any particular requirements for visas. The
circumstances to cancel the tour and all tours operate subject to a accommodation the company’s liability in all cases will be limited in company cannot be held responsible for the failure of the client to
minimum number of participants (except for guaranteed departures). the manner provided by the relevant international conventions. obtain the necessary visas. Information about these matters or
However, in no case will the company cancel the tour less than 28 (e) If additional expenses are incurred through delay, accident or related items are given in good faith in this brochure.
days before the scheduled departure date except for reasons of force disruption of the tour beyond the control of the company by force 23. SPECIAL REQUESTS: Special diet requirements must be advised
majeure (as defined in clause 7) or failure on the client’s part to pay majeure, such expenses must be borne solely by the client. in writing to the company when the client makes a booking. The
the final balance. In circumstances where the company is unable to (f) In respect of whitewater rafting activities, hot air ballooning, bungy company will attempt to provide special meals, however, these
provide the tour booked, the company will return to the client all jumping & other hazardous pursuits, the client will appreciate that by cannot always be provided.
monies paid (less any insurance premiums and amendment fees paid), their nature these activities carry inherent risks. The client hereby 24. EXCLUSION FROM THE TOUR: The company shall not be
or offer an alternative holiday of comparable standard. If a cancellation agrees to be personally responsible for assuming such risks save to responsible for or be liable to any client who commits an illegal or
occurs within 28 days of departure, the company will pay the extent that this does not conflict with sub clause (b) above. unlawful act in any country visited. He or she may be excluded from
compensation to the client or the travel agent as detailed below: 12. NUMBER OF PASSENGERS CARRIED ON VEHICLES: The company the tour, without any refund of the tour fare.
More than 28 days NIL sets its own limits to the number of passengers carried on the 25. PHOTOGRAPHY RIGHTS: Clients must be aware that our
28-20 days AU/NZ$20 per person vehicles but the company is not bound to these numbers under special authorised tour leaders and representatives may take photographs
19-0 days AU/NZ$40 per person circumstances as determined by the company. and films of our clients whilst on any of the tours of which the
7. ALTERATION TO ITINERARIES, ETC: All itineraries in this brochure 13. CLIENTS’ RESPONSIBILITIES: (a) Before making a booking, we company reserves the right to use such material for any advertising
are suggested only. It is unlikely that the company will have to make advise you to check advice issued by the Foreign & Commonwealth or brochure production without obtaining further consent. The
any changes to the client’s suggested tour, but the arrangements are Office on your preferred destination by accessing the website: company also reserves the right to use any comments clients make
planned many months in advance. Occasionally changes may be
www.fco.gov.uk/knowbeforeyougo If the Foreign Office advises that regarding the tours on any questionnaires or complimentary letters,
made, which the company reserves the right to do at any time. Most people should not visit a particular country, we will act on this advice. to use in future promotional literature.
of these changes are minor and the company will endeavour to advise US residents should be aware that the US State Department issues a 26. SEVERABILITY: If any part, term or provision of this contract is
the client of them at the earliest possible date. When a major change travel warning when, based on all relevant information, it determines held to be illegal or unenforcable it shall not affect the validity or
becomes necessary, notification of such alterations will be sent to the that Americans should avoid travel to or within a certain nation. The enforceability of the remainder of the contract. Furthermore, if any
client’s agent or to the client’s last known address as soon as the State Department maintains a list of nations under a travel warning on covenants are held illegal or unenforcable by virtue of its scale,
company becomes aware. If a major change to an itinerary is its website at:
www.travel.state.gov. American travellers are advised to extent or duration, it shall remain valid and enforceable in such
necessary prior to commencement of the tour, the client will have the check this before making a booking. (b) It is important that you check reduced scale, extent or duration as any court may decide as being
choice of either accepting the change of arrangements, taking another the details on your Confirmation Invoice when you receive it. In the the maximum scale, extent or duration permissible.
available tour from the company, or cancelling the tour and receiving a event of any discrepancy, you should immediately contact the 27. JURISDICTION AND LAW: The Contract shall be subject to the
full refund. In such cases we will pay compensation as detailed in company or your travel agent. laws of England and the exclusive jurisdiction of the English Courts
clause 6. However the company reserves the right to alter itineraries 14. EXCURSIONS: When you book an excursion locally you contract (save where the client elects for arbitration pursuant to clause 20).
after departure, without payment of compensation if it is in the interest with the local company providing that excursion and not the company. 28. INTERPRETATION: Headings are for convenience only and shall
of the client to do so. Furthermore, compensation is not available if The company has no legal liability for anything that goes wrong on not affect the construction of any provision. Except where the
the company is forced to cancel or in any way change the tour due to such an excursion and any claim which you might have arising out of context otherwise indicates, words denoting the singular include the
force majeure, namely war, riot, civil strife, industrial dispute, terrorist the excursion will be against the relevant local company and subject to plural and vice versa; words denoting any one gender include all
activity, natural or nuclear disaster, fire, adverse weather conditions or the local company's terms and conditions. The company will, at its genders; words denoting persons include firms and corporations
other material or external circumstances beyond the company’s discretion, offer advice, guidance and assistance if you or any member and vice versa.
control. of your party suffer death, illness or injury arising out of an activity 29. PERSONAL INFORMATION: The client acknowledges that he/she
8. THE COST OF MAKING CHANGES TO THE HOLIDAY: A client can which does not form part of your holiday with the company, or an will provide Kumuka Worldwide from time to time with information
only make a change to his or her confirmed arrangements if the excursion arranged locally. Where legal action is contemplated and about the client of a personal nature ('personal information'). The
change is more than 60 days before departure - an administration fee you want the company's assistance, you must obtain the company's client consents to Kumuka Worldwide using any personal
of AU/NZ$200 per person, per change, together with any additional written consent prior to commencement of proceedings. The information for the purposes of making and completing airline
costs incurred by the company is levied. Changes made 60 days or company's consent will be given subject to you undertaking to assign bookings and travel related arrangements on behalf of the client.
less before departure are subject to cancellation fees as detailed in any costs, or benefits received and any relevant insurance policy to The client also consents to Kumuka passing on personal contact
section 4 of the booking conditions. the company. We limit the cost of the company's assistance to you or information to the third party affiliate website if the client has made
9. TRANSPORTATION TO THE TOUR ASSEMBLY POINT: The client is any member of your party to GBP£5,000. an online booking through the affiliate link, The third party affiliate
responsible for making his or her own arrangements to arrive at the 15. NO ALTERATION TO THE BOOKING CONDITIONS, ETC: No servant site reserves the right to follow up on this contact information for
tour assembly point. There are no arrangements in existence should or representative of the company has any right to alter, vary or waive the purposes of auxiliary products.
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